Complaints

• Initial Complaint

  08/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I set up an account at Emerald Mountain Expressway. I know that I could also use it at the other to location in Alabama. My mom lives at 1** ************ **. ********, AL *****. My brother also lives at this address. He works in Montgomery,AL. My aunt lives at ** ******* **** **. ********, AL *****. My sister lives at *** ********* **** ******** AL *****. I set this up so if my mother or Aunt needed me I could stop and just go to them and not worry about money or anything else. Then COVID hit, I was not allowed to see my mother, aunt or anyone else. I have a medical Condition called Complex Regional Pain Syndrome. It is a very complex disease/condition. It affects many ares of the body, and with that it affect the immune and autoimmune ares. So in turn I couldn't get the Covid shot. In all that time I never thought of the pass. I recently tried to use it and I was told the account was closed. I told them at the booth I had $60 on the account. I tried another 3 times but the same outcome. I called and they told me they closed the account because of non use and no refunds. I told them this was not fair because of both US Government orders and Alabama orders on Covid. I recalled them today and they once again told me no on refund and that COVID orders does not affect the agreement I signed. At the time I signed the paperwork and took the pass and paper work. They said they would send the contract that I signed to my email. They did not allow me to read the contract I signed at the business, on the day I signed it. They did not tell me this. I did not want them to have my credit card number so the only other option was to put cash done on your account, which I did. If they would have told me at that time of this clause I would have never opened the account. I would have hid the money in my truck. What would happen if I had my credit card on file with them. Does it state that they can take money from that account and then close the account that you have with them.

  Business response

  08/25/2022

  Ms. *******'s account has been reinstated with the original amount of $65.00 additionally, $20.00 was also added for her inconvenience.

  This should resolve any concerns Ms. ******* had as we appreciate our Customers. 

  ***** ******

  Manager of Alabama Toll Operations

  ************

  t******@americanroads.com

   

   

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