Complaints

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a rifle from this company on July 8th 2024. My *** dealer notified me a short time later that the rifle was available for transfer of ownership to me. Upon inspection, I noted damage to the rifle and requested my dealer to send it back to the vender. The vender received it back on July 30th. I have called Wholesale Hunter several times asking for the refund. They keep telling me their still working on it. The time to process keeps getting longer every time I call. Last week, it was 7 to 10 working days. Today, It is 30 days. I believe all I will ever see from this vender is excuses

• Initial Complaint

  02/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two items that this business said they had in stock. I also paid for next-day shipping, expecting to have these items prior to the weekend. Their **************** called saying it would take another week, possibly longer due to "Their wear house guys". I think that they do not have the items in stock, that this is a bate & switch. I paid full price plus expedited shipping. I got ripped off.

  Business response

  02/17/2023

  the customer placed an order on 2/15/2023 for high value items with shipping speed next day air. the order triggered a verification as it was a high value items with a shipping speed of next day air. we reached out to the customer to verify the order before we release it for shipping. we heard back from the customer on 2/16/2023. the customer was aggravated that it had not shipped yet, which we explained that any high value orders get verified before sending to the warehouse for shipping. He stated he wanted the item shipped asap as he paid for next day air shipping. we explained to the customer that next day air shipping speed means that it will ship with the speed of next day air once the order was processed, but that next day air shipping speed did not jump his order to the front of the line. the customer either did not like that response or could not comprehend it, so he retaliated by making this false BBB report. the items are in stock, and the customer's order was processing for shipment. we have since cancelled the customer's order and voided out the credit card charge, as customer we could not meet the customers' demands. 

• Initial Complaint

  06/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company had an on-line auction for a revolver. I emailed on May 25th to ask if it was in stock. They immediately responded that it was. I told them I would take it using the buy now feature of the auction. They sent an online invoice and immediately sent a money order (they listed that as a optional payment method) and the required paperwork. Today, I got an email that it is out of stock on backorder. I called their customer service, and was curtly informed that they don't hold anything until payment is received. I contend, that one I made the online purchase, the deal was struck and the gun should be mine. Now I am out my time an expense of getting the money order, FFL, mailing it , not to mention, I don't have my $*** back yet. What a shady, slimey way to treat customers.

  Business response

  06/01/2022

  Mr ****** purchased the item off of gunbroker.com on 5/25/2022. We received payment on 5/31/2022. We clearly state in the listing that all items are in stock at the time they are listed, but we cannot guarantee that the item will be available by the time we receive payment. We do not reserve the inventory until payment is received, so we encourage all customers to pay as quickly as they can. If an item sells out before we receive payment then we will honor the price and leave the item on back order and ship it when it becomes available, or you can choose to cancel the order for a full refund. Mr. ****** chose to pay by Money order and not by credit card. The item was sold out by the time we received his payment. We offered to keep the order open and ship the item once it became available again, but on 5/31/2022 Mr. ****** requested to cancel the order and receive a full refund. We have already submitted the return paperwork to the accounting department. The refund check will be mailed out on 6/3/2022, as we mail check once a week.

  Customer response

  06/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: An auction is a contract to sell.  We had a contract.  I don't have an option at that point to not pay.  I won an item and promised to pay.  I have 160 positive purchase feedbacks over a ** year period. You were getting paid, and you offered to take money orders as a payment option.  Because it costs 3% less than a credit card, I opted to send you payment.  Further, I called to see if the item was in stock and when I was told 'yes', I assumed that once I hit buy now, it would hold the item.  The way you do business is questionable, certainly NOT in the spirit of an auction, not customer centric in the least.  My money is tied up in a money order until you get around to giving it back to me. Because of your actions, I am out the cost of the money order, a stamp, my time in getting an ffl to mail to you and having my funds tied up.  That is not right!
  
  Sincerely,
  
  ******* ******

  Business response

  06/09/2022

  Mr. ****** agreed to our terms and condition as they are posted on the listing. we clearly state in the listing that we do not hold inventory until we receive payment. That was part of the terms of sale. Mr ****** agreed to that once he did the buy now. We can not help it if he assumed something verses reading the terms of the sale that he agreed to. Mr. ****** choose to pay by check or money order and take a gamble that the product might be out of stock by the time we received his payment. We suggest that Mr. ****** go back and reread all of terms on sale that he agreed to when he did the buy now. We have already processed the refund check and mailed it out. Their is nothing more that we can do on this matter, as Mr. ****** has been given a full refund of the order total.

  Customer response

  06/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: The auction was on the Gun Broker site.  We both were obliged to operate under Gun Broker rules.  I wrote Gun Broker, and they told me that an auction is a contract and that the seller has the obligation to hold the item won until payment was received.  The seller can dictate forms of payment, and in this case, Wholesale Hunter agreed to take a money order so the buyer can avoid the 3% additional fee.  I even called them in advance of me closing the auction to see if Wholesale Hunter had the item, to which they responded "yes."  This is unscrupulous business activity that causes people like me to spend money in buying a money order, a stamp, an envelope and driving to the post office for nothing.  I have suffered a loss beyond the refund due to the activities of Wholesale Hunter.  I demand  to be made whole.  I expect to be reimbursed $** for my loss.  You can go to their Gun Broker address and see their feedback.  They are averaging about 10% negative, primarily for the same reason as my loss.  That's hundreds of people each year.  Take that number times $** to $** and we're talking about a class action law suit.    
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/8/2022 I called WholesaleHunters.com seeking information on a specific product. Feeling confident on the information given from the female representative I spoke to over the phone I placed my order on the night of 3/8/2022. My order arrived on 3/12/2022, upon inspection I realized that the product was not intended for the false information I was given over the phone by the customer service representative. I called customer care on 3/14/2022, explained the situation and asked for a return. I was granted a RMA number and was asked to send the item back at my cost for a refund. Upon progressing with the return I obtained quotes from two shipping companies for half the cost of the item I bought. Originally I paid $8 for shipping, so to return ship at $23 I felt was astronomical. I again called customer care for a solution on a lower shipping cost, I even offered to pay WholesaleHunters the same $8 for them to issue a return shipping label and was told that cant be done. I was also told "If you don't like the cost of shipping back the item you could always not return the item and sell it yourself on eBay." What kind of customer service is that? I'm, willing to pay return shipping for what I originally paid to ship and just want my refund.

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/15) */ The customer placed an order on 3/8/2022 at 10:01 PM for an Advanced Technology Intl. Advanced Technology Intl 12 Gauge Shotgun Rear Pistol Grip Md: RPG0100. We shipped the customer order on 3/9/2021 via fedex XXXXXXXXXXXX. The item was delivered on 3/12/2022. The customer contacted us at 3/14/2022 requesting to return the item as they ordered the wrong item. we issued the rma on 3/14/2022. Per out terms and condition that the customer agreed too, they are responsible for the return shipping of the item back to the address designated on the rma within 7 days of the rma being issued. Once the item is return we will issue a refund in accordance with our return policy that is published on our website. We do not cover return shipping nor provide a return label, per the terms and conditions that the customer agreed too. The customers complaint that shipping companies/carriers are wanting to charge him $23.00 in shipping to return the item has nothing to do with us nor the customer transaction with us, as we do not own nor operate any shipping companies/carriers. Paying for return shipping is a common practice for all online retailers. We will issue a refund in accordance with our return policy once the item is returned and processed. Consumer Response /* (3000, 7, 2022/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where on your website is there terms for returns..... This is all that it states: "How do I return a purchase?Only certain items can be returned. In order to confirm that we can accept a return on your order and to get your mailing instructions, call us Toll-Free at XXX-XXX-HUNT (XXXX) or Email us at *******@WholesaleHunter.com" There were no terms at checkout that I was made aware of. You are misleading customers with unfair business practices. As stated before I agree to return the item if business provides a shipping label for the $8 charge originally paid at my cost. Business is unable to do that. Very misleading steering tactics. Business Response /* (4000, 9, 2022/03/21) */ Our terms and conditions are clearly posted on our website. Here is a link to them https://www.wholesalehunter.com/Home/Terms In order to place an order on the website you have to manually click the agree to terms and conditions button during the checkout processes, otherwise it will not allow you to complete the checkout processes. The customer placed the order himself at 10:01 PM central time. We are not open at 10PM, as our hours are Monday - Friday 8AM - 6PM central time. The customer agreed to the terms and condition by clicking the agree to the terms and condition button during the checkout processes. It is the customers responsibility to read the terms and condition before clicking the agree button. The RMA has already been issued to the customer. It is their responsibility to ship the item back to us within the time frame stated on the rma at their cost. Once the item is returned we will process a refund in accordance with our return policy that the customer agreed to when they placed the order

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩