Complaints

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We(my mother & I) rented a shed from AllStar Shed Rentals beginning on 11/01/2022. My mother passed away on 12/13/2022. I was living in her home where the shed was located after she passed. I contacted AllStar Shed Rentals to remove the shed on 03/02/2023 due to being unable to make the payments/no longer needing the shed. Per their website "If your building ever becomes a financial burden to you, please call our office and we will be happy to assist you. If you need to return the building, you may do so without penalty. This will terminate the agreement and release you from ongoing payment obligation." However I was told they were too busy and the driver could not make it to pick up the shed. I contacted them again on 03/15/2023 to again come remove the shed due to putting the house on the market for sale to settle the estate. I was told again that they didn't have a driver to come pick up the shed. I sold the house on 05/19/2023 and was told they finally came to get the shed on 06/28/2023 and the new owner was not happy. Now I am being held responsible to make the payments on the account when I attempted to return the shed prior to the sale of the house.

  Business response

  07/27/2023

  Thank you for the opportunity to clarify this issue. On 10-21-21, Allstar shed rentals and ******* ****** entered into an agreement for a 12x20 building. The Lease-purchase agreement gives the customer an opportunity to own the building after 60 payments of $291.11 or by exercising an Early Payoff option. Ownership is retained by Allstar Shed Rentals until one of the two options is completed. We were saddened to hear of *******’s passing on 1-20-23 when a monthly payment was returned from the bank stating, “Beneficiary of account holder deceased”. We attempted to contact any family members by using the information we had on file but were unable to get in contact with anyone. Her son, ******, had previously helped ******* in the past with her payments.
  
  The account entered Repossession status on 2-21-23. On 2-27-23, ****** called our office and informed us that he was sick and on medical leave. He received the notice for repossession and ****** said that he was going to sell the house and would like to sell the shed along with it. We informed him that he could not sell our building until it was paid off. He said he has to get clearance to go back to work and will call us on 3-10-23 to reassess the situation.
  
  On 3-15-23, we submitted paperwork to have our building picked up because ****** did not call our office on 3-10-23 to confirm how he would like to proceed. We sent the paperwork to a dealership we work within the area to complete the pickup because our office operates in Cave City, Arkansas. We did not hear from the dealership on this matter until 6-28-23. The driver went out to retrieve our building and found that the property had been sold, including our building. The new property owner was adamant that she owns our building because ****** included it in the sale. The new owner of the property called the realtor who in turn called ****** and demanded he make this right and pay for the shed or face a lawsuit from them. ****** called us and said he does not have thatmuch money due to being off of work for the last five years taking care of his mother. He said he will be working the oil fields in Ohio and can make a payment that day and one in two weeks. The required payment to avoid us taking possession of our property was $1,124.67. He wanted us to call the realtor and let her know he was taking care of it. We offered to do so once we had a cleared payment.
  
  We offered to let ****** get the account current and continue to pay on the building to avoid potential lawsuits from the realtor and from us. We required the account needs to be setup on autopay, we need a copy of *******’s death certificate, and that we update the account information to match ******’s information. On 6-29-23, ****** got the account current and setup Autopay. We cancelled the pickup request with the driver.
  
  On 7-12-23, ****** called and said he did not have the money for July. We agreed to let him do a partial payment with the requirement of the other half of the payment to be setup to come out automatically. ****** agreed to this. He was upset however, due to him not being able to contact us that morning. Our power was out at the office and was not returned on until roughly 9:30 AM CST that day. He was disgruntled that we did not come pick It up when he requested it and that he should not have to pay for this building. We corrected him in saying that he did not submit a request for the building to be picked up and we had to proceed using our normal process and that the driver was hired to retrieve our building at an appropriate time. Since the driver is not a part of our company, we have limited control over their scheduling of the pickup. We reminded him that he was paying for the building because he sold our property and would be facing a lawsuit had he not agreed to pay for the building. He was not happy with that answer.
  As of 7-27-23, we have not received a copy of the death certificate.
  
  If you have any questions or concerns, please feel free to reach out to us and we can go over our notes in more detail. 

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