We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Motor Freight Trucking

          ABF Freight

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motor Freight Trucking.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          24 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • Jae N

            12/04/2024

            I had a great experience working with Robert ******* from ABS (Los Angeles). Despite us not being there initially, he waited patiently and even helped drop off our very heavy package at the front. He was extremely helpful and accommodating, and we’re so grateful for his assistance!

            ABF Freight Response

            12/05/2024

            We're glad you had an excellent experience with Robert, Jae! Our people are at the heart of our success, and we are grateful he is on our team. Thank you for taking the time to leave a review and for choosing ABF Freight. We value your business!

          • Dennis L

            11/01/2024

            Have been promised delivery for eight days and now on day eight been put off agin till day eleven. This is a circus run company. Will tell suppliers of my great experience with this freight company.

            ABF Freight Response

            11/04/2024

            Hi, Dennis. We're sorry to hear about the delay you are experiencing. This isn't what we want or expect from our customers, and we value the opportunity to address your concerns. Would you mind sharing your PRO number with us along with any additional information at social@arcb.com so our team can review and follow up with leaders in the area?

          • Richard J

            05/31/2024

            Not that it looks like it matters to the company but their customer service and dispatch people are rude. Plain rude. I said that no one is home during the day from 8 to 1 pm. she said well I can put it in the notes. I said I hope no one shows up because no one will be there. She said we will call you an hour before. I said that doesn't matter, no one will be home. there has to be a way around this so that we are not wasting your time or mine . . . . . . . silence on the phone. She repeated what she had said before. All with attitude like I am trying to start a fight. upping the attitude every time she tells me something, pretty sure she is trying to get me riled so she can hang up on me, but I'm not an idiot. Again I said no one will be home between 8 and 1 during the day and that they should make it to where they will come after that and she said well we will just send it back to sender. I accepted the day. But if I'm not home that is ABF's fault and they can reschedule till they get it right or return it to sender. Either way I will be telling the "sender" (who by the way ships a ton of freight) that they should not be using ABF Freight and stick with SAIA

            ABF Freight Response

            06/04/2024

            Good morning, we are sorry to hear about your recent experience and want to try and help. So that we can pinpoint this particular case, would you mind to email us your PRO/shipping number associated with this freight, along with the date the call took place and the service center to pr@arcb.com? We strive to deliver excellence with a focus on customer obsession, and we apologize for the inconvenience this may have caused you. We appreciate the feedback, and we will follow up accordingly. 

          • Peter P

            02/28/2024

            The worst delivery company in the world. never have good attitude to resolve issue. They have my address and told them my phone number, they said they don’t have phone from the paper so always sent to salvage. Lost $50k due to several failed deliveries. All other delivery companies can reach me or send to me correctly from same shipper, only this company always missed my delivery. Never considered to resolve issue Don’t do business with company. NEVER NEVER NEVER

            ABF Freight Response

            03/06/2024

            We're sorry you didn't experience great service, Peter. This isn't what we want or expect for our customers, and we've reviewed your shipments to determine the root cause of the issue. Since there was no contact information on the Bill of Ladings for the shipments, we could not reach you to schedule a delivery. We've worked with leaders in the area to associate your phone number with your delivery address in order to resolve this moving forward. We value the opportunity to address your concerns and welcome you to share any additional feedback or comments you may have with our team. Thank you, Brooke D.

          • CHRIS M

            01/17/2024

            Our delivery person, Brent, out of Roanoke, VA location. Excellent service and very friendly. Kept in touch regarding delivery time, as schedule may change due to unexpected events, traffic and other delays from other customers. Will use again.

            ABF Freight Response

            01/22/2024

            We're glad you had an excellent experience with Brent during your delivery, Chris! Thank you for choosing ABF and for taking the time to leave a review.

          • John H

            11/27/2023

            A scammer company, I shipped a small pallet, they quotes $441.63, I paid it in full. Then after one month, this scammer company charged us another $610.72 and said payment adjustment for classification change. This is compaltely a scam, what I shipped is office suppliies, there is no any poison or dangerous materials, there is no way to add $610.72 more. We have to chrageback with our credit card. Stay away from this scam company, this scammer company is playing "bait and switch" games, never trust their quotes. It seems relatively cheap quote (not cheaper than Tforce or others) turn out the most expensive one. Will never use or recommend this thief company.

            ABF Freight Response

            12/08/2023

            We're sorry to hear about your experience, John, and we would like to look into your shipment further. Would you mind sharing your PRO number and any additional information with us at social@arcb.com so we can follow up with our specialists? Thank you, Brooke D.

          • Michael M

            11/21/2023

            Very helpful my wife and went there in a panic to put kast minute items on a crate and even though they were already loading them they allowed us to add the items it was above and beyond thank you ABF

            ABF Freight Response

            12/08/2023

            Thank you for sharing your experience with us, Michael! We're glad our team was able to assist, and we value your business. Thank you, Brooke D.

          • Ma S

            09/13/2023

            Horrible experience. Got a 1-hour automated complimentary call, but waited 4 hours for delivery. When I explained to the driver that I was losing time at work to wait this long, he explained he had to take his lunch--but that he was the one that sent the 1-hour message--and couldn't manage to update me on the progress (I know he had my phone number: he tried to call while I was standing in the driveway for him to unload).

          • Justin V

            08/30/2023

            Customer service = 0 stars Coordination = 0.5 stars Pricing = 0 stars Timeliness = 0.5 stars (half a star as they did eventually show up). I had to add the above to get to 1 star. Might be one of the worse run companies on the planet. Good luck.

          • Greg R

            08/28/2023

            Driver was rude supervisor was worse. Poor customer service. Don’t do business with this company.

          Customer Review Rating

          2.13/5

          Average of 24 Customer Reviews

          Contact Information

          3801 Old Greenwood Road

          Fort Smith, AR 72903

          Get Directions
          Visit Website
          (479) 785-6000

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 101

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.