Reviews

Rude, impatient, and unprofessional. This company, who once demonstrated kindness and compassion, has progressively deteriorated. Demonstrated repeated harassment via phone calls and unsolicited arrival on my doorstep, as well as distasteful remarks and body language when asked to leave. This behavior should not be tolerated from any business. They must be experiencing financial strain to pursue such desperate measures. Very sad.

Chloe, as we stated in reply to your one-star Google Review, we feel that we have shown great patience, professionalism, and empathy in our interactions with you. We tried reaching out to you multiple times via phone to work out a payment plan for the money you owed us. If you had picked up our phone calls we would have been more than happy to work something out with you without having to drop by your home. When we don't receive a single call back or form of communication about payment, we always drop by the home to see you in person in case your phone has been changed. This is standard protocol for every customer who has an outstanding balance and has not been able to be reached via phone. The driver who visited your home was nothing short of professional and compassionate toward you. As far as the financial strain is concerned, businesses require payment for the services they provide. Otherwise, they wouldn't be able to operate. We gave you a five-month grace period to pay off the money that was owed for the gas that kept you and your family warm all winter, especially during the negative temperatures Arkansas experienced at the end of December 2022. Other utility companies such as electric and water would have shut off your services for non-payment no matter what the circumstances. We hope this reply sheds light on the full situation that seems to have changed your opinion on us as a company