Reviews

On 1/7/25 I tried to deposit a check at the Lonsdale branch. After waiting in my car for some time I asked what the delay was. I was then told it would take a few more minutes. I went into the bank for an explanation and was told that neither of the only two people, in the bank, had the authority to deposit my check because it was over their limit. After stating that I didn't have the time to waste while they tried to figure out what to do I was told "You have only waited 10 minutes" and he asked what my profession was. When I told him that I was retired his comment was "Then you have lots of time.". That was when I tried to close my account and was again told that my account amount was over the limit he was authorized to handle. Believe me, you can't make this up. I WILL BE CLOSING MY ACCOUNT!

The client visited the Banking Center to transact a large deposit which required a supervisor override. The supervisor was not currently in the office and there is no evidence that the staff requested supervisory support from another banking center prior to the client leaving with the deposit. The lack of exceptional service has been addressed with the Banking Center staff.

I would give less than 1 star if I could. I won't even mention how long it took OZK to close a property loan for me. I paid this loan off on July 3rd of 2024. It is now the end of December and I still don't have a deed or even a release letter. This has been the worst experience I have ever had with a bank. Do yourself a favor and stay away from OZK!

The customer’s loan release was filed on July 15, 2024, following the loan being paid off in full on June 28, 2024. The Bank only sends a Paid in Full letter and/or a copy of the release upon request or when required by state law. As Arkansas has no such requirement, the Bank will mail the borrower a copy of these documents in response to this complaint.

I am also having lots of problems with OZK Business since they upgraded their platform a couple of week ago. All of a sudden the connection with WISE that used to work seamlessly, cannot be reestablished. Of course, OZK says that is WISE's fault even if they know that the most likely scenario is that their platform upgrade is at fault. The most annoying is that nobody seems to care about my problem and the fact that my business cannot operate. PLAID, one of the most popular third party bank verification platforms says clearly that OZK Business does not work with them. YODLEE does not seem to handle OZK newest upgrade. Between the ones and the other, like many things in life, what started as a love story (I really loved these OZK guys) now has totally lost control.

The Bank has recently transitioned to a new business online banking platform and has since engaged the third party vendor to reestablish this functionality.

Bozk has good rates but horrible customer service.The original branch closest to me had a completely incompetent bank manager who new nothing of IRA's She had an appointment with me and informed me she had to clean her office first.She had to have my other bank walk her through it our previous visit .I've changed branches,we'll see

The Bank was able to assist the customer with her Individual Retirement Account (“IRA”). When she arrived at the branch for assistance, an employee asked her to wait as the office was being cleaned and disinfected due previously meeting with an ill customer. When assisting the customer, the branch employee contacted the Bank’s internal IRA department and never involved another financial institution.

You can call this bank and be put on hold for an hour, before giving up. They must have one phone to handle all their offices. I'm 74 and have dealt with numerous banks but have never seen such lousy service. Mistakingy used this bank to finance a trailer for a short period as the rv company uses them,. If I can ever get them to answer am planning to get a payoff. Terrible bank! I'd give a negative 5 star if it existed.

The Bank is currently transitioning to a new business online banking platform and is experiencing longer than normal hold times. Call wait times are expected to shorten and return to normal throughout the coming weeks.

I went to the Bremen, GA branch today around 10 a.m. to make a deposit. I initially went to the third lane but saw it was closed. I drove back around and got in one of the first two open lanes. Then a guy drives up in the third lane and tells them to send the deposit container so he can make a deposit. Surprisingly, they do this. There is a man behind me waiting so I tell him the third lane is open. When he goes there they tell him it’s closed. I ask staff why they let the man in the white truck make a deposit. They said it was a quick transaction. I ask wasn’t it the same transaction as mine and others waiting our turn? No answer. Could it have anything to do with me being a woman and the other customer who was privileged being male? Obviously, they don’t value all of their customers equally.

The referenced drive thru lane contains the Automated Teller Machine (“ATM”), and a customer was asked to pull around because the lane was backing up and blocking the ATM. The lane was then closed. However, the cannister was sent out to help another customer despite the lane being closed. The branch staff has been coached to keep all three lanes open and to perform customer transactions during drive thru hours.

If I could leave 0 stars I would. The emotional stress and financial strain we have been through with this bank has been devastating. We started in early February building a home, something my husband and I have dreamed of doing for many years. We applied for a construction loan with Bank OZK in Cumming, GA in early February. We were going to be using funds to start the process of building from our previous home sale. We fill out the paperwork, submit it and all requested documents. The bank ran our credit, we e-signed some paperwork and were told, you are good to go. The loan looks good and should be processed soon. Unbeknownst to our surprise we receive an email around early April from Bank OZK. The email baffled us, as it was enquiring if we wanted to proceed with our loan. Apparently, the previous employee retired or left, and She would be taking over her loans. She stated there were some documents missing and she wanted to make sure we were still interested in perusing our construction loan. What? Is this a joke? Yes, of course we are. We thought the loan had already been submitted. We sign some additional documents, send in all the same documentation that was sent in the first time and unknowingly they run our credit again. So, we wait and then come June we are getting inpatient. We started emailing and calling. Emails are answered with, we are working on it, should be any day, etc. Phone calls are answered with silence. Then July rolls around and we are informed that the title order company that they use no longer does construction loans and they were unaware of this. They had to find another company to obtain the title order. More emails and weeks go by with still no definitive answers. Moving into August, now going on 7 months. We are asked to provide drivers licenses, and lien waivers from venders that we have already paid. Still waiting on a loan! We currently have an account and my husband’s company has a commercial account. We are devastated!

The Bank received the client’s loan application on March 6, 2024; it was approved on April 5, 2024 with stipulations. The client then requested an increased loan amount on April 10, 2024 and this was approved on April 18, 2024 with additional stipulations. Certain actions (e.g., ordering the appraisal) were delayed until the client executed the Intent to Proceed on May 17, 2024. The process was further delayed by a discrepancy on the property title. Additionally, the initial credit pull expired, requiring pulling credit again. All required documentation was received by August 14, 2024. The Bank is expecting the loan to close next week.

This is absolutely the worst bank. I was interested in their 5.99% APR promo for a line of credit. I consulted with one of their loan officers and was told that there would be no issues to use this line to purchase a home, of course if there's an early payoff then there would be fees. I politely obliged and submitted a loan application. They collected all of my personal information and documents and later declined me saying that I can not use this line of credit to purchase a house, and the loan officers literally told me that they just changed their rules (2 weeks after my application)! I asked my loan officer to speak to their manager to see if we can work something out and was lied to and given the runaround and later my loan officer refused to answer my email requests that a manager contact me. This bank and their offers are a SCAM! BankOZK, if you want to make this right, contact me! Your loan officers are uneducated about the products that they offer! If I can help at least 1 poor soul not make the same mistake that I did by trying to do business with you, then my job here is done.

The client applied via telephone for a Home Equity Line of Credit (“HELOC”) with a special introductory rate. The application was denied due to the intended loan purpose. The Bank listened to the recorded call and determined that the agent failed to explain that the loan purpose did not meet the requirements for the special introductory rate and did not provide information on the short-term HELOC product that does allow for the client’s intended purpose. For these reasons, the file has been reviewed for an exception to the product requirements. The Bank mailed a letter and a counteroffer via the United States Postal Service on August 14, 2024 with instructions to contact the Bank to proceed.

I do not know how you can "mess up" a direct deposit but bank OZK manages to mess it up every time we have a large deposit. We had 2 separate deposits from the same company on the same day and time, the small one came through with no problem but the large sum still has not hit my account. I have received the check stubs stating both were submitted at the same time and verified by the company I work for and the third party payroll service the company uses. The other employees have been compensated as well, So bank OZK is clearly the problem! As soon as they decide to give me my funds I will be changing banks! Do NOT use Bank OZK!

The client received two direct deposits from the same company on the day in question. The Company sent the deposits in two separate files. The Bank received the smaller amount in the morning and the larger amount in the evening. Both deposits were credited to the client's account on the date received.

Love my local branch and the people that work there, but beyond that OZK is sloppy, unresponsive, takes multiple days for them to figure out their own wire format, fail to give customers all the information they need to use their website. If the business I work for had any other option for a bank, OZK would be out on the curb in a heartbeat. PS-get ready to deal with fraud almost weekly. Embarrassing!

The Complainant and business partner experienced difficulties with sending a domestic wire transfer and accessing business online banking. They were initially provided incorrect information from Bank personnel, but subsequently were assisted with both issues. The wire transfer was completed within the same day, and they were able to successfully log into the online banking platform.