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          Business Profile

          New Car Dealers

          Crain Ford Little Rock

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I went through crane ford dealership service department on or about 08/11/2024 to have repairs done to my jeep Cherokee 2021, they put me in a loaner vehicle while repairs are getting done. I was told by crane ford service department that ******* jeep had to service the vehicle because crane ford don't service Chrysler vehicles. My jeep is still sitting in ******* jeep service department currently not being fixed. I was told by a service personnel at ******* jeep, by the name of ***** that he was not going to a diagnostic because the battery was low. I asked ***** to call crane ford service department and let them know. Currently as of today my car is still not serviced by ******* service department.

            Customer response

            09/19/2024

            I don't know but Ford does not repair Chrysler vehicles that the sale per Ford service department manager and finance department manager. Ford sent it to ******* and put me in a loaner vehicle until the electrical issue and software update was repaired. As of today ******* service department still have not repaired the vehicle.

            Business response

            09/24/2024

            We have been in contact with ******* service department and approved to have the battery replaced.  We have not been able to get in contact with the customer and would like them to reach out to me personally so we can get this matter resolved.  She can call **** ********, General Manager, at ************

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I brought a 2015 chevy colorado with o ly the valet key as o yet after many requests and promises ha yet to receive keys or touch up paint. Other common problem with vehicle such as tranmission hesitation

            Business response

            08/19/2024

            We have been in contact with the customer.  We have tough up paint waiting on him when he comes in to program the valet key.  The vehicle has to be here to be programed.  He purchased and ext warranty that may cover his transmission concerns.  We look forward to assisting him with his concerns when he comes in for the valet key programming.

          • Initial Complaint

            02/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bought vehicle on 1/25/24 dealer did all paperwork electronically. They will not send me application for title, give me run around on phone then never call back, I have called multiple times, last person I spoke to said I would receive paperwork in 40-60 days. I had seven days to register in Ms now I am accruing penalty and am unable to legally drive truck.

            Business response

            03/05/2024

            We are very sorry for the inconvenience caused to the customer.  We send his original sales tax check made out to the state of Ms instead of his local county.  We reissued the sales tax check made out to his county and it went out on the 19th of Fed.  I have reached out to the customer myself to make sure he got it and to see if there were any penalties he accrued and offer to take care of those, but his phone goes straight to voicemail.  We look forward to taking care of this matter quickly and as conveniently for the customer as possible.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          4601 Colonel Glenn Plaza Dr

          Little Rock, AR 72210-2861

          Get Directions
          Visit Website
          (501) 542-6041

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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