Reviews
2 Customer Reviews
Review from Bruce L
1 star05/08/2024
Order a EcoJohn and still has issue reported to Tech Support keep getting the run around send video. They are dragging the issue on. Display issue. Sometime will not closed the damper, Cables in the back of unit is getting hot. Missing item on the fire to not or reduce the burn flash to go into wires in back. When it works it blows the fire from the bowl into the back panel (when popping) missing shield that the tech support show during a troubleshooting. Don't buy unless you have time to troubleshoot and work with no one to help.
EcoJohn Response
05/13/2024
Ecojohn offers customer support to help answer any technical or operation questions. Last communication with this customer was over two months ago when he stopped communicating. We have a support team that responds to any questions within 24 hours, so he should contact our support team if he has any questions about the operation. We even have the ability to do a video call to help him guide through any questions. We would want to see the installation to see that it was installed correctly per our installation instructions. We're looking forward to help him out and educate him on operation and maintenance.Review from Bruce C.
1 star09/07/2022
I ordered a toilet in April and paid for it in good faith. I realized there was a 6 week lead time. It is now September and they have not fulfilled my order.I would call and they would give me a delivery date but it never happened. They refused to give me updates. They still advertise 6 week lead time which is totally false and false advertising in my opinion. They will not return my money. I now find out others have had the same problem. This has been a nightmare and should be investigated. Thank you. Bruce * ******EcoJohn Response
09/20/2022
We have been communicating with this customer, and he was aware of the longer lead time. The 6-week lead time is only an estimate, and unfortunately, his order was delayed due to backordered parts from a couple of our suppliers. In addition, we offered this customer to get a free upgrade to the Black Series (normally a $300 upgrade) as a compensation for the delay, which he accepted. We explained that the Black Series would push it back another week or so. The customer then came back and changed his mind and changed his order to the standard white model again. We then shipped out his order the day we promised, since all parts had come in. For some reason, our emails ended up in his junk/spam folder, hence he did not see the emails from us. He then emailed us back and apologized for the rude email he sent. His order was delivered last week. Below is his last email communication with us: I apologize I don't know why it went to junk. I truly do apologize. I've been very frustrated. You have kept your word today
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.