Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 19, 2024, I visited Earnhardt Honda, located at *********************** in Avondale, **, to inquire about vehicle options. I consented to a single credit check to evaluate financing options. However, my credit was subsequently run seven additional times without my knowledge or authorization, resulting in a significant decline in my credit ************ Score Impact: -Prior to any inquiries: My credit score was 744. -First inquiry (authorized): Vantage West performed the check, and my score remained at 744. -Second inquiry (unauthorized): ***************** ran my credit, causing a 30-point drop to 714. -Third inquiry (unauthorized): Earnhardt Honda's in-house financing department ran my credit, reducing it by 1 point to 713. -Fourth inquiry (unauthorized): ******************* ran my credit, leading to an 18-point drop to 695. -Fifth inquiry (unauthorized): Regional **************** ran my credit, decreasing it by 2 points to 693. -Sixth inquiry (unauthorized): *********************** ran my credit, causing a dramatic 106-point drop to 587. -Seventh inquiry (unauthorized): The dealerships in-house financing department conducted a second unauthorized check, resulting in a 26-point drop to 561. -Eighth inquiry (unauthorized): ***** JPM ran my credit, leaving my score at 561.After these unauthorized inquiries, my credit score dropped from 744 to 561, a total decrease of 183 points.When I inquired about the outcome, the dealerships salesperson assured me that only one credit check had been performed. I was told that I was not approved for financing on a 2024 Honda HR-V with an MSRP of $30,999. Instead, I was offered a 2020 HR-V at a 7.3% APR for 72 months, with a final price of $27,895just $3,000 less than the brand-new model.I did not purchase any vehicle or services from the dealership, and I am deeply concerned about the unauthorized credit inquiries and their impact on my credit score.

  Business response

  01/13/2025

  Earnhardt Honda (EH) ran customers credit once per her written authorization to search for a third-party lender to approve financing for a potential vehicle purchase.  Did not negatively impact her credit score, much less 183 points. Credit reporting records (also provided to customer) showed significantly lower score than 744 at time of inquiry.  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  my name is *********************** and i found out my loan is badly upside down and in need to get my trade in back. also i found out that the loan havent been funded yet and my trade ins financial company havent paid yet either. pls have someone at honda contact me regarding my trade in being returned. i have a disability from my service and i cant drive without lane centering on my car honda only have lane keeping assist and i cant have that.

  Business response

  07/01/2024

  Thank you for bringing this concern to us. It is our understanding that this matter has been resolved to Mr. ****** satisfaction. 

  Customer response

  07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********************* ****
  
   
  

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My vehicle had a recall for which it was taken into to be checked at as well as the primary issue of the steering wheel jerking randomly and placing the car is another lane. This was disclosed to the service advisor *****. The recall that was sent out for the vehicle turned out to be ok and good but the issue to fix the vehicle I was quoted 3000 for something that should have been covered. I contacted Honda of America s and the dealership has PURPOSEFULLY been declining any contact with Honda. No calls have been placed back and ***** has been purposely declining to speak to them to have this issue figured. The team at Honda of America has been attempting to talk to them for over a week and they are simply ignoring every contact attempted to be made.

  Business response

  04/09/2024

  Honda *************'s service bulletin ****** you mentioned is for replacement of the **************** Steering Gearbox. This bulletin also reads normally factory warranty applies, 3 years or ******, whichever comes first. Since your vehicle has ******+ miles there is no more coverage for this item. The only way this would be covered is if there was an extended warranty purchased with the vehicle. Unfortunately we did not see one on this customers vehicle. Juans vehicle was brought in for recall 23-089,2022-24 Civic EPS Gearbox Inspection. Unfortunately these are two independent concerns with Honda *************.

  Customer response

  04/09/2024

  Honda ************* has attempted to make contact with the dealership for over two weeks. ***** at Honda ************* has left numerous voicemails with your incompetent employee *****. And cant seem to know how to place a call back. 
  

  it is INTENTIONALLY being ignored. 

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought my 2023 Honda Accord Hybrid in mid September of 2023. Car has only 2k miles and I have already been here multiple times for tire problems. Last week, my left rear tire gone bad and had to buy a new one for $200 and now today I am back here again for my front tire problem. It cost me another $203. This dealership sold me a new car with faulty tires and it costing me time, money and hassle. I have never used air compressor this many times as I have used for my new 2023 honda accord sport hybrid.

  Business response

  11/28/2023

  Earnhardt Honda is aware of Mr.******* concerns. Earnhardt Honda did not manufacture Mr. ******* vehicle or its tires, and neither caused nor contributed to any of the issues **************** claims to have with his vehicle.  Earnhardt Honda has nevertheless diligently resolved his complaints regarding the tires on his vehicle when he has brought it in.  Further, on or about November 22, when **************** most recently brought his vehicle in with new damage to the sidewall of the right front tire,Earnhardt Honda replaced the tire free of charge despite having no legal obligation to do so.  Earnhardt Honda will continue to assist **************** in any way it reasonably can in this matter, and for any other issues he may have with his Honda.  

  Customer response

  11/28/2023

   Once I filed a complaint, they replaced my front tire and did not charge me. I really appreciate that. All I am looking for the refund of $203 that I paid for the rear left tire with exactly same problem a week before the right front tire problem. Earnhardt Honda sold this brand new car to me with tires. Thank you.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Remove address from mailing list-DO NOT CONTACT I have received multiple direct mail flyers from Earnhardt Honda . Please remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from Earnhardt Honda ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mail

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 16 April 2023, I went to Earnhardt Honda in ****** for the information of a vehicle that I found using an affilated business "*******************". I met a salesman for the dealer, *******************************, who showed me the vehicle. I requested the dealer invoice for the price of the vehicle that was entitled to me through the *******************. I was shown multiple different prices for the same vehicle because everytime I had a question about the price breakdown he would leave with the paper and come back with another paper that had the pricing numbers changed. This happened a minimum of three times before a manager named ****** came over and began to berate me into buying the vehicle. I was in the process of getting the pricing of the vehicle that they refused to fully give me. They would not explain the pricing breakdown or interest rate associated with the loan options. The only thing shown was monthly payment depending on the length of the loan term. When I asked for the third time for a copy of the vehicles pricing paperwork they refused to give it to me and ******************************* told me, "You're not a serious buyer and only want to use the pricing to go to another car dealership for leaverage on another purchase". I find this infuriating since I was a serious customer and they would not even provide me with a copy of the vehicles information and dealer invoice that was to be guarenteed since I was referred to Earnhardt Honda through ******* It is my desire to have this dealership, Earnhardt Honda in ******, to be investigated for unlawful business practice, bait and switch, and discrimination. I believe I was discriminated against for my background since I am a Disabled Veteran. I posses the means to buy a car and was not given even the bare minimum of the vehicles information. They told me if I wanted to have a copy I needed to take a picture. So I did and left the dealership. I hope this matter is taken seriously and a proper investigation is conducted.

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Never returned 7 calls maintenance remindeR popped up after 100 miles and 2 weeks after having a n outrageous service done. In all the years i have had hondas in 3 different states I have never had a new code after a service, either the techs there did not do what they said they did and changed me for it, or forgot to reset the reminder. Rude and unprofessionaland this is without a doubt the worst service and not DEALERSHIP I TRUST AT ALL!

  Business response

  01/25/2023

  Earnhardt Honda (EHV)acknowledges **************** concern.  EHV was disappointed to learn of Ms.******* frustration; however EHV asserts it performed all repairs and maintenance property and denies engaging in any wrongdoing or misconduct in this matter. **************** brought her 2018 Honda CR-V into EHV on or about December 3,2022, requesting an oil change, tire rotation and replacement of the wiper inserts.  EHV recommended rear differential fluid service, transmission service and coolant service based on the time, miles, and no prior history of **************** vehicle being seen at EHV.  Upon the approval from ****************,EHV proceeded with the recommendations provided.
  

  To answer **************** further regarding the reminder on the differential fluid service and the interval,Honda ************* (Honda), recommends the service at ****** miles and every ****** miles after.  In addition, Honda has a maintenance minder (minder) to monitor this as well and the system will show letters and numbers.  Lastly, the interval recommendations may move up depending on the climate, which applies to all fluids, rubber and plastics on vehicles.
  

  EHV denies any wrongdoing in this matter, nor could **************** allege, that the dealership has violated any laws or regulations.  If **************** would like better clarification please reach out to EHVs service department.

  *********************/Authorized Representative of the dealership

  Customer response

  01/26/2023

  My complaint was  that I had a code pop up 2 weeks after  the service for an oil change, which indicates the oil was not changed or the tech did not know what they were doing or sloppy work. As far as the diffrential, she is giving a totally diffrenet explanation than ********* given for this service. Its it not the first time my car was serviced by Honda , and Honda ******* told me that this is not normal and my car should have been checked for a more sererious problem if that needed to be done before 50k miles I purchased this car new from Honda and have never need told this before. Earnharet are liars  

  Business response

  04/11/2023

  Earnhardt Honda (EHV) spoke to **************** on or about February 8th regarding her original complaint and has refunded her in the amount of $120.11 for the rear-differential maintenance performed. It is EHVs understanding that this matter has been resolved to Ms. ******* satisfaction.  Earnhardt Honda denies any violations of law or any other wrongdoing in this matter.
  
   
  
  *********************/Authorized Representative of the dealership

  Business response

  04/11/2023

  Earnhardt Honda (EHV) spoke to **************** on or about February 8th regarding her original complaint and has refunded her in the amount of $120.11 for the rear-differential maintenance performed. It is EHVs understanding that this matter has been resolved to Ms. ******* satisfaction.  Earnhardt Honda denies any violations of law or any other wrongdoing in this matter.
  
   
  
  *********************/Authorized Representative of the dealership

  Customer response

  04/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new car from them had to take it in because it was going to the right and I had to fight hard to correct the car so that I didn't hit a wall. I took the car in and they found nothing wrong they said but it happened a few more times. I have to drive this car to school and work and it's not safe. They can car less about my safety.

  Business response

  04/26/2022

  Earnhardt Honda is aware of Ms. ******** concern.  Earnhardt Honda admits no wrongdoing and has reached a satisfactory resolution with the customer. ****************** offered to rescind the complaint.
  
  ****** De Los ******/Authorized Representative of the dealership

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩