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          Business Profile

          Backpacks

          Bags Boards LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Backpacks.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased from there site 2 shirts on April 13th it is now April 30th, have tried making multiple contacts with them via email, ********* and live chat and dont get a response. At this point I need the products or a refund.

          • Initial Complaint

            03/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On February 13th 2024 I ordered 5 shirts from this website. I even paid for 2 day priority mail saying they was in stock. Total price coming out tp $126.92. I got confirmation email and order #*****. I have yet to receive any more emails from them. I've tried contacting them and they do not answer emails or telephone. I want my order canceled and money back. On theore ******** it shows where people haven't received orders in a couple years.

          • Initial Complaint

            12/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a bag and patches for them on April 3rd for $111.94.I have tried to contact them via the website chat there email and the phone number provided to see what is going on for months now with no response at all.I have filed twice now a complaint with the shop tracking app with no response. Still have not received any of my purchases and have not heard anything from them

          • Initial Complaint

            11/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered 4 products from their website on June 7th 2022 totaling at $116.96. I waited about a month for my purchases to even ship and here was no status so I emailed and called the numerous times without a response. I have now waited 6 months and have still gotten nothing. The order number is *****.

          • Initial Complaint

            10/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Placed a online order on 9-17-22 as a birthday gift, tried to contact company as receipt stated item would ship in 1-2 business days, finally got a update on **** stating item had a label created to ship, with a tracking number, have tried countless times to contact business in various ways with no response, item is still saying label created at post office waiting on package , I want a refund of my whole amount, and this company needs to respond to customers after they have spent money

          • Initial Complaint

            09/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered product on August 3rd. Received a text back that my order ***** had been received. On August 4th I received a notification that the **** that a label was created. On August 5th I received a notification that pre-shipment infor was sent to ****. That is the last notification I have recieved about the shipping process. I have sent several emails to this company requesting information about my product only to hear back from them 2 times with excuses as to why my shipment has not been shipped. It is now 8/26/22 and I still do not have my product and they have my money and will not respond to any of my emails.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Chandler, AZ 85225-5745

          Visit Website
          (480) 229-5268

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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