Reviews

I live in the *******, ************** and have a $42,000 PE Solar system which was installed in April 2020. In Aug 2024 while we were out of town, the system failed. We had no indication that we weren't producing power until we received our ********************* Bill in September of $352. The average bill this time of year is under $100. I checked the system and it was OFF. I reset the main breaker and it immediately popped OFF. I called PE Solar the same day, Aug 17th, and the quickest they could service our system was in early NOVEMBER! For 11 weeks I had no solar system with our AC running constantly during one of the hottest and longest heat events in *******, ******* history. It was finally serviced on November 8th and is now working. My solar loan is $283/mo and my power bill averaged $310/mo for this entire period, costing me $1650 for the 11 weeks and over $1000 of that was because our PE Solar system was inoperative. **************** isn't just 1 star, it doesn't even exist. I am considering legal action to recover some of my loss.

Mosaic has placed their customers in a terrible position. Please know that the other reviews are correct. They place a lien on your property and will say that's not how it's listed but yet that's how it's exactly recorded on your title, and they make no effort to assist their customers in resolving the matter such as a temporary release / subordinate in order for you to move forward with your lender, since according to them it's not a lien on your physical property. For it not being a lien than what's the problem with it being removed as you work with your lender. The account with Mosaic is in good standing, not one missed payment. When help was requested on 4/29/24, there was no manager available to speak with & a call back was requested but never received as of 5/3/24. An email was sent which stated the following. Mosaic is unable to update how we have reported our loan to affect how it appears to your lender. A couple recommendations for moving the refinance process forward as soon as possible: Encourage your lender to consider credit reporting that comes directly from any of the three major credit reporting agencies. Consult another lender who bases underwriting on information derived directly from any of the three major credit reporting agencies. Lenders are having issues with closing due to Mosaic unwillingness to be of better assistance to their customers. If we were aware that this would be the outcome of adding solar to our home, we would have NEVER got it. 1.) what does the credit reporting agencies have to do with how it's recorded with the county recorder. 2.) Why should a customer have to consult another lender whose information is derived directly from the 3 major credit reporting agencies if that is what was exactly done by the lender they are working with? No one has called to follow up, rather a generic response is posted saying they are unable to discuss due to sensitive information & to call them, which has been done and remains unresolved!!!

FAIR WARNING STAY AWAY FROM THIS COMPANY!If I could give 0 stars I would! Salesman who is also the regional manager is a liar. He said just the right things to get us to trust in this company. We met with so many companies and flat out told him I dont want to hear lies to get us to buy and he assured us he wasnt the same. We trusted him. Told us unlike the other companies they dont advertise but do so by consumers and thats why they do it right the first time. Told us 17 panels were enough. How if its well under everyone elses quotes. He said we are installing new pool pump and water heater so youll use less electricity. I said Id rather have more so I generate more and pay less. He assured Id have plenty. Installation took over 3 months! Company tried to back out on things promised from the start but they had to cover at the end since they didnt pass inspection. After installation bill was *****. They assured itd be 25 only teco meter charges and in the long run wed have a credit and it would cover teco charges within a yr with credits generated. Assured us if the bill was for energy theyd cover it and add additional panels. We have called talked with so many others and nothing has been done. Frustrating they miscalculated how much the new pool pump and water heater was going to save and put the wrong amount of panels on and we have to cover electric bill! FAIR WARNING! Stay away! They lie and are not even good at their job or theyd calculate right from the start! WE ARE PAYING FOR THE AMOUNT OF PANELS WHY NOT ADD MORE IF WE ARE ASKING FOR MORE WHEN THE AMOUNT YOU ARE INDICATING SOUNDS WRONG! Like how does that make sense. Im asking for more and Im the consumer paying for it but no here I am frustrated and still paying for energy and a loan! Also lied about a one time removal/reinstall when we reroofed. Next step for us is to BRING IN THE ****** I see a lot of people with similar stories and ENOUGH IS ENOUGH

Weve had a mediocre experience so far and regretting purchasing Solar at this point from this company. There has been curve ball after curveball. The sales guy we originally met with stated he would help us if any concerns arise; however, we havent heard from him since we signed the contract. When we tried backing out after reading the contract in more detail, they told us we would have to pay 25% of the total costs of the project, so they forced our hand to move forward. Weve had solar panels on our roof for almost 4 months now, the finance company began to pull the funds today since PE Solar told them the project was finished and we are still another month or two out from a finished project. We are waiting for the panel upgrade and need both the city and APS to schedule a final walk through and verify everything has been completed. Also, be where, if you finance the purchase, the finance company begins charging interest immediately. There have been too many false promises. Id highly recommend pursuing Solar elsewhere.

I am greatly impressed at the professionalism and quality of work provided by PE Solar. The only reason I am not giving 5 stars is because they did not install the correct plaques on the power box, causing a 2 week extension to being able to actually use our solar. However, I would highly recommend this company!

PE Solar was awesome! Great communication by the office. Our sales person answered all of our questions.

Sales person lied about several things to seal the deal. When we tried to go back to the company about the several items - we were told what the sales rep said wasn't true and if we didn't have it in writing then it's too bad... We were told our **** would be guaranteed under $100 - not true... we were told they would come out and take the panels down and back up again ONE TIME for $500 for a new roof - not true! They want $6300 to remove and replace the panels!Salesmen for this company are liars, simple as that

PE Solar has been first-rate. This branch in ************** has been exceptional. This is my review of the initial impressions for installation process. *******, the state area manager first contacted me at my home and initially, I was hesitant. Wasn't really looking to install, but with rising inflation I thought I should listen. We were able to get a good rate for the loan and I decided to sign up.The entire process from the sales, installers, and the project manager has been 'we will walk you through the process. At every stage of the installation we were always in contact with PE solar. Jordana, ******** the site manager/installer all have been very professional, courteous and helpful. Even when our gutter was dented during the installation PE Solar was quick to find a great contractor to install a new one and compared to another company a friend went with, I can tell you that PE Solar was on top of things more. The company provides an app to monitor our solar production so the energy produced will meet/exceed expectations, because what is the point if your solar panels isn't lowering the bills to the agreed energy input? So far in the first week, the energy has been consistently captured. Every customer should check their panels weekly.******* also laid out clearly the support, warranty and everything he explained was factual without 'circus salesmanship'. As of now, I highly recommend PE Solar in **************. Jordana and the entire team at PE has been amazing.

Our neighborhood doesn't allow solicitating. But they don't care. They will promise to lower your costs but it's all bait and switch. They act as if your property is a potential winner for them to promote I which to get you excited. You'll end up paying if not renting their equipment. Do yourself a favor and don't give in to door sale people, do your research and stay away from this scam. This is in ******* (*******) by the way.

Typically I don't answer the door when random people come knocking but I did one evening and I'm glad I did. I met Karis and she explained the process and got me started. The process was pretty much a no brainer as PE Solar did all the work. Kaci was my project manager. My questions and/or concerns were answered or addressed and I was very pleased with the outcome. I have recommended PE Solar to a number of my friends and family.