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          Business Profile

          Solar Energy Products

          Sunhome

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Solar Energy Products.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Date:March 2023 paid truvo roofing that uses Sunhome Today LLC license - $14,820.00 company was hired to replace all Fascia,drip molding, vents, skylight and roof shingles. since day one i had problems with workers craftsmanship. all fascia was was removed by hitting it with hammers damaging my *****. when workers were installing new fascia board found incorrect lengths were used and some runs had 4 different boards. end cuts where cut with hand saw leaving big gaps when installed. job was completed and paid for. truvo returned to replace both sides of house fascia boards caused of shifting and pulling away from the damaged *****. work was completed buy hired ********* they provided to replaced with single run fascia boards. after fascia was replaced found damage to drip molding and roof shingles on sides of house. called and was told that nothing will be done. when rain storms hit had water leaks from a/c duct roof jacket and skylight had small dripping. when i got up in ***** during rain storm found lots of small leaks coming from nails that was used for install of shingles and also found a framing rafter was cut and laying in my attic. owner ******* Ray ***** brother came out and used some silicone and mastic. slapped it all over my shingles and roof jacket area. water damaged to drywall,wall and flooring was not taking care of by truvo. white silicone was used for leak under a/c unit when the roof is black. been trying since January 2024 to have workmanship warranty items taking care of and unable to get a hold of anyone. i have left messages and even tried to contact owners with no success or calls returned. few bbb and licensed roofing company's are saying the whole roof need to ****** and still unable to contact truvo to fix under warranty that was included with the install of my roof.

          • Initial Complaint

            06/16/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased the portable cold plunge in April 2024 and within a few days of receiving I have been trying to contact them by phone (no luck) and by email and have gotten limited emails. The chiller does not cool the plunge down to the advertised 37degF as the company details in their product information of this cold plunge. The only responses I have been getting from the company by email are that we are trying to get this resolved..just hang tightI have been hearing this for about 2months and nothing has happened. The chiller is faulty..notified them of the faulty product within a few days or less of turning the machine on

          • Initial Complaint

            09/11/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            The process began November of 2021. This company contacted my father and sister about installing solar on their house. During the sales process the representative - ***************************, told them that if they bought a new roof through Sunhome Today (for $13,000) they would get the solar panels for free (which were actually $36,000) and have cheaper electric bills. My father is 87 years old, and my sister is 60 and they feel very taken advantage of - from this company. In actuality they were taking out a ***** (Home Equity Line Of Credit) for almost $50,ooo. With monthly payments being taken out of my dad's checking account. My dad and sister were never aware that they were taking out a ***** loan (buying the solar panels). This company was contacted numerous times to ask why my dad was paying for a system that was not operational. They promised at least 5 times to send dad a check reimbursing him for the money he was charged, and they refused to follow through with promised repayment. We also believe that this company is preying on the elderly - talking them into solar with lies about what they are actually signing up for. We would like to forewarn other consumers (esp. the elderly) about what a scam this company is carrying out. We will be filing other complaints against both the financial institution (Good Leap) and the solar instillation company (**********) after this one has been filed. Good Leap for accepting a 25-year loan for an 87-year-old man and Inty for breaking a locking gate when trying to fix the system and nobody was home plus refusing to come out and turn the system on for 5 months while my dad was being charged for the ***** loan.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Chandler, AZ 85225-8926

          (844) 786-7657

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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