Reviews

Same Day Garage Door Services replaced my opener back in 2020 and they did a fantastic job. I just had a spring break so I called them again, and it is safe to say they are consistent with their prompt arrival times, professionalism and fair prices (I did my research) They explained all of my options to me and gave recommendations without making me feel pressured. I also really appreciate the technician giving me tips on how to maintain my garage door so I dont cause extra wear and tear. Really glad to have found a local business that goes above and beyond, I would recommend them to anyone!

Excellent customer service, staff are very professional and reliable. My garage door was fixed promptly and no issues noted.

Initially, my experience was really positive. I was answered promptly and the agents were courteous. It was when I reviewed my invoice that things were amiss. I was charged nearly twice the retail cost for parts. This also means that when I asked the technician about the price of the motor that he lied to my face, saying the company makes no money off of motors. I called in to have a spring replaced, but when the tech got there he said I needed to have much more replaced considering that he lied so easily about the markup on motors I really wonder how much of that was truthful. Other parts were replaced without consulting me at all. And honestly, that would have been okay with me, welcome even, if the price of the parts was competitive with retail but with such a huge markup it just feels like a money grab. There were some steep labor fees for extremely simple processes, things I would have just done myself if I had been told ahead of time what the fee would be. Services were performed and snuck into the invoice without my knowing. I dont mind paying top dollar for an expert, I think someone who has mastered their craft should earn a wage that reflects their skill; however, I left this transaction feeling conned and taken advantage of. I definitely feel that more parts were added than necessary at a significantly inflated rate, and I feel that I paid egregiously more than what I would consider fair, even for an expert.I really hoped that a company with so many positive reviews would be a company that I could trust, a company that would be fair, but I cant say thats been my experience. Especially as a single mom, I really lean on the service providers I hire to have integrity and care for their customers. It feels pretty rotten to have money that I work really hard for, money I have to stretch to keep my little family afloat, clawed at in this way. Thats certainly not how I run my business.