Major Appliance Services
Tiger MechanicalFind BBB Accredited Businesses in Major Appliance Services.
Reviews
89 Customer Reviews
Review from Terry O.
1 star01/29/2025
The worst ever. Told me one price when making appointment, then switched the price and didn't honor original. They have so many 1-star reviews on Yelp, I am surprised that anyone uses them. My bad for not checking reviews before hiring them. Totally confrontational and rude, very very expensive. I would rather buy a brand new appliance than ever have this company fix anything, I do not trust them and think they are shady
Tiger Mechanical Response
02/03/2025
This is the same reply from the review that posted on our Yelp account.
Sir, this was in no way a bait and switch situation. Your wife was explained (on a recorded line if you would like that sent to you) on the initial call that we charge a service fee of $149.95 to come out and diagnose the repair. Upon diagnosis you would receive a quote that included parts, labor, shipping, tax and time spend diagnosing. The quoted price of the service fee would be included in the total amount of the quote. If you chose not to proceed with the quoted price you would only be responsible for the initial diagnostic fee of the $149.95. At that point your wife requested the soonest appointment for us to come out.
As far as your comment regarding our reviews we appreciate both positive and constructive feedback however your comment regarding our 5 star reviews being "fake" is both slanderous and unethical. Yelp verifies these reviews and anything out of the ordinary would be removed by them.
On another note, if you didn't approve of our price you had the right as a consumer to reach out to ** directly and request a factory technician or when you spoke with Spencers they have their own in house servicer that they could have sent out for you as well.
It is your prerogative if you choose to reach out to the BBB however they will be provided the same information as well as the initial call recording with your wife agreeing to our service fee over the phone.Review from Linda A
5 stars01/21/2025
**** was very polite and professional. He helped me with the function of thnew gas range. No operator manual provided. The office was prompt with the appointment and helpful.Review from Jack P
5 stars01/02/2025
Great service and honest will recommend to my friends service man was the bestReview from MARIAN G D
5 stars12/09/2024
Fast, prompt, and efficient service very very pleased!-Our service man, **** was courteous and very knowledgeableReview from Douglas L
5 stars12/04/2024
Tiger Mechanical has been prompt and efficient on their service calls . Travale, the technician is very knowledgeable and polite and explains the issue causing the problem and orders the needed parts.Review from Jim H
5 stars10/30/2024
Technician was prompt and personable. He took extra measures to keep his work space (my kitchen) clean during his visits. No one enjoys spending money on refrigerators, but if it needs repair , I would certainly recommend these folks.Review from Jennifer L
5 stars10/07/2024
Fast efficient service and accurate diagnosis and courteous technicians for appliance repair, and attentive office staff for scheduling.Review from Joseph F
5 stars09/05/2024
Tiger Mechanical was contracted by GE to replace a door on our refrigerator that was delivered with dents in the door. ***** Tigers tech came to swap the door GE had sent to replace the dented one. He opened the new door box and upon examination of the new door ***** found it to be manufactured with gaps that would result in door seal leaking. ***** packed the door up and told us he would have another one ordered. He expressed that he would get another door and be back as soon as he could obtain it.A new door arrived and ***** was back within a couple days. Second door was inspected and deemed satisfactory. ***** replaced the door without further issues. He cleaned up his work area thoroughly. Upon leaving he conveyed that he was sorry for any inconvenience. I would definitely use Tiger Mechanical and ***** for future issues with our appliances.Review from Melissa K
5 stars08/09/2024
Very prompt and professional service five stars. Very knowledgeable and professionalTiger Mechanical Response
08/10/2024
Thank you for letting us know that our team is not only doing their job but doing great at it. We not only aim to fix your appliance but to make sure we fix the customer to so that they are happy and able to move on with the rest of your day no longer having to worry about your appliances. Have a great weekend!Review from Kristina A
5 stars07/25/2024
I was very satisfied with my service. This is the second time you guys been here thank you again.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.