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          New Car Dealers

          Earnhardt Chrysler Jeep Dodge Ram

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I brought my 2018 Dodge Journey into servicing with Earhnhardts twice in 2021 July . I complained about the transmission while my car was under warranty to repair it . They never repaired the transmission they repaired other things. Presently, as of May my transmission died and they only want to pay out $2000 out of $5300 they are charging me to replace it . The car is no longer under warranty over ***** miles . I want them to replace my transmission and cover it in full due to I had taken it to servicing with them twice with transmission complaints and they never resolved them now I have this huge repair cost that I asked to be resolved while it was under warranty. I have sent to the Director of servicing there and no response we are going on a month.

            Business response

            06/27/2022

            Earnhardt's Gilbert Dodge has reached out to ****************. **************** specified she made the complaint with the incorrect dealership. Earnhardt's Gilbert Dodge can confirm that **************** has not been a customer. 

             

            ****** De Los ******/Authorized Representative of the dealership

          • Initial Complaint

            05/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased my 2018 Jeep Grand Cherokee brand new in Oct on 2018. I paid Cash. I had a warrant for 3yrs or ****** miles which ever comes first. While my warranty expired in oct on 2021. Ive always had an ** issue which was always told to be said nothing was wrong. Last week my ** total stopped working after a rep called me about see if I wanted to do a trade on my Jeep which I declined. I made an appointment to take in my Jeep to see about the ** and to remind them this has been going on for 3 yrs, which the new service gal had seen in the data info on the issues. Long story short. I was text a price of $1011.49. I called to try and speak with my advisor which I couldnt get in touch with so, I spoke with a manger and he informed me that the motor blower Resistant had gone out and because we live in Az thats common for all cars or trucks. Im kinda dumbfounded because Ive been having issues since day 1, And now I have no warranty and Ill be stuck paying this high fee outta pocket, I feel this is wrong because its been an ongoing issue and they kept saying it was nothing wrong. I finally spoke with my advisory and she quoted I was afraid to call you with that news. So now I have to figure out how to pay that or drive around in my 4 yr old Jeep without air in a 100 and something degree weather. I just dont understand the logic to this! Please help!

          • Initial Complaint

            05/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The spoiler and top brake light detached from my 2014 Dodge Durango when I was driving on the ******************************************************** on May 5th, 2022. I was in lane 1 when it came off and flew behind me. I saw that it did not hit any other vehicles and landed in the emergency lane to the left of lane 1. I brought my Durango to the Earnhardt's Chrysler Jeep Dodge ********************** in Gilbert, ** on 5/19/2022 to have the spoiler and top brake light replaced and they said they are not responsible because it is out of warranty. I looked up online that there is a recall for this part which can detach while driving on the 2021 Dodge Durango but there is no current recall for the same problem on the 2014 Dodge Durango. It is the responsibility of the car manufacturer and dealer to sell a vehicle that will not have parts of the car fly off without warning causing a safety and road hazard. I am the original owner of my 2014 Dodge Durango. I have owned other vehicles for longer periods of time that did not have parts detach without warning and cause a road hazard and safety hazard to other vehicles. The defective part needs to be replaced by Earnhardt's Chrysler Jeep Dodge Ram.

            Customer response

            06/04/2022

            There is no attached response from the business in this correspondence from the BBB so I dont understand what Im supposed to be responding to when I was not given an attached copy of the response from the business. I need resolution for this defective product that was sold to me as vehicles are not supposed to lose parts and cause road hazards.

            I will be calling the BBB to speak to someone regarding the fact that the business response was not attached to this notification to me.

            Thank you,

            ****** Garces 

            Business response

            06/07/2022

            **************** does not allege, nor could she, that CDJR has not violated any laws or regulations or committed any other actionable misconduct.  **************** is asserting that the issues related to the detaching spoiler and brake light on her 2014 Dodge Durango are due to a manufacturing defect. And Ms. ******* other complaint is that the necessary repairs for these issues should be covered by her manufacturers warranty also an issue properly directed at the manufacturer.  When **************** brought her vehicle to CDJR following the aforementioned incident CDJR conducted a thorough search of potentially applicable recall notices, but none existed. (The National Highway ***************************** (NHTSA) currently has a recall for some 2021 Dodge Durangos where the rear spoiler could detach and become a road hazard, but this recall does not affect ****** 2014 vehicle.)

            Accordingly, **************** complaint is properly directed to Stellantis, the manufacturer of her 2012 Dodge Durango.  **************** may contact Stellantis directly at ************.

            Customer response

            06/09/2022

            I realize it is out of warranty. I am declaring that the product is defective. The spoiler should not detach at a random time without warning from any vehicle ever. 

          • Initial Complaint

            05/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been receiving a lot of emails from this dealership about purchasing a vehicle. I have replied asking to be removed 4 times. I have unsubscribed 4 times. Still they ******* continue to email me. This is ridiculous. At this point I'll never buy from them again purely over this! I love my service rep. *** the sales department is destroying the dealerships name! If this doesn't get me resolution I'll be fine with the *** next!

            Business response

            05/23/2022

            Earnhardt Chrysler Jeep Dodge Ram is aware of ************* concern. We appreciate his bringing it to our attention and for working so cooperatively with us in resolving it.  **************** promptly contacted ******************** upon learning of his concerns and, to the best of our knowledge, those have been resolved.  ******************** should not receive any further marketing emails from Earnhardt Chrysler Jeep Dodge Ram. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 38

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1521 E Drivers Way

          Gilbert, AZ 85297-0402

          Visit Website
          (480) 926-4000

          Customer Complaints Summary

          30 total complaints in the last 3 years.

          10 complaints closed in the last 12 months.

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