Reviews

I will never buy a **** again due to this dealership. They fixed an upper oil pan leak ****** miles ago and it is leaking again. The dealership my truck is at now said there is not reason for it to be leaking so soon. I called them to get help with the repairs and the service manager refused to help me and hung up. The labor alone is *******. **** Customer Service ***** just as much. They do not care and do not help. If I could give negative stars I would. Next time I will go with Dodge.

This customer purchased her pre-owned **** truck with over ******* miles. *** dealership she purchased the truck from sent the truck to our service department to repair the oil leak. San Tan Ford repaired the leak which comes with a 2-year/unlimited mileage parts warranty from ****. *** truck is past the 2-year warranty period from ****.

Too bad I can't give a no star. They don't even deserve the 1 I had to choose!!! I bought my vehicle from here and had purchased a warranty with it. I was having issues with the vehicle and took it in to have it checked out. It was covered under my warranty and they covered the additional days of the rental for me. I would have expected that since it was not my fault they were behind on the work load. When I picked my vehicle up, I had noticed scuff marks on my car and what looked like scratches. Also, while driving my passenger side rear bumper came unclipped and was flying in the wind. When I took my vehicle back for them to look at the damage, they buffed out the scuffs but I was met with it was my fault for the bumper. He said "It looks like you hit something". So I politely let him know that I had not hit anything. The vehicle was preowned and the small dent on the back was there when I bought the vehicle from them. He then said "Well, you can't take your car through a regular car wash with the brushes because that weakens the clips." To which I replied that my car only go to ******* Car Wash which is touchless or it gets washed at my house. The scuff marks on my car resembled the scuff marks which were all over the rental car the gave me. This leads me to believe that they sent my car through THEIR carwash which is a brush car wash. Needless to say, my bumper is not fixed and I will have to file an insurance claim for the damage that was caused by them. This dealership used to have good customer service. I will not recommend them to anyone and will make sure that people know what happened to my vehicle while in their care. I will never return to them.

The customer came in to the ****************** on 01/26/2023 to drop of the vehicle.  San Tan Ford takes pictures of the vehicle at the time of vehicle write-up as part of the write-up process.  The pictures taken of the vehicle at write up on 01/26/2023 showed the damage to the vehicle was present at time of write up.  The  pictures were supplied to the customer showing previous damage.  The damage did not occur while in San Tan Ford's possession.

The pictures that were taken of my vehicle when dropped off are not the issue. My vehicle did have some dings on it from a previous owner. That was not the damage in question. No accountability was taken for what had happened to my bumper, only the minor scuff marks caused by their car wash. I am not asking for anything anymore as it is like beating a dead horse. Hence San Tan Ford did not receive a response from me to the pictures they took of my vehicle. The damage to my vehicle in question was not in the pictures they sent. As I have said before, I'm not going to fight to get this taken care of through the dealership anymore. I will file a claim with my insurance and let people know of my experience.