Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 5, 2024 I reached out to ******** ******* and ***** for a refund on my maintenance contract. Its been 4 weeks and nothing. All other contracts from other dealers were refunded. No reason ********* should take this long. It feels as if its a punishment. Before they respond and say things take time. Since then I have purchased a new truck, plates came, and I refi that loan! My other contract for extended service was also paid back on ****. So other companies are on the ball, ********* isn't. I just want my money owed to me I paid refunded.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im reaching out on behalf of my father, ********************************. My father, a retired Spanish-speaking man in his late 60s, recently encountered a troubling situation with the Rodeo Ford dealership in Goodyear. A week after his previous vehicle was totaled in a freeway accident, he visited the dealership to purchase a new truck. He chose a used 2021 **** Ranger with ****** miles. Despite his concerns during the test drive, which included issues with the trucks performance and the refusal to drive it on the freeway due to "insufficient" gas, he proceeded with the purchase. My father specifically requested ************** but instead received a $5,000 extended warranty that doesnt provide adequate coverage, as it only lasts for 3 years or ******* miles, whichever comes first. Additionally, the paperwork falsely states that the vehicle had no issues, even though my father noticed the maintenance engine light soon after. When he returned to the dealership, they promised to schedule an appointment for the following Monday. However, the engine failed the next day while he was driving on the 303 freeway. The dealership has since promised to replace the engine under the "warranty" and offered him a rental car. Its been over a month, and despite repeated follow-ups, there have been constant delays and excuses. The bank has indicated that the issue lies with the dealership, and my father has already made the first payment on a vehicle that is still at the shop, along with a $10,000 down payment. It feels as though my father has been unfairly taken advantage of, particularly as he is elderly and a Spanish speaker. We need to ensure that this dealership is held accountable and that such practices are addressed. Any assistance or guidance you can provide would be greatly appreciated.

  Business response

  09/04/2024

  Rodeo Ford was disappointed to learn of the concerns in this complaint, but appreciates the opportunity to work with this customer and his family to better understand their issues and resolve them.  Rodeo Ford is actively communicating and working the family now, and is confident it will ultimately be able to resolve this matter to the customer (and his familys) satisfaction.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an appointment with Rodeo Ford to take my car in due to a letter that I received relating to the ongoing issue with the *** (Transmission Control Module). The scheduler told me they would need the car 7 -10 days to review for service. I scheduled it during a time I would be on vacation. On 10/5/23, I called and made the appointment for 10/16, but the car was dropped on 10/15, Sunday evening. The service envelope listed details of why I was bringing the car in, along with the attached letter I rcvd frm ***** I advised I wanted them to check:*** issue (attached letter0 Check engine light SYNC Reboot as it updates (screen timeout for a few minutes)Bluetooth - for audio calls only stopped working until battery replaced 9/15/23 All other functionality of the Bluetooth worked fine. I rcvd a call frm Rodeo Ford service department telling me they had an issue with the car shutting off on them, which it has never done. Then, I was told that I would need to replace the motor mounts. I instructed them that they were already replaced barely a year ago. I was told they would investigate it further. The next time I heard from them was them telling me after testing the component for the Bluetooth, they could not get the radio to come back on. They were working to get it figured out and would call me back. Each time afterwards has been me calling to follow up as to what was going on. I only heard from them once after testing the ***** audio control module is what ***** told me and no one else has reached out. Ive been calling and calling to get an update and I am getting the run around or no satisfactory answers to resolving this. We are beyond week 3 and I still havent heard from anyone. Now, I have to drive over there to see what is going on with my car. They need to rectify this issue as this is completely unprofessional and unacceptable. My car should be given back to me the way I gave it to them. Radio and Bluetooth working in tact.

  Business response

  11/13/2023

  Rodeo Ford has connected with the customer and has installed the replacement ACM (Audio Control Module),which has fixed the radio issue. The customer will be picking up the vehicle today.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2019 mustang GT with a rear differential that was making grinding noises. I contacted **** to take a look at it for me. When the dealership looked at it, the **** technician said that the rear end needed to be rebuilt. I then went on to get financial assistance from **** and they quoted me $1958.06 while they were gonna cover 40% of the full bill. I believe they were covering around $1300. So I agreed to the rebuild. When the technician finally took my rear end apart, he said that the differential didnt need to be rebuilt. Only the two side differential side bearings be replaced. They replaced the bearings and stated that the grinding noise was gone. My service advisor did not give me the option to go with the rebuild or just replace the bearings. They simply went the cheap route and called me when everything was done & I quote my advisor were not used to customers wanting to go the expensive route so we didnt do it. Then he says that I was never told that the differential didnt need to get rebuilt til after the technician finished everything. I picked up my vehicle on 10/10/23. The very next day on 10/11/23 I take the service ******************** for a test drive to let them hear exactly what Im hearing. The advisor says he cant hear anything which is a complete lie. The technician says that its normal for them to make noise. I called 3 different **** dealerships & they all said theyre not supposed to be MAKING ANY NOISE. I now have to get a second opinion at another dealership which is costing me more money. With that much c*** in the diff just putting in carrier bearings is a c*** "repair". If the carrier bearings are that bad the ring and pinion gear pattern is wrecked, the pinion bearings are junk. It took almost a month to get all the approval from **** to help pay and it didnt even get done properly!!!! This is ridiculous!!! I ended up paying **** bucks for the job to get done half-assed and say its normal when it never made the noise before.

  Business response

  10/18/2023

  Rodeo **** continues to work with ************** to address the concerns he has with his vehicle.  Most recently, ************** still believes he is hearing a slight noise while on a test drive of the vehicle, and Rodeo Fords ****************** has agreed to disassemble and inspect.  Rodeo Ford is in the process of doing so and will keep Mr. ****** updated and otherwise make every reasonable effort to address the concerns with his vehicle. 

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The Rodeo Ford Quick ********* has the worst service and is disorganized. I have gone twice to fix a recall on my vehicle and both times I was told there was too much to get me in. Let it be known that I was told by said department before that it was a quick fix, and to come on by. Second time I went 3 and a half hours before closing and was told there was not enough time to get me in. However they had other cars after me getting accepted. They seem to prioritize the jobs that make them money over **** recalls, even though it's something they need to fix on their end. The lady advisor who came out to assist pretty much came out and said we have no time for you, no customer service etiquette out of her at all. All the employees both days were hard to work with and just brushed everything off.

  Business response

  10/06/2022

  The BBB has already concluded ************** complaint #********.Rodeo Ford has nothing else to add.
  

  *********************/Authorized Representative of the dealership

  Customer response

  10/10/2022

  nothing was ever resolved you guys just accepted when it was closed for delay of response.

  Business response

  10/18/2022

  Rodeo Ford has been in contact with ************** and it is our understanding that this matter has been resolved to Mr. ****** satisfaction. 
  

  *********************/Authorized Representative of the dealership

  Customer response

  10/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Rodeo Ford Quick ********* has the worst service and is disorganized. I have gone twice to fix a recall on my vehicle and both times I was told there was too much to get me in. Let it be known that I was told by said department before that it was a quick fix, and to come on by. Second time I went 3 and a half hours before closing and was told there was not enough time to get me in. However they had other cars after me getting accepted. They seem to prioritize the jobs that make them money over **** recalls, even though it's something they need to fix on their end. The lady advisor who came out to assist pretty much came out and said we have no time for you, no customer service etiquette out of her at all. All the employees both days were hard to work with and just brushed everything off.

  Business response

  09/14/2022

  The dealership is aware of Mr. ****** concern.  Although Rodeo Ford does not agree with Mr.****** ********** of this matter, since receiving his complaint General Manager ********************* has reached out to ************** multiple times in order to try and address his concerns and is awaiting further communication from him.  Rodeo Ford encourages ************** to respond to **************** to discuss this matter further and attempt to resolve his concerns.
  *********************/Authorized Representative of the dealership

  Customer response

  09/15/2022

  i will be reaching out this week.

  Business response

  09/22/2022

  Upon receiving Mr. ****** second response on September 15,2022, Rodeo Fords General Manager, *********************, has reached out numerous times to address his concerns and attempt to resolve this matter.   **************** is still awaiting further communication from ***************  In the event after the submission of this response, Rodeo Ford continues to encourage ************** to reach out to **************** to discuss this matter further and attempt to resolve his concerns.
  

  *********************/Authorized Representative of the dealership

  Customer response

  09/22/2022

  I was told **************** would not be available until this Thursday that is why I didn't reach out.

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On about 5/4/2022, I called Rodeo to get service on my car. They explained that they would schedule a drop off date for me. They were explicit in letting me know that this was a drop off date only and not an appointment. They said it would take **** days before they would be able to get it in to look at it. I thought that would be fine, I can rent a car for a week while waiting on the diagnosis of the issue. I scheduled the drop off date for about 5/18. I dropped it off at the appointed time and date. I waited a week and called them to see where it was at because my car hadn't moved since they put it on the lot. It was then that I was told it was **** business days, which is 2 weeks rather than one week. I told them that I had rented a car because I was told it would be **** days not business days and a week isn't bad for the rental. They said no it is **** business days if I am lucky and they can get it in. I went ahead and renewed the rental for another week (now over $600 for the rental). When I called back a week later, it still hadn't moved and they were not answering me as to when it would be in for diagnostics. I asked for a reimbursement of at least one of the 2 weeks of rental car and they refused. When I contacted ****************** I was told they would only reimburse for a rental vehicle from the time of the diagnosis until the repair time. I pulled my car from there and went to a different dealer who got it in within 2 days for the diagnosis and informed me that the warranty would not cover the repairs. I would still like Rodeo Ford to reimburse me for the rental vehicle for the 2 weeks it just sat on their lot with nothing done while waiting to determine if the repairs were covered by warranty. It is unfair of them to schedule this way and they need to fix it. The other dealer schedules actual appointments and when you bring it in, they get it in as promised. I got nothing but excuses from them and even suggested ways for them to fix their issues.

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This complaint is for rodeo fords service department and I can send you all service records. I took my car to rodeo ford in January and ever since it has been a snowball effect of issues and problems. I have already spent over 3k and they are now telling me its the transmission. The car only has 80k miles and its been back and forth to rodeo ford 3 times since they fixed it in January. They have denied responsibility for issues only to find out later they were the cause. Rodeo ford is saying they want 600 to take apart transmission to find out the problem and then 600 to put it back together on top of labor and cost to fix this new issue I believe rodeo ford is responsible for the issues and want them to fix my car correctly In addition I would like to be refunded for the money I have spent fixing issues they have caused.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car from Rodeo Ford and along with it a security system for $799. Since my purchase I've been trying to schedule an appointment to have the alarm installed. I was always meet with resistance and was told someone would call back to schedule an the appointment. Each time I was told the same and noone ever called. In March I called again speaking with a sales manager. I told him the issue and at this point I needed a refund because I no I longer own the car due to engine failure. The car was sold to an auction due to the engine failure. They refused and continued to tell me to bring the car in. I again told him that I no longer own the car the alarm was purchased for and I needed a refund to close the loan with the lender. They refused. I simply want a refund of the $799 for a job they were paid for and failed to do.Thank You

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩