Reviews

What a terrible company. There were so many problems right from the beginning, from misinformation to out right lies. I received a call from a manager apologizing about all the issues and promised me the moon to make me happy. Now we have had our swim spa for 6 months with a cover that is to big and the manager wont even return my calls anymore. The worst customer service I have ever seen, and for something that cost as much as a car! I would not recommend this company.

This company is a joke they have a person in office by the name of ******** whom gives false info on warranty. This person when I asked at time of purchase if certain parts were warrantied she stated they were and when I asked to speak to her concerning a warranty she got an attitude and tried to blame a tech that was sent out. This person ******** was very unprofessional and needs to learn how to deal with the public because she sure is giving the company a bad reputation with her bad attitude! They sent out tech his name was ** he came to work on my hot tub and while servicing my tub he had a outburst of curse words because he was having issues with fixing the tub he left my home said he will be back and I didn't hear from Sunset spas for 2 days and again dealt with ******** who was very aggressive on the phone I will never use this company again and would not refer to this company! Service and customer service is awful!

I purchased my spa 11 months ago and was told that the side panels were warrantied for a year after purchase. We had a tech come out to replace the panels and he brought the wrong ones. Then another tech came out with only one panel but he did not bring a saw, so he replaced the one panel that had the least amount of warping. The panel closest to the wires is the one with the major warping which has caused a gap over 2 inches wide. We are worried that rodents will go inside and chew up the wires. Now all of a sudden, I am being told that there will be a $200 installation charge per panel if they send their tech back out. I first reached out back in November to get this rectified and they are just now sending people out, but each tech came unprepared and without the right equipment to do the job. Furthermore, we had an old crusty spa cover for the 1st eleven months due to the fact that the original one was damaged in transit. The cover was only just replaced recently and with a very cheap cover - not the original manufacturer cover that we should have received. The email from ********* promising that the panels were covered for a year is below ************** Nov 20, 2023, 9:10AM to me Good Morning , Would you be able to send us pictures of the panels and of the surroundings of the spa please. Panels are under warranty for a year, we will be able to submit a claim. And if you dont mind sending over a picture of the damaged cover as well, so we can get this all figured out for you. Thank you ! Sunset Spas of AZ *************************************