Reviews

This company has absolutely no communication with their customers. Their plumber took a couple weeks to repair the damage to my water heater leaving me with out hot water for a couple weeks. They ordered the wrong size water heater which caused longer delays. Their plumber put damage to the closet the water heater was in along with damaging my walls taking down the water heater. They never returned any of my calls and would not fix any of the damage they caused in my house. This caused me time off work, money lost for repairs. And now 5 months later I am having to have my water heater fixed again because their plumber did not solder correctly and it caused another leak. They also charge a mandatory fee of $450 to do the soldering. I definitely think this company needs to be checked out.

*** came out today to look at the water heater. I already new it needed to be replaced but all tubing and hoses are in great shape. Said that for 450 dollars company policy says they need to be replaced. Whatever then goes on to say that the water heater needs to be off the floor and a moisture pump needs to be installed another 500 dollars. This company AV plumbing is out to totally rip you off. Parts to do all this, I checked lowes websight maybe 150 dollars and in he was charging me 950 dollars. Most of the work hoses etc should be covered by installation from home warranty. So he was not only double dipping but 950 dollars no tax???? Really so all these parts fell from the sky and they paid nothing from them.. SCAM ARTIST. Fix your **** company.

This company is responsible for my household being without hot water from 3/16/2023 to 4/14/2023.I went through First American home warranty who unfortunately set us up with AV plumbing. They came out 3 days after my first call, tore out my hot water heater and said they'd order a new one. ***** said it would be AT MOST 7 days. I repaired some sheet rock, painted and 3 days later gave them a call to see what the status was. It had yet to be ordered. So they had it ordered, and a week later I'd still not heard anything so i called again. They claimed the warranty company scheduled the tank to be delivered to a supplier and the contractor(AV) was to pick it up from the supply house, which AV absolutely refused to do for some reason. So, the tank got shipped back to First American, and they sent a new one to AVs facility. I called the next Monday to the warranty service, and they told me their tracking information said it had been delivered to AV. I called AV and they said "their parts guy wasn't in" and that continued until Friday they finally "found it" in the back and got me scheduled for Easter Sunday. ****** installed it Easter morning, and he over tightened the gas fitting and cracked it. He said he'd order the part with one day shipping. I called Wednesday since they apparently cant communicate with customers, and they told me it was actually coming to my house and would be there Friday. It arrived Thursday morning, and I made an appointment to get it done that night. I got a call at 5 telling me they had to cancel and reschedule for the next morning.DO NOT USE THIS COMPANY

Typical warranty work with Oneguard, cover the item, but not pipes they claim had to be replaced, that mine were less than 4 years old, in PERFECT SHAPE. Warranty work techs oneguard sends out ALWAYS find extra uncovered work, this cost me $609 for warranty work on a suppose covered water heater, that was replaced under the 6 year manufacturer warranty that I had to pay AV plumbing $159 for an exchange fee, plus $225 for each 16 inch pipe that was less than $100 in parts, including a valve that actually works worst than the one that was already installed in perfect working condition, do not use these scammers for your home warranty as they will always find uncovered out of pocket costs and that the latest scam that involves home warranty and techs they send out. would not ever recommend. Took exactly 1 week without a water heater, that they took out that was actually working but just slightly leaking, before they finally brought a new one back.