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Business Profile

Vaporizers

VPM (VPM.com)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

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35 Customer Reviews

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  • Review from Joey R

    5 stars

    02/07/2025

    Absolute perfection! The best vape team/family around. If you're looking for top notch vape equipment, look no further. VPM vape has all the best quality in vape products and amazing pricing. Truly an absolute pleasure being a customer of this amazing team.
  • Review from Robert O

    5 stars

    01/02/2025

    Just received my replacement erig, thanks very much. You guys are the best and your customer service is second to none. I had a problem with my unit recharging and you replaced it. The entire process was handled very professionally and I wouldn't hesitate to recommend VPM. Cheers ****** O

    VPM (VPM.com) Response

    01/06/2025

    Thank you for the kind words. We're so glad to have you as a customer and glad our customer support treated you well!
  • Review from Chandler C

    5 stars

    10/23/2024

    Amazing customer service I had issues with two products and they helped me out with no issues. Crazy fast shipping and perfect service. What more could you ask for.
  • Review from Sam B

    5 stars

    09/25/2024

    i have good things to say about VPM. i have ordered more than a few times. i was spoken to on the phone when determining best match for me. they were very helpful.

    VPM (VPM.com) Response

    09/27/2024

    Thank you! It was a pleasure to serve you!
  • Review from Gary F

    5 stars

    08/23/2024

    Phenomenal customer, service, and customer relations. Great turnaround time. Confirmation of my order within 5 minutes, and shipping shortly after. Best on-line company *** dealt with in many years. They realize the value of customer relations. What a pleasure !

    VPM (VPM.com) Response

    08/23/2024

    Thank you so much, we appreciate that you've noticed our efforts! Thanks for being our customer!
  • Review from Al M

    5 stars

    08/19/2024

    VPM at every level has provided superb customer service to me. At any point that I had issues, they were resolved quickly and efficiently. Especially Sena, a customer service *** at ********************** helped me with a failed vaporizer, she researched the product and my account, at the end of the day, my warranty had, recently, expired and they are ***lacing the unit anyway because I have been a consistent and loyal customer. Were I ********************, I would accredit this firm.
  • Review from DWH H

    5 stars

    08/19/2024

    VPM is a good, reliable and prompt business that responds quickly to their customer's orders. They provide quality customer service at a very reasonable price I recommend and will use again.
  • Review from John F

    5 stars

    08/15/2024

    Amazing service and amazing people. They offer all the high quality pens and cartridges for the most competitive prices. More than pleased with my orders and definitely coming back for more!
  • Review from Derrick H

    5 stars

    07/30/2024

    If youre lucky enough to get **** in CS, youre in good hands. I recently purchased the CCEll Fino and I love it but after about a month it stopped charging. I reached out to VPM CS (email) and was fortunate enough to get **** and she made the replacement process painless and was very fast on email replies which I truly appreciated! I could not recommend this company any higher.

    VPM (VPM.com) Response

    07/31/2024

    We're glad to hear our customer service was able to meet and exceed your expectations! Thank you for being our customer!
  • Review from Kurtis K

    5 stars

    07/17/2024

    Shipped my order in Les than 10 hours ?? there was an issue with the express delivery and they promptly emailed me with the issue and issued the proper refund without any inquiries in my part. **** from VPN gets my vote of confidence ??

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