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          Business Profile

          Collections Agencies

          Gatestone & Co. International Inc

          Headquarters

          This business is NOT BBB Accredited.

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          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/15/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            They are calling for someone that is not me and does not live at my residence. I am elderly and I find their behavior to be harassment, especially the early morning calls.. I am not the person they are trying to contact and would like the calls to stop immediately.

            Business response

            01/16/2024

            Hi ******,

            Thank you for contacting Gatestone/GSCII and for sharing your concerns.  We take your call dissatisfaction notice seriously.  ************************* provides the following response.

            A reasonable investigation was carried out which resulted in the Office placing your telephone number ending ***** on Gatestone do-not-call/DNC list.  Henceforth, you will receive no further contact from Gatestone regarding the matter complained of.

            We confirmed that Gatestone/GSCII has adequately responded to your cease contact request.  We consider this complaint resolved/closed amicably.  We apologize for any inconvenience caused. 

            Sincerely,

            Gatestone & Co. International Inc./GSCII

             

            Customer response

            01/16/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *************************

             

          • Initial Complaint

            03/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Gate stone international continues to allow one of their employees to call me and harassed me from work on a personal matter. They have done nothing to stop her. They continue to employ her. She is using their phones to call me and harass me about a purely personal matter.

            Business response

            03/10/2023

            Thank you for contacting Gatestone via the Phoenix BBB complaint response portal.  Please be informed that the Office was not able to locate an/any account under the name or contact information provided through this media.  ********** requests that you/the consumer to please contact Gatestone & Co International **** (by telephone, letter, or email) and provide your validation information, so we can better assist you, and if so, resolve your complaint.  From a reasonable investigation conducted by the Office (on March 9, 2023), we consider the allegation of call inconvenience, contacting you at your workplace, or failure to call-back quite invalid.  At this time, it is Gatestone's position that no improper action was taken regarding this complainant as it relates to communication, privacy or conduct.  ********** considers this complaint resolved in the best interest of all impacted or affected.  We advise that you please contact your creditor. Best Regards.

          • Initial Complaint

            12/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            They are calling for someone that is not me and harassing me after I tell them this is the wrong phone number. They have been very aggressive and keep calling even though Im not the person they are trying to contact.

            Business response

            12/21/2022

            ACKNOWLEGEMENT: Thank you for contacting Gatestone via BBB portal; and for providing pertinent validation of contact information.  We are happy to inform you/****** that we have located your telephone# ending-****. Therefore, upon receipt of your complaint (on 20-DEC-22); be informed that the Agency has removed your phone# from our dialing system and has placed it on our do-not-call/DNC register.  Henceforth, you/************************* will receive no further contact/communication from Gatestone regarding this AMEX account.  We apologise for the inconvenienced caused in acquiring location about a consumer.  

            CONCLUSION: After investigating the allegations, it is Gatestones position that no improper action was taken regarding this consumer,their telephone number, or this account.  ********** considers this complaint resolved amicably in the best interest of all impacted for affected.  If you have any further questions regarding this case, please contact our Office / AMEX directly. Please have a great day!!!

          • Initial Complaint

            07/20/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have been receiving calls from a company called Gatestone &Co regarding my **************** ****. Please note, I have been paying my **** online DIRECTLY to **************** every month on their web portal, and currently show I am up to date, and still able to make payments online directly with **************** as of today! I would like this company to Cease and Desist form contacting me via phone, e-mail, and regular mail - MY PAYMENTS WILL CONTINUE TO BE MADE DIRECTLY THROUGH ***************** They need to return this file to AmEx.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          455 N 3rd St Ste 260

          Phoenix, AZ 85004-3937

          Visit Website
          (800) 900-4238

          Customer Complaints Summary

          18 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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