Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that University of Phoenix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Additional Info
On September 20, 2023, the U.S. Department of Education announced that people who attended the University of Phoenix between September 21, 2012 and December 31, 2014 may be eligible for federal loan forgiveness. Visit ftc.gov/uop for more information on how to submit a claim.
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On April 24, 2024, The University of Phoenix, Inc entered into a Proposed Final Judgment and Permanent Injunction with the California Attorney General’s Office. The Judgment settles allegations that the business used deceptive and unlawful tactics to recruit service members. Under the terms of the Judgment the business was ordered to permanently enjoin and restrain from violating California’s Unfair Competition law and California’s False Advertising Law at entry upon or activities at military installations, or in the solicitation of service members, veterans, or their family members, employees, or agents, soliciting on or at military installations, at career and hiring fairs, at Yellow Ribbon or other pre- or post-deployment events, at Morale, Welfare, and Recreation (MWR) events, and during on-base educational office hours, attending or participating in mandatory events for service members and career and hiring fairs, unless attending to solely hire employees, using military identification cards or vehicle decals to gain access to military installations, using military seals in marketing or promotional material and products, and shall pay $4.5 million in investigative fees. The Proposed Final Judgment and Permanent Injunction was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
This action is final.
Customer Complaint
Recently, BBB has received complaints for this company that allege billing, product, sales, and customer service issues. Complainants allege that this business may misinform them regarding the cost of attendance at the university and the amount of financial aid that may be available to the student. Some consumers report that the company may overcharge for classes. Other complainants state that the company may fail to respond to the customer when problems arise. In addition, when complainants ask the university to explain additional fees or tuition amounts on their account prior to paying the fees, the company may send the student’s account to collections without an explanation. Furthermore, some consumers report dissatisfaction with the quality of the academic programs, the professor’s lessons, and the attentiveness of the advisors employed by the university. At this time, University of Phoenix is responding and resolving all BBB complaints.
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