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22 Customer Reviews
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Review from Thomas M
1 star01/10/2025
WORST EXPERIENCE EVER! I am a current student and I have gotten my B.S. and am three classes from getting my masters but for the last 6 months they have been making it impossible to finish. I will never recommend this for anyone. Tired of the terrible education and all the money I have to pay for this terrible experience. But the help and support will always tell you that they understand. Even if they don't understand. They told me I was on probation but I didnt know this for almost a year. So i have to turn in a paper explaining why an assignment didnt get turned in. They have a ghost panel that keeps telling me they need more information. I have given them everything that they have asked for. But they want some information that has nothing to do with the issue. Wish I could go back in time and tell myself not to go with Phoenix.
University of Phoenix Response
01/13/2025
Hello ******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to continue addressing any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ******************* directly at ********************************************* to begin the review process. University of Phoenix ******************* **************************************************************************************************** ***** *********************************************Review from LaCreasha J
1 star12/29/2024
The school instructors purposely inform you you are doing well to get you to complete work after you do everything you are asked to correct only to fail you to charge you more money for the class. This could be because of the lack of online instructors to support the over ******* online students. They are fraudulently scamming students out of their money for lack of educational instructionUniversity of Phoenix Response
12/31/2024
Thank you for taking the time to submit a review related to the University of Phoenix. To protect your privacy, we are unable to respond directly to the review comments, but we would very much like the opportunity to address the outlined issues with you directly. The University has a dedicated department to assist students, and we invite you to contact ******************* by email at ********************************************* to begin the process.Review from William S
1 star06/29/2024
I was deceived by this University and owe for nothingUniversity of Phoenix Response
07/01/2024
Hello *******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review from Tayler P
1 star06/20/2024
I am pursuing a master's degree through the University of Phoenix, and it has been one of the most frustrating experiences. It started off with them attempting to use a guilt trip to persuade me into taking out an obscene amount of student loans although I did not need them. Then throughout the program continuously contacting me saying they did not have a voucher on file and had pulled me from my classes although I received an email from them that had the financial voucher attached to it days prior. Overall, I would save the trouble and pursue a degree through a different school.University of Phoenix Response
06/21/2024
Hello ******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review from Catherine P
1 star05/15/2024
Incapable of actually doing anything I complain several times that certain classes like there zy book were not compatible with my computer I even explained to them that the teacher was nice enough to actually to actually give the answer to the problem and still didnt take the answer. Instead of giving me a different class to complete they make me retake the same class I had issues in already know I could not finish it there answer are scripted when asked for help from the teacher because they themselves didnt even know the answers so *** net wants me to pay for a school loan for a fake schoolUniversity of Phoenix Response
05/16/2024
Dear Student, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review from Jenni L
1 star05/07/2024
Will tell you one thing, but do another. Will send you emails saying that your schedule is "ready" but it never is!! demand loads of unnecessary paperwork but only if your are a certain color.University of Phoenix Response
05/10/2024
Dear Student,Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************Review from Shawn H
1 star03/05/2024
I'd give 0 stars if I could. I enrolled and started with 1 class, during week one I realized it wasn't for me and decided to drop and withdraw. It took them 2 weeks to even get the drop and withdraw to happen. Then I got notified that I'd still be responsible for paying the tuition. I literally attended 1 week and that's it. What a scam of a school! Fast forward a year later, I find out the used some of my Financial Assistance to pay for the course, filed taxes on it, and now submitted the remainder to collections!University of Phoenix Response
03/06/2024
Hello *****. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services 4035 ********************* Phoenix, ** ***** Email: *********************************************Review from Damonica C
1 star12/28/2023
This school is horrible! It took so long to reenroll. And I accepted my loans the full amount and the financial aid office decided to change the amounts on their own without disclosing this information. Once I am done with these last 2 classes I will never return here. Its hard to get in contact with my enrollment rep. *** process to from beginning to end has been horrible. It took so long for them to accept my classes from another college. I honestly believe I paid for classes I did not have to take.University of Phoenix Response
01/02/2024
Hello Damonica. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review from Si G
1 star12/21/2023
I applied to this university in early October. I have encountered countless predatory behavior. I had my transcript sent to the school in a matter of two days. It is now the end of December and my credits have not been included into my account. However, I was signed up for class without my consent and marked absent for a class that I did not even sign up for .I have been transferred from person to person with no real solution to my problems. It is absolutely unacceptable that it would take this long to enroll a student properly into a university, and absolutely predatory to encourage a student to use do the new student course, knowing that you would be charged for it and force to move forward in the program without your transferred credits. Im super disappointed in this process and its sad how predatory this school is coming off. Its very unorganized and unprofessional.University of Phoenix Response
12/26/2023
Hello Siqueria. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. We would welcome the opportunity to directly address your outlined concerns. You may reach out to ********************************************* to initiate that process. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************Review from Caitlin A
1 star12/06/2023
Horrible school. I had special accommodations and AC was giving me great issues! Theres absolutely no communication they took **** and failed me in a course that they know I was fleeing a domestic abuser! They never even made me aware of the funds they were taking from my financial aid. The higher *** in the school dont give 2 craps about the students they have absolutely no help for the students. Its a mess down to the professor have even said the school is a joke!!!!!!University of Phoenix Response
12/07/2023
Hello *******. University of Phoenix is restricted in its response absent your authorization under the Family Educational **************** Act (FERPA) to release educational records. University of Phoenix takes such disclosures seriously and we encourage you to contact our Title IX office at *************************************** You may also reach our ****************************** at ********************************************* for assistance. Sincerely, University of Phoenix ********** Services **** ********************* Phoenix, ** ***** Email: *********************************************
Customer Review Rating
1.27/5stars
Average of 22 Customer Reviews
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