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Business Profile

Dog Boarding

Phoenix Dogs 24/7 LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Boarding.

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1 Customer Reviews

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  • Review from Jill B.

    1 star

    02/23/2023

    HORRIBLE PLACE. Don't take your dog here, unless you're cruel and sadistic. Phoenix Dogs 24/7 is under-staffed & incompetent. Our small senior dog suffered multiple injuries while boarded there: big dark bruises, lacerations, missing fur and a giant scab on her tail. Our vet advised the hard mass on her side was indicative of hematoma a solid swelling of clotted blood within the tissues. Vet also observed Numerous superficial punctures/lacerations on trunk and said Pet has evidence of trauma, most consistent with dog bite or similar. *** said the injury to her tail would have bled considerably. For no one at Phoenix Dogs 24/7 to have noticed such an injury is insane. Weve been passed from person to person to person, with no one telling us how this happened. Our initial contact was Mgr ***********************, who passed us off to General Mgr *************************, who in turn passed us off to Sr ******** of Growth ***********************. They play a really good game of Hot Potato. Expect to be ghosted if you have concerns.General Mgr ************************* wrote while I apologize for all of this, in our client contract that every client signs, it does state that small injuries or accidents do accure in our open daycare environment. These were not small injuries. That is a horrible response for a business that states Compassionate, Experienced Dog Lovers. Helping you take care of your ********. We are not a canine storage company like others, we care for them as family members in an safe, open, loving environment. TOTAL LIE. We paid just over $1,300 for both of our dogs to board there. Thats a big chunk of change. Their mission statement says they Provide a Safe, Loving, and stimulating environment for our 4-legged clients. Also lies.Staff doesn't care at all. We have repeatedly requested a virtual meeting to understand how this happened. Still waiting. DO NOT believe they offer a loving, safe environment...ITS A TOTAL LIE. Don't take your pets to Phoenix Dogs 24/7, EVER.

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