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Initial Complaint
12/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am trying to access my account and they will not let me have access to my products with them. All they have to do is send a reset link and will not do it to my email. So they are in my mind stealing my products. I just want acces to my account to transfer out my domain names
Business response
12/04/2024
Hi,

Thank you for reaching out.
For security reasons, we do not proceed with password resets via email. In order to proceed with accessing your account, we require a third-party payment proof to verify your identity.

Please provide the necessary documentation to our support email at support@namesilo (.) com. Once we receive it, we will assist you with regaining access to your account and transferring your domain names.

Thank you for your understanding and cooperation.

Namesilo Account Team
Initial Complaint
11/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Boa noite.Continuo sem receber resposta de ************************** Bloquearam os meus domnios, na minha conta de cliente e no respondem aos meus emails, no me enviando a fatura da ltima conta que quero saldar e que me esqueci de pagar. Ao no responderem, esto a apropriar-se dos meus domnios, no me deixando pagar a ltima fatura, que a questo invocada para me bloquearem os nomes de domnio. Se no me querem devolver os meus domnios, tero que me devolver o meu dinheiro, uma vez que foi com esse mesmo dinheiro que adquiri aqui lo que me pertence.Aguardo resoluo. Caso no haja resposta, avanarei para contencioso.Atentamente.Gilberto *****
Business response
11/26/2024
Hi

Thank you for reaching out to us. I sincerely apologize for the inconvenience you've experienced with your account and the lack of response from our team. I understand your frustration regarding the blocked domains.
For further checking, can you please share me with below details:

1) your Namesilo username
2) Domain name you need assistance with
3) Order number/ invoice of the domain purchase.

If you have any further questions or concerns in the meantime, don't hesitate to reach out to our support via 24/7 live chats or email at ************************************************************.

Best regards,
NameSilo Representative Team
Initial Complaint
07/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Here's what happened. Last year I bought a lot of domain names on namesilo, and this year I found that my domain names were automatically renewed. When I bought them last year, the platform's purchase interface did not prompt for automatic renewal. I didn't know it was turned on by default, so many domain names were renewed without my knowledge. On July 5, I checked the deduction records and found that a lot of money was deducted. I immediately contacted the platform for a refund and asked for a refund of the deductions for automatic renewal. I wanted it to refund the amount for the unused months, but the platform's service attitude was not good and was unwilling to help solve the problem.
Business response
08/01/2024
Hi,
we are truly sorry to hear that your recent experience with our service did not meet your expectations. Although we have 3-days of cancellation policy, yet we still issued a refund for your renewal transactions that made more than 3 days since the transaction. Although given a lot of exception for your case, you are still not satisfied and keep blaming us.

Unfortunately, no more exception can be offered beyond the steps that already taken.

Thank you for bringing this matter to our attention. We appreciate your cooperation and understanding.

NameSilo Representative Team

Customer response
08/01/2024
I can't accept it. On the third day, which was July 5, I had already refunded the money in the system. It was less than three days at that time, otherwise I couldn't cancel it. But because the system cannot cancel more products, I told the customer service that I wanted to cancel the order because I couldn't log in to my email, and the customer service agreed to refund it at that time. And after I canceled the order, you charged me a large handling fee, saying that it was a handling fee deducted from my credit card when I paid. This is more than the handling fee mentioned before. I don't believe it was deducted from the credit card, and there is no evidence to prove it. The orders from January 2024 to June 2024 were also automatically renewed without my knowledge, and I want a refund. I think it's the platform's fault. They misled me to renew the product, and the payment was a mistake.
Business response
08/01/2024
Hi,

fyi, we have made an exception by issuing refund for July order even though that was more than 3 days (the autorenewal was made on July 1st, but you just contacted us on July 5th) but of course January to June order was not possible to be refunded anymore.

In regards to handling fee, we have also notified you that the 0.60 USD fee covers processing and transaction fees associated with each product ordered and the payment method used. This fee is not
refundable.

NameSilo Representative Team

?
Customer response
08/12/2024
I was charged for auto-renewal. I didn't know about the auto-renewal and didn't get any reminders. I just want a refund. Please refund me. This was a mistake.I don't know why auto-renewal is on by default. This is a scam and I want compensation. I want you to compensate me for the auto-renewal charges from January to June.
Initial Complaint
04/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Let's do a class action I am in ****** and have been targeted just as those have below.What I know so far (probably a lot will be redacted)Phishing from domain somesculpture.com is the latest one.This domain presents itself as sculpture artist ***************************** -who is deceased 2017.Has contact page on site (contacted- no response)WHOIS states site is protected by PrivacyGuardian.org contact number ************** (always fast busy)Address to privacyguardian.org is (per whois)***************************************** Ste F104 PMB********************** -but also reveals to be (per ****** search)*********************************************** WhOIS for privacyguardian.org- states protected by NameSilo.com NameSilo.com has same business address as PrivacyGuardian.org above:**************************************************************************** to reach NameSilo.com:-************** per WHOIS (always fast busy)-************** per ****** search results (always fast busy)-************** per namesilo.com website (recorded message)I have been bombarded with phishing attempts that are attached to domains by these listed many times. I believe this company is nefarious due to seeing results in ****** to "Black Hat" sites .I have no issue with those that *** be somehow related in results, my issue is towards the listed. I am seriously considering taking further actions. My personal info which has somehow landed into these owner's hands. Nevada has laws against this, and today's latest offerings have set me over the edge.I want MORE than a satisfactory response. I believe the others complaining here do as well. I will be contacting the ************************* here in ****** within the next few business days. Then, if need be, contacting the ** office in *******. Perhaps a lawsuit launched by those affected by malicious endeavors from a company as Name.silo.com is due. They shift the blame, but are the umbrella to which the actions are taken under. What say You Namesilo.com?
Business response
04/21/2024
Hi,
Upon checking we found that the site is not even loading from our end and it is listed as secure by Virustotal.
*******************************************************

Please note, we are only a domain name registrar and as such we cannot remove, validate or control content posted on the site. Content on web sites falls under the purview of the host, not upon the domain name registrar. You will need to contact the host of the website who has control over this or the registrant of the domain directly to resolve this matter.

To find out who's hosting the website, we'd recommend using a tool like this: *************************************;

To contact the domain registrant, you just need to check our *****. Even if the owner has turned on ***** privacy, you can still contact them through ***** info. To do this, pls go here: ************************************************ enter the domain name; in the results page, look for Registrant e-mail to contact. If you see our info on the ***** page this means that the owner has turned on ***** privacy. You can still contact them through the registrant email address that is listed in the results as it'll be forwarded along to the registrant's personal email.

Example:

Registrant Name: ********************************************************** See PrivacyGuardian.org

Registrant Street: ************************************ Ste F104 PMB# ***

Registrant City: ************;

Registrant State/Province: *******;

Registrant Postal Code: 85016

Registrant Country: US

Registrant Phone: *************

Registrant Phone Ext:

Registrant Fax:

Registrant Fax Ext:

Registrant Email: xxxxxxxxxxxxxxxxxxxxxxxx

Best!
NameSilo Representative Team
Initial Complaint
03/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Everyone having the same problem, SUBMIT A REGISTRAR COMPLAINT ABOUT THIS COMPANY: ****************************************** Namesilo did not remove a domain that was proven to be used for phishing, and allowed it to continue, impersonating our company. Their phishing abuse form doesn't work. When I tried emailing them, they just had an auto-responder. We filed a complaint with ICANN, as their abuse reporting system is basically non-functional, and they say all problems are not their problem. The problem is, it is your problem. We're looking into filing a lawsuit under the **** (Anticybersquatting Consumer Protection Act), and we suggest you do the same. If there are enough people, a class action may be possible.
Business response
03/18/2024
Hi,

We cannot verify any phishing on the email, this appears to be a case of SPAM. Unfortunately, as the domain name registrar, we don't have any control over the content of e-mails as they are not using our email service. You will need to contact the host of the email (we'd recommend using a tool like this to find the host: **********************) or the registrant directly: Spam/UCE:
As noted above, we do not allow anybody to send SPAM email using our system. Therefore, if yours is a spam/UCE issue, please direct your complaint to the email network/provider(s) used to deliver the email. It is too easy to spoof domain names or otherwise incorrectly implicate a domain name related to spam/UCE for us to investigate complaints.
Regards,
Namesilo Representative Team
Customer response
03/19/2024
The people using a domain you provided them are doing illegal phishing/scam activity. You know this from the attached documents and continue to let it happen, despite multiple complaints from myself. Apparently, you let this happen on a normal basis per other BBB complaints. Like I said, this is all being forwarded to our legal team.We gave you the easy way to resolve this, but you picked the difficult way.
Business response
03/19/2024
Hi,

Unfortunately, as the domain name registrar, we don't have any control over the content of e-mails as they are not using our email service and hence, we are unable to take action to the email.
As we recommended before, you will need to contact the host of the email (we'd recommend using a tool like this to find the host: **********************) or the registrant directly: Spam/UCE:
As noted above, we do not allow anybody to send SPAM email using our system. Therefore, if yours is a spam/UCE issue, please direct your complaint to the email network/provider(s) used to deliver the email.
If it is related to the domain, we may able to take action on it if they used the domain to involve in scam/ phishing activity.

Hope this clarifies you.

Namesilo Representative Team
Initial Complaint
02/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A domain was registered with NameSilo by a bad actor attempting to scam payment from customers. The domain was very similiar in nature our domain with only a minor difference. Emails were then sent to users pretending to be our company seeking payment via direct deposit stating that my company was no longer able to accept mail payments.When were made aware of the issue, we checked the domain name and found that it had been registered on 24 hours before at NameSilo and we immediately completed an abuse report on their site. Over a week later, we have yet to hear anything despite repeated attempts to contact them and ask about the case. It seems they are not interested in fighting and deterring fraudulent internet activity which is a shame.
Business response
02/11/2024
Hi,

please note we are only a domain name registrar and as such we cannot remove, validate or control content posted on the site. Content on web sites falls under the purview of the host, not upon the domain name registrar. You will need to contact the host of the website who has control over this or the registrant of the domain directly to resolve this matter.

To find out who's hosting the website, we'd recommend using a tool like this: *************************************;

To contact the domain registrant, you just need to check our *****. Even if the owner has turned on ***** privacy, you can still contact them through ***** info. To do this, pls go here: ************************************************ enter the domain name; in the results page, look for Registrant e-mail to contact. If you see our info on the ***** page this means that the owner has turned on ***** privacy. You can still contact them through the registrant email address that is listed in the results as it'll be forwarded along to the registrant's personal email.

Example:

Registrant Name: ********************************************************** See PrivacyGuardian.org

Registrant Street: ************************************ Ste F104 PMB# ***

Registrant City: *******

Registrant State/Province: **

Registrant ******************

Registrant ***********

Registrant Phone: *************

Registrant Phone Ext:

Registrant Fax:

Registrant Fax Ext:

Registrant Email: xxxxxxxxxxxxxxxxxxxxxxxx

Hope this clarifies you.
Best regards,
Ijonk
NameSilo Representative Team
Customer response
02/12/2024
I appreciate the explanation, but my complaint is that you failed to respond to my multiple requests on your site. It was only when I filed a complaint against you on BBB that you decided to respond. If you are only a registrar and take no responsibility, then why have a form on your site to report Abuse with selections in regard to Domain Violations and SPAM? Why also do you have a contact us form on the site where you will not respond to requests, of which, multiple were made. Therefore, I do not accept your resolution to my complaint as it is about your ability to respond to legitimate complaints through your website of which, I have still yet to receive a response. If the only way you will respond to consumers is by filing a complaint through the BBB, then I suggest providing a link to the BBB on your website instead of a Contact Us form.
Initial Complaint
12/06/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company is not responding to our emails or their own complaint forms to shut down a domain that they are hosting that is perpetrating a phishing scam.
Business response
12/07/2023
Hi,

for further checking please confirm the domain name in concern.
?
Thank you.
NameSilo Representative Team
Initial Complaint
08/01/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In the past three or four days, at my email, I've received a few dozen emails from phony email addresses that purport to represent domain names associated with "dating" websites.After checking ***************, most of those domain names traced back to Namesilo.com I have advised my email service that the emails consituted phishing.Second, I plan to file a complaint at the *************************
Business response
08/03/2023
Hi,

We are only a domain name registrar and as such we cannot remove, validate or control content posted on the site. Content on web sites falls under the purview of the host, not upon the domain name registrar. You will need to contact the host of the website who has control over this or the registrant of the domain directly to resolve this matter.

To find out who's hosting the website, we'd recommend using a tool like this: *************************************;

To contact the domain registrant, you just need to check our *****. Even if the owner has turned on ***** privacy, you can still contact them through ***** info.
To do this, please go here: ************************************************ enter the domain name; in the results page, look for Registrant e-mail to contact. If you see our info on the ***** page this means that the owner has turned on ***** privacy. You can still contact them through the registrant email address that is listed in the results as it'll be forwarded along to the registrant's personal email.

Example:
Registrant Name: ****************************************************** See PrivacyGuardian.org
Registrant Street: **** ***************. Ste F104 PMB# ***
Registrant City: *******
Registrant State/Province: **
Registrant ******************
Registrant ***********
Registrant Phone: *************
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: xxxxxxxxxxxxxxxxxxxxxxxx

NameSilo Representative Team
Initial Complaint
07/11/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Namesilo is the registrar for websites that are used by scammers to install malware onto victim's machines. I repeatedly report to the host - and then namesilo if the host doesn't take action and get the same cut and past 'not our problem' email although they have taken sites down in the past.When a host refuses to take action, the registrar is the next line of defense, and no other registrar that I've worked with in the last 2 years has refused to take action.These are ALL malware - ALL ignored by the hosts (******** out of ******* and Contabo out of *******) - ALL reported multiple times to the host - and to Namesilo many with VODs of the actual scam attempts using them.These need to be disabled, this CAN be done by a registrar, it's done everyday by other registrars.control.ctrl901.org control.ctrl901.org drto.info mkpks.info mtwk.info pdworld.live pnsys.info rmus.pro rtgs.info smgs.us
Business response
07/11/2023
Hi,

all domains mentioned, ctrl901.org, drto.info, mkpks.info, mtwk.info, pdworld.live, pnsys.info, rmus.pro, rtgs.info, smgs.us are not hosted with us.

Unfortunately, we are only the domain name registrar and don't have any control over the content of the sites. You will need to contact the host of the email (we'd recommend using a tool like this to find the host: **********************) or the registrant directly by emailing the "Registrant Email" that you can find in our WHOIS for this domain name:
************************************************

Spam/UCE: As noted above, we do not allow anybody to send email using our system. Therefore, if yours is a spam/UCE issue, please direct your complaint to the network/provider(s) used to deliver the email. It is too easy to spoof domain names or otherwise incorrectly implicate a domain name related to spam/UCE for us to investigate complaints.

Hope this clarifies you.

NameSilo Representative Team

Customer response
07/12/2023
I am well aware of who hosts these sites, and have contacted them multiple times.
You ARE the registrar and can take action. Other registrars do it on a daily basis for malicious domains.
I only turn to the registrar in cases like this when contacts with the hosts reach a dead-end and they refuse to deal with the domain.
Billions of dollars are lost each year in the US alone from these types of scams. These sites are a key tool in their arsenal of tools to pull those off. Disabling them is a small part of fighting these scams, but an important part.
I have been reporting sites of this nature for 2 years. I've been in contact with the REAL company that produces the legitimate version of this software. This is NOT legitimate software, they use old cracked versions and should be considered malware. If you check, I believe they have contacted you as well.
In many of these cases I even provided VODs that were recorded live during scam attempts, I'm not sure what more 'proof' could possibly be required.
These are criminals, preying primarily on elderly victims. If the host will not take action - the registrar is the next step in the line of defense.
Please take action and disable these domains.

Business response
07/12/2023
Hi,

for further checking please confirm the domain names in concern and we will ask our abuse team to review the case if they fulfill our procedure to be taken down.
?
NameSilo Representative Team
Customer response
07/26/2023
There are 15 domains I see still currently active that are engaged is this activity and connected with Namesilo.
control.ctrl901.org **********/Namesilo *************
drto.info Contabo/Namesilo **************
mkpks.info Contabo/Namesilo 207.244.225.221
mtwk.info - Contabo/Namesilo *************
pdworld.live Cnntabo/Namesilo 154.53.55.103
pnsys.info - Contabo/Namesilo 86.48.28.146
smgs.us Contabo/Namesilo 154.53.52.72
ctrl20.us ********/Namesilo - 85.239.33.214
connectsupport.online ********/Namesilo 85.239.33.214
********.live ********/Namesilo 85.239.33.214
vastcoffeehouse.top/guest ********/Namesilo 194.110.247.30
smcoffeehouse.top/guest ********/Namesilo 176.123.2.136
gksqcoffeehouse.top/guest ********/Namesilo 91.208.162.115
nllcoffeehouse.top/guest ********/Namesilo 45.86.86.214
kwcoffeehouse.top/guest ********/Namesilo 193.233.202.232
Please review and disable.

Thank you
Initial Complaint
06/13/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This guy locked me out of all my domains stole 2 of them and locked me out he should not be a domain provider and i think he has all my infomnation spread all wrong he and his team are cowards and lowlives. He ows me millions. Im looking for atturneys they are hard to find online thats why these creaps do this to you when i find one hes done.
Business response
06/20/2023
Hi

to help you, can you please share me with below details:

1) your Namesilo username
2) Email ID registered with Namesilo
3) Domain name in concern.

Please note, it is your responsibility as user to make sure domain does not host or send any abuse/ phishing, otherwise they would surely be suspended for good.

NameSilo Abuse Team

?

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