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          Business Profile

          Jewelry Stores

          Lora's Jewelry

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Jewelry Stores.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/19/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            12/07/2023 Order ID: *********** Ordered 2 necklaces and key chain Received order ID number email But have not received any email to check on delivery status have sent 3 emails trying to receive some sort of updates with no response

          • Initial Complaint

            02/08/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a bracelet with four birthstones weeks before Christmas I have not received it I sent them an email explaining the situation I had to email them day after day after day and finally heard from them. They said that they could replace the bracelet but could not refund me, I told him it's unacceptable I want a refund it was supposed to be a birthday gift that was for someone in January and I had already gotten a different bracelet so I would have one in time then they tell me to keep looking at the neighbors and the mailbox and I've been doing that every day for weeks and they still won't refund my money, I am very upset they are always ignoring me and I don't hear back except that one time

          • Initial Complaint

            03/25/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I ordered two men's bracelets & a woman's anklet on March 10, 2022. My purchase has already cleared my bank for the full amount. I received a email confirmation stated ******************* has received my order. According to their shipping information, I should have received an order# w/in 5-7 days. I haven't received my order or even an order#. I've tried contacting this company through ********************************** number-there has been no response at all from this company. I'm worried that they took my money & ran. I need help with a resolution, to either send my merchandise or refund my money.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 43

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4825 E. Warner Road, #17

          Phoenix, AZ 85044

          (480) 893-1649

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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