Complaints

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In 2019 I was in an accident (not at fault) and I hired Lerner and **** who provided me with ***************. After the long 1 1/2 plus years process I was under the impression and was told everything was taken care of. Its been 3 1/2 years of being harassed by collections for x rays and ambulance. This has resulted also in my credit score being ruined. *************** and Lerner and **** lied to me and were not transparent whatsoever.

  

  Business response

  07/26/2024

  **************:

   

  I have personally spoken with ************** and awaiting his documentation to see if we can assist him.  However, No one lied to him EVER.  He states he was "under the impression".  ********** handled the case and performed as he should have.  ************** had over 85k in medical expenses and a total of 30k recoverable due to the low insurance policies from adverse and **************.  We reduced the medical bills over 74k.  ************** was provided a disbursement sheet which listed all medical bills we were aware and the amounts reduced.  ************** executed the distribution sheet which clearly lists the medical providers as well as indeminty language stating we are not responsible for any providers not listed (bc we dont know about them).  The best person to know about the medical providers is the actual client as he is the patient.  

   

  Nonetheless, after all our work, ************** still netted over 9100 out of 30k.  So if there was a bill or two not missed then ************** has/had the money to pay  and not allow those bills go to collections.  If we knew about the providers, we would have paid them and ************** would have ended up with less money.  Either way, these bills come out of Mr. ****** recovery- paid by us or client. 

  Why didnt ************** pay the initial collection notices?  Why did ************** wait over 3 yrs to contact us about these collections?

  During our telephonic conversation yesterday, ************** said an ambulance bill and a radiology was not paid.  I requested these invoices because we have the ambulance bill as being paid.  If in fact the ambulance company is stating no payment then we will absolutely review and investigate for a resolution.  The other bill was a radiology bill.  We never received this invoice or record thus it was not paid.  

  Once we have the requested documentation, we will be in a better position to investigate and assist **************.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I WAS IN A CAR ACCIDED 2/15/23 AND IMMEDIATELY HIRED LERNER AND ****. I HAVE BEEN STRUNG ALONG FOR OVER A YEAR. *** BEEN LIED TO, GIVEN FALSE ANSWERS, HAD TO DO WORK MYSELF TO MAKE SURE THE ATTORNEY IS DOING HER JOB. I HAVE ALSO NOW HAD 2 DIFFERENT ATTORNIES. IM TOLD ONE THING BY THE ATTORNEY AND ANOTHER BY THE ASSISTANT, 2ND ATTORNEY I HAVE BEEN GIVEN HAS BEEN RUDE TO ME AND JUST GIVES ME ANSWERS TO GET ME TO LEAVE HER BE. I AM SO DISAPPOINTED IN LERNER AND ****, THEIR ATTORNIES, ASSISTANTS AND ALSO THEIR COMMUNICATION. I SIMPLY TOLD THE ATTORNEY THAT WHAT SHE SAID SHE SENT TO THE INSURANCE WAS NEVER RECEIVED AND SHE DIDNT CARE. THEY HAVE PUSHED MY CASE ASIDE FOR MONTHS AND MONTHS. I WORK IN A HOSPITAL WHERE A TON OF PATIENTS ARE LOOKING FOR ATTORNIES AND I WILL NEVER EVER REFER THEM TO LERNER AND ****.

  

  Business response

  06/18/2024

  Dear *******, we completely understand your frustration and want to ensure you that we are working tirelessly on your case. We followed up with the insurance company immediately after your concerns were raised and confirmed receipt. Unfortunately, it takes time to achieve you the best settlement possible with most cases taking on average 9-18 months. We are doing everything we can to maximize your recovery and working with several parties to finalize your case, including your health and auto insurance. Simultaneously, we found a way to issue part of your settlement funds early while we pursue additional funds for you. I am happy to provide more details if you would like to call us directly. Thank you

  Customer response

  07/29/2024

  I am writing to follow up on my complaint number ********. I went online to follow up on my complaint and read a message where this complaint has been closed. I completely disagree with that and need the complaint open back up as nothing has been resolved, I received one phone call from Lerner And **** apologizing for their poor service and one follow up after that only to go back to Exactly where we were where I am receiving false information, nothing is being resolved, and I do not get answers to anything. This is absolutely unprofessional as such a huge attorno office. This has been going on for a year and a half and should be completely settled by now. Being that it is not settled, I should be receiving clear answers,  *********** and explanations to exactly what is going on.
  

  

  Business response

  07/31/2024

  Since your prior complaint,we have successfully negotiated an Underinsured Motorist Coverage settlement to your satisfaction and worked to reduce your medical damages by over 65%.Following my voicemail on June 14th, I sent you an update via text on June 17th and19th, before calling you to review your Underinsured Motorist Coverage settlement offer on June 24th. By June 27th, we had settled your Underinsured Motorist claim and began finalizing the accounting. I provided you with an update via text on July 1st and again on July 8th when the insurance settlement funds were received. While processing the settlement funds, we worked to reduce your medical bills, providing updates via text on July 15th, 16th,18th before the accounting was finalized on July 23rd. As of July 29th, your final settlement check is ready for you. We have been working diligently to resolve your claim as fast as possible, as any delays affect us negatively as well. As always, please feel free to call, text or email me directly with any further questions or concerns.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was passenger in a wreck lerner/Rowe agreed to represent me ,but soon as they heard there might not be any insurance covering me they advised me to get access or Medicare to cover me so had to stop treatment,asked me to get ahold of the officer who did ppd report and get it amended with more info,had to get hospital billing record and hand deliver it to bell rd office by the time they did a title check and found out people lied about being covered by insurance was to late did nothing about it,I feel like I have been ripped off by lerner Rowe out of a 25000 settlement I got 5,800 I tried to tell them medical went into collections and the bill was reduced by about8k and other medical procedures that didn't happen but was told they would look.into it .never happened I thought that's why I hired them was to do there job not push it off cause it wasn't a big enough amount to worry about and they purposefully drag there feet threw out the whole deal my name is Vernon d Newton thank for the time spent have a good day

  

  Business response

  08/30/2022

  Our office represented Mr. ****** for an accident that occurred on 3/5/22. In all cases, we have to prove the involvement of the client in the accident. Unfortunately, the original police report did not include any information about the client. Attorneys cannot ask the police to add information to the accident report. The client has to do that part themselves if they do not appear in the report.
  
  Additionally, the police report did not have the at fault driver's insurance information. We had to discover that ourselves by doing an insurance check with the MVD. We were able to obtain the necessary information to present a claim to the insurance. Client was concerned at first about there not being coverage to cover his injuries, so he discontinued care with his doctor, but he also explained that he was feeling better anyways and did not need further care.
  
  Attorneys unfortunately do not have any control over the amount of coverage that an at fault party carries. Our client here did not maintain underinsured motorist coverage to protect himself in situations where there are not sufficient limits to cover the full value of his claim. As in every case where an at fault party does not have sufficient limits, we discussed the option of pursuing the at fault party personally, but the client declined to pursue that avenue of recovery due to the increased risk and costs.
  
  When a client goes to the hospital, the hospital will typically assert a lien against the client's recovery in a case. Typically, this lien is handled by a lien department that is separate from the hospital's usual billing department. The hospital did file a lien with the county recorder's office and as such they had legal rights to reimbursement on their lien. Here, we reduced the hospital bill by over 50% even though they typically have rights to at least 2/3 of their total bill. This was expressly communicated to the client prior to settlement. 

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was with Lerner in **** for a year in regarding my case I consistently contacted them in which barely got responses. I hardly ever knew what was going on with my case even the assistant was hard to get a hold to. They made doctors appointments in regards to my injury that's it. When it was all said in done they offered me ****** in out of that I received ****** which made no sense. They proceeded to tell me medical is required 40% of my earnings. Which gave them ****** for therapy that did not help. I'm so upset this company is completely robbing people.

  

  Business response

  02/23/2022

   

  ****************, 

  We attempted to reach you by phone, but the recording stated your phone was out of service. ***************************, the Managing Attorney in *******, also sent you a detailed email outlining the settlement and distribution of your claim.  A BBB complaint response form is not the proper venue for sharing confidential or privileged information.  Please review your email and if you would like to discuss further, please call ******************************* direct line at ************.  

  We strive for every client to be satisfied with the result of their case.  I hope that the explanation provided by email and review of distribution documents clears up the misconceptions you may have had regarding our representation and the distribution of settlement funds.  

  We wish you the best.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩