Complaints

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled my grandson for music fun time. $25 Registration fee was waived. I was charged $150 for his first Saturday class on June 25th and for the full month of July. He only attended 2 classes. I canceled his enrollment on July 9th because he contacted Covid. I also sent a copy of the Covid results. ******** states that she would take care of returning my funds . As of July 13th I have not received my reimbursement of $100

  Business response

  07/20/2022

  We charge $125 per month for Music FunTime. 

  $25 of the fee each month go toward materials

  $25 for each class (months with 5 weeks, we just lose money on that extra class without charging)

   

  Two classes taken =$50

  Materials =$25

  Total: $75

   

  Amount paid $150

  That means you get $75 returned, not $100

   

  Technically July 9th was a late cancel and should have been paid according to the form you signed, but we did not charge because we are kind and understanding of your situation. 

   

  I have a receipt for a refund of $75 put back on your card on 7/11. That means you called out late on a Saturday, and I processed the refund the very next business day. I'm not sure why this has been escalated to the BBB but would be happy to provide a copy of the receipt if necessary. 

   

  Customer response

  07/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I received the refund in my account on July 13. Complaint resolved.
  
  Regards,
  
  **************
  
   
  

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