Complaints

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They are violating my fair housing not only by discriminating me but they are singling me and my family out when I know for a fact I have neighbors who does not have everyone in there lease that lives there, MEB has gave me no other option but to be evicted with my family, they were aware of my unauthorized co resident when I got here just like many more units for example 420 412 509 have multiple people unauthorized and had no problem even when MEB switched Managers. They Are Blaming For Their Website Showing My Woman Is On The Lease I Have The Screenshots, they are targeting me because ******** their Assistant Manager Have Something Against The Old Property Manager **** *********************** ******** Claims She Had No Idea On Any Information But I Went Ahead And Contacted **** To State In A Email That Herself And ******** Knows About My Lady And Knows More Units Who Have Unauthorized Tenants. I Believe This Is A Violation To My Fair Housing Rights Because Im Being Targeted For My Family Age And My Race. Also I called ********** to explain why Im in the situation Im in and MEB did not hold any of their employees accountable, they just gave me one option of being evicted and did not give me no other options but to leave by buying out or by eviction. They were already told by ******** some false information about me and my personality because not one MEB employee talked to me as if they were helping me with housing they talked to me like they want me and my kids and my girl gone, Honestly I cant tell you why other than ******** being emotional that I dont let them just charge me for anything that they have no evidence of unless they explain it to me, now that she already knows my situation with my family she used that against me to show me she has say so on when my life could be peaceful or in her hands by manipulating her new manager and her management that she had no idea about my situation like she does with all these other tenants, Im being blackmailed

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I provided a cashiers check ****** to submit an application. They denied it and failed to return my check. It appears to be a common practice, my application at 6 others locations received and not kept a dime. I have a recording of the promise to return the funds upon denial when I asked what would get an application denial. What is interesting is I own a dozen properties and I know my management company is not this rigorous. They provided no explanation which is their business but they failed to comply with their end of the business. The interest on the money illegally borrowed would come to ****** in which would have earned interest from the annuity that I borrowed the money. Please be so kind as to do what is necessary so that this foul business practice is not a common place. Thank you for your time, businesses like this should not be able to obtain a business license when they operate without integrity and dishonesty.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am living in a ***** infested apartment? I have been trying to contact management they are all ignoring my calls and emails. Ive been experiencing this issue since 2022 and it is now affecting my health. They are constantly raising the rent but can not provide a safe habitable place for tenants.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In 2019 I ended my lease at an MEB Property after years of non existent maintenance service and two assaults that took place on the property. There were many work orders submitted to address the issues with mold however the work would be placed for unrelated issues to cover up the issues with mold in the walls and baseboards. After tirelessly requesting that maintenance remedy the issue of mold and not being able to shower ultimately maintenance coming out to paint over or recaulk the areas where it leaked and then spray moldex over the issues I submitted a formal written letter of immediate move out due to possible health concerns with mold. Mind you the lease was up in August. But the management asked that I stay for another ******************************************************************************************************* the night box. Recently I checked my rental history and found that the property filed an eviction when I moved before September 1st. It is sad when a company allows nepotism to diminish the standards of quality living.in communities and the low score with BBB aligns with MEB business practices

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company has a property called Haven at ************, which I started the application process for but didnt move forward after some major red flags. Long story short, I spun a wheel and won free application and admin. When I was told by a manager I couldnt even spin without paying I felt the back and forth was odd so I asked not to apply. They started calling me to collect this debt and I have emails stating the debt never should have gone to colllections or been owed. They stopped it from happening on 1/22/24. They say that their systems automatically did this and now they cannot help at all so Im forced to deal with ******* collections who refuse to help me or listen to me. Both companies claim to never get my emails. Clearly their systems arent working if they cannot stop a false debt from hurting someones credit. Ive now spent hours and hours trying to handle this. How can MEB do nothing!? They refuse to take accountability and make the call and tell ******* the debt was never owed. They say its not possible. Its all up to me to fight this. This company cannot be trusted with peoples social security numbers if they cannot control their automated systems from doing whatever, and then just say sorry nothing we can do to fix what we have done to you.

  Business response

  06/07/2024

  Dear ******,
  
  Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced and apologize for not meeting your expectations.
  Please rest assured that we take your concerns seriously and are actively working to correct the issue. Your satisfaction is our top priority, and we are committed to improving our services to better serve you and all our valued customers. 
  
  Thank you for bringing this to our attention and for your patience as we are actively working to resolve this matter.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have ongoing, unaddressed maintenance issues in my apartment. More specifically, there is water under the floor in the bathroom, mold in the bathroom, and a termite infestation. All of these work orders were submitted in the beginning of April and have not been addressed. I also have not received a rent reduction for not having full use of my apartment.

  Business response

  06/05/2024

  We have addressed all complaints for this resident, we even agreed to cancel her upcoming renewal should she so choose to. She declined as she claimed she wanted to stay living at our community. There was an unfortunate leak in the unit, and it was addressed properly and as quickly as possible while also making sure no moisture or damage would come up later.  

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our air ducts are unfinished, and are essentially just tubes of fiberglass. This is obviously a health hazard, and has already proved to be a problem. Fiberglass dust covers our entire apartment.

  Business response

  04/22/2024

  Thank you very much for reaching out. We are actively looking into this and have reached out to a few professionals to get their opinion and suggestions on what it should be or necessary steps needed. This will be a process, so we would appreciate the time to handle this appropriately. 

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved into ******************************** 2 years ago. From the time I moved in I had no **. Or heater. During the freeze I was frozen and had no power during the summer I was so hot I had to stay at my moms and my children could not sleep. We had to drench our clothes in cold water just to stay cool.The ** was fixed just before MEB took over and the ** went out a week later. They have been missing a part to fix my ** for months. Half the time I don't get a response when I do they don't have the part again and I have gone through yet another winter freeze with no ** or heater. My children are having asthma related issues to the heat and get really bad colds in the winter because of this issue.I would love it if I can get a 3 bedroom at a discounted rate. At this point.

  Business response

  02/16/2024

  We are sorry to hear of the difficulties you have experienced with your HVAC system. Per the conversation that was had with the on- site Management, it is our understanding that all of your maintenance concerns have been addressed and your HVAC system is in working order. If you should happen to have a concern in the future, please do not hesitate to contact us. We appreciate you being a valued resident at ******************************** and if you feel that you would still like to transfer, our staff would be happy to assist you with the details. 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A continuous winter issue. This is the second year in a row no heat is provided to apartments. Many tenants trying to use space heaters if apartments can handle the electricity. In my case a space heater popped at the fuses in apartment. Went to fuse box to reset and the fuse box was painted shut! Took me an half an hour to try to cut door loose from paint. I have lived at ********************* apartment for 2.5 years. Not to mention that half of electric plugs do not work. I have tried to connect with building manager on the 2 days a week shes there with no response to heat still not working. But informed me that I would be charged ******* for moving out on the date of the leases expiration for not giving notice. Hence heat still as of 01/09/2024 at 12:30 pm the thermostat set at 80 and apartment temp was 67. There is more than one apartment with this isssue

  Business response

  01/19/2024

  We have conducted a thorough review of the work order history for Apartment #**, covering the period from May 2022 to January ****, encompassing the resident's occupancy and departure. The examination reveals some key details that I would like to bring to your attention.
  
  Work Order History:
  Emails exchanged between the manager and the resident, dating from May 2023 to January 4, ****, show no mention of heating problems until January 3, ****.
  On January 4, ****, the manager promptly contacted *************************** to address the heating issue, unfortunately, they were unable to assess the problem before the resident returned keys on January 9, ****.
  Lease Agreement and Notice to Vacate:
  
  As per the lease agreement, the resident, *******************, was obligated to provide a 30-day notice to vacate. The first notification of the heating issue was received on January 3, ****, making it challenging to address the problem before the resident's departure.
  
  The breakdown of charges owed by ******************* is as follows:
  
  Rent for 9 days in January (keys returned on 1/9/****) = $319.32
  Pet Rent for 9 days in January (keys returned on 1/9/****) = $13.05
  Short Term Lease Premium for 9 days in January (keys returned on 1/9/****) = $21.78
  30-Day Notice to Vacate Fee = $1,100.00
  Missing bathroom door = $66.32
  Cleaning oven only = $25.00
  Full paint = $350.00
  Tax of 2.3% = $33.**
  Total Due = $1,928.91
  
  Security Deposit:
  We will apply the $800 security deposit to the charges, resulting in a balance due to The Continental Apartments of $1,128.91.
  It's important to note that ******************* does not owe the previously mentioned $4,700.
  
  Please feel free to reach out if you have any questions or require further clarification on these matters. We aim to ensure transparency and fairness in all our dealings.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have applied for a 1-2 bedroom apartment with ************* apartment complex of ***********, ********** 2 years ago in the year 2021 or close to it?. I did not remember the exact dates but I do have proof in a pile of papers I had to print off online from the Cinnamon Tree portal ************* portal.I was looking forward to moving to ***********, ********** and I applied at the ************* apartment complex in *********** and I paid a hefty application fee & holding deposit in the amount of $300 to $400 hundred dollars. Within one month after I had applied. I got a response that I was denied to move into Cinnamon Tree due to MEB property management of ******* ******* leaving Cinnamon Tree and no longer being their property manager company. I was told that a new business had taken over Cinnamon Tree or property manager company. I have called several times to MEB and asked for the money back, all of it. No one has even sent me a check back or even contacted me. The way I look at it in which this is my opinion, is that this company took my money and fled knowing that they were no longer going to be a property management company for Cinnamon Tree. I would like all of my money back. Without no problems or hassles. I am a very understanding and patient person but I don't understand why this company would do this to me. Hopefully they resolve this quickly and send me a check.

  Business response

  11/30/2023

  Good ********************************* and taking care of resident (current, future and past) is always a priority for MEB and we strive to resolve any issues as promptly as possible!

  In regards to this deposit in question, we have requested she provide written proof/receipt of said paid deposit so we can research and see if this was refunded during the time we managed Cinnamon Tree.  As the Qualifying Broker in **, we understand the ** law in refunding deposit and if during any sale to new ownership or new management any and all security deposits left on hand and in bank account is always transferred to the new owners bank account.  It is possible the transition occurred and her deposit was on hand and transferred.  We are working to resolve and find the solution for her.  This deposit may very well be with the now current owner and management company (Greystar)

  I've been in touch with via phone and ensure this will be resolved, thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩