Reviews

Unacceptable business practices. I am missing items they had in storage and they refused to answer my messages about whats going on. It has been close to four weeks now. when they were bringing items back in the house, I questioned an oil painting that was missing. Miraculously they found it and brought it out. Then I was missing some shelves that were in front of my big window. Another miracle, they found it and brought it out. They did not unpack my kitchen items, which was fine since the upper cabinets were not finished yet. Someone should have cleaned the lower cabinets, but they didnt so here. I am at 76 years old down on my hands and knees trying to clean them. As. I was unpacking. I realized I was missing items and when I looked at their pack back sheet, there are three boxes not signed off on. The owner of the construction company doing the work called them on Wednesday and told them they need to get in touch with me as soon as possible. They didnt call Wednesday or Thursday and I doubt they will call tomorrow. The fact thats most frustrating is They dont even respond to my messages.

The claims this client has made are intentionally misleading & false.Items the insured stated are missing were not returned to her due to being marked as Non-Salvageable. Non-Salvageable items are not returned to a client per insurance requirements. Clients are reimbursed for Non-Salvageable contents. Integrity does return Non-Salvageable contents specifically requested by the insured and notifies insurance of this returned item. Integrity was unable to perform a Pack Back in the kitchen as construction had not yet been completed. This was communicated to the insured prior to Pack Back. We are not a cleaning service and therefore would not be responsible for cleaning construction debris. We are not the contractor, and do not handle anything structurally related. The contractor generally includes costs associated with post construction cleaning in their estimate/ invoices. Integrity addressed a few matters for the insured that were not related to our company or services, to include replacing carpeting FREE OF CHARGE for both labor and materials in her Arizona room, replacing plumbing damaged due to age of residence FREE OF CHARGE for both ********************* insured made claims about damages to items we were able to show were pre-existing. We heavily photo document contents during a Pack Out and were able to show the insured the initial claims she made against us were false. Furthermore, we have notes from pre-pack out stating the insured advised us she caused the damage to items she later attempted to put us on the hook for. The insured claims she is missing boxes & no one returns her correspondence. This is a blatant provable lie. I am attaching emails showcasing me addressing this with the insured. The insured is aware that to contact us she is to call the office, not the unaffiliated contractor.We have called the insured numerous times to address anything remaining but receive no returned communication.The last email received from the insured came at midnight over the weekend & requested photos. We do not respond to non-emergency inquiries over the weekend. I am happy to discuss business matters during operational hours. Please allow me to reiterate we have called and do not receive returned calls.

Let me start b y saying I don't appreciate being called a liar. The items I am missing are not on the non-salvage list. The only thing that might look like a duplicate is the table runner. The one you couldn't salvage was orange in color. The one I am missing is the same fabric as my dining room chairs. This is custom fabric I purchased and had the chairs recovered and the runner made. I am also missing dish towels, dish rags and pot holders. I have a list of about 15 items I know are missing. There are probably other items but without the pictures I can't be sure. As of 1/6/25 I still don't have the pictures or copies of the pack back ********* far as the plumbing damage, let me just say there wasn't an issue before the pack out. I am not sure what you are talking about when you said I caused damages and tried to put you on the ********* many people I don't answer my phone if it shows caller unknown. I've gone in again and check my voice mail and the only thing showing from you was on 10/24/24 and it was in regards to a billing issue with my insurance company.I usually prefer to communicate by email or text since there is no question on what was said, it's in black and white. Let me reiterate, I have NOT received any calls.I am also asking again that you remove your lock box and return my house key.

Below is the detail of my situation. They came to my property to pack everything up, and stored it until the pack back. Their request for payment in full prior to actually completing the job should have been the first red flag. What happened next was almost comical. On delivery day they showed up with their crew, unpacked everything from their truck and left it in the center of my home. When I confronted them on this they stated it was a national holiday so they had to stop work early. The holiday was Cinco *******. Since that time they have made several other excuses (like contractors in their way, etc.) but the bottom line is they really only worked until 1pm on a Friday.I was furious that they would walk off the job early but they told me their crew celebrates that holiday and since the next day was the weekend they couldnt return for 3 days. I explained the urgency needed to unpack the items and was told that if I could find another crew to unpack the items then they would refund me the difference, which is what I had to do so we could move back into our home as planned.I also had multiple missing items from the home. Getting these items returned was another challenge that took 2 trips, plus one cancelled appointment and nearly another week.I reported all of this to them along with the cost. They told me they would research this and issue a response as quickly as possible. 5 weeks went by and they finally issued a response that they would not be providing a refund and also tried to charge me more money because the previous invoice that was paid in full was no longer accurate.Ultimately everyones experience might be different but I would never take a chance on dealing with these people. The last thing you want when you are trying to deal with so much stress is to also have to double check whether you have all of your stuff, or whether you are being overcharged for things.

******************** account is not factual. I have text messages, photos and emails to back up all of the actual facts:Integrity scheduled the return of ******************** things. He was in a hurry to get his things returned, so he and his family could go to their second home in ********** for the weekend, and this would be the only weekend for 3 weeks, since his kids had sports on the other weekends. **************** asked if we could work over the weekend. We told him we could not, insurance will not pay for that more expensive service, and we did not have the manpower over the weekend - mind you the request came on Friday 5/5/23, the day we are returning the contents Day 1 Pack Back. In an email, my office advised ****************, we could return his furniture in 1 day. The excerpt from the email of Tuesday June 13, 2023 @ 2:02 pm reads, "The furniture portion of the pack back will only take one day." We agreed to take up furniture for **************** that he had purchased to replace ruined furniture. He brought it to our offices, and we took it up to his cabin in **********. We do our best to accommodate our clients.Integrity made every effort to get as much of the ****** contents returned in one day, although it took 4 days to take the items out of the cabin in ********** - a fact **************** was made aware of. We sent 2 trucks full, and 11 technicians to get this accomplished for our client, *****************Upon arriving at the home in **********, we found other trades still working on the repairs to the cabin. This included painters. There was also carpeting shampooing going on, with the carpets being wet. Our on site manager called the office asking what he should do, as no forward motion could take place.We could not access the cabin, as the garage was full of construction debris, drywall pieces all over, and a golf cart in the garage, there was even drywall all over the golf cart. (Photos are available) We called ****************, he did not answer. Approximately 30 minutes went by when we received a response text to our notification of the problem. **************** apologized. He stated the debris and golf cart were supposed to have been moved by the painters who were still working on getting the painting done. Specifically, **************** stated via text, "So frustrating man. Not your problem...but disappointed in the lack of other people finishing their tasks on time as promised...."**************** asked Integrity to clean out the garage, so we could access the house. We did clean out the garage, which caused a significant delay in getting the contents moved into the cabin. We could not risk tracking in the drywall debris into the home. There were times the painting company asked ** to move our trucks, which we did do, causing a slow down in the progress. And there was no electricity onto the cabin, we had to locate the breaker box and turn it on. The carpet shampoo folks had a truck mount that did not require use of the house electricity.We kept in constant contact with ****************, via text, and I have those text messages. We let him know we could not put everything in its proper location due to the wet carpets (again this is documented in texts that I have). **************** then asked ** to put cardboard under the feet of the wood furniture, to which we responded we could not do that, as the cardboard acts as a sponge, it does not block the moisture from the wet carpets. He was kept up to date at all times. We sent him photos of the wet carpets and of the contents when we left for the day, as we could not do anything more at the time due to the wet carpets and wet paint. We laid down carpet shield on the stairs to prevent the dirt from our shoes to be tracked onto the clean wet carpet. We were set to return to return the balance of the contents.It is true **************** told **************** that he was going to hire some local people to move the contents into their proper place over the weekend. He asked if we would pay for it. Integrity's Sr. ** of Operations, ***********************, whom **************** had been communicating with all day, stated, we would not, however, once all of the items were moved back to the ****** cabin in **********, we would credit back any unused funds. As it turned out, upon our audit of the file, there was additional storage fees due on the account, as ********************** had stored the contents for **************** for 5 months but had estimated 3 months, as is industry standard. Not all of the ****** contents were returned on that Friday, Day 1 of the Pack Back. As I mentioned above, we simply could not facilitate a 4 day pack out into a 1 day pack back, it simply wasn't possible, and then it turns out the cabin was not ready.Paying for work in full up front is industry standard. Once we return the contents, we have no recourse outside of the legal realm as we do not possess lien rights. We are an exceptional company with over 150 5 star ratings on social media.None of the issues that arose from the ****** pack back were the fault of Integrity. They were the result of the client wanting to spend time in his second home up north before the home was ready.Integrity offered to credit any outstanding balance **************** owed, which was in the amount of $888.92.

There was trades in the home still at the time they arrived and I was apologetic for that. I had no idea that anyone was there. The carpet cleaners were cleaning only the loft, As the pictures show they didnt unpack anything in any room. It was all piled in either the basement or the living room. If they would have got there and notified me they couldnt finish the job, I would have felt more prepared. Instead, I got a call at 1pm from a friend saying no one was there. When I called *********************** he stated that they left because it was a national holiday. When I asked him what holiday he said Cinco *******. He also backtracked and said that he wouldnt do overtime because the insurance wouldnt pay for it. I reminded him that I paid for all of this out of pocket and then he got quiet and apologized. I explained that I would need to hire help and he said he would credit back any unused funds. My biggest issue here is the fact that they did not do what they promised, they did not complete the last 25% of the job, and now they are refusing to refund anything. The only thing they have offered was to remove an additional bill for $888.92 which no one had advised me of. When I paid them the $32k up front I thought all bills were paid. I just find it shocking that no one the week prior mentioned anything to me about an additional bill for storage. No one has even addressed this with me. What would have happened if I had actually allowed them to return and finish the last 25%. Would it have cost me thousands more. I guess I just expect people to be up front and honest about billing. I would not expect them to just add bills after the fact. It was a traumatic experience having my entire home destroyed during December. I was excited to return to normal, but their lack of execution, communication, and empathy was frustrating. Then to have them ultimately refuse any accountability was just the icing on the cake.

Apartment flooded due to broken pipe on 1/28/2023. They were contracted by my apartment complex, not by me, and our contents had been packed and moved before I had an opportunity to find out if my renters insurance covered their services. Now Im stuck with a $12,000 contents moving bill (they didnt finish the job BTW) that my insurance wouldnt cover and the apartment management company refused to cover even though it was their broken pipe. I would have liked an opportunity to find out if they were covered and therefore an opportunity to find someone else to move my things. and anyway, $12k for what they did was ludicrous.

Integrity is not attempted to collect from this client due to the fact they were seriously under-insured. We did everything we could to assist this homeowner when they suffered a loss caused by an issue at the apartment complex.We will we collect this balance from the client.We did generate an invoice that outlines all of the services we performed. We do not set our prices, the insurance companies do this through a software they mandate we utilize. We simply enter the amount of time, and supplies, and the app creates our invoice.We advised ************** we were exhausting our resources trying to get some funds from other avenues, such as her insurance company and the building management where the flood originated.Since our initial submission of our invoice to ************** we have made no further attempts to obtain payment through her.It was our intent simply to assist her when she needed assistance, and to do it properly. Integrity understands we will only recoup a fraction of our invoice, and that happens on occasion. Not everyone has the proper coverage.It was not our intent to run up a huge bill and expect ************** to pay. To the contrary, we understood the insurance coverage was not there.

Please excuse the numerous typos in the previous responsse. I am including below what the response should have read as----Integrity HAS NOT attempted to collect from this client due to the fact they were seriously under-insured. We did everything we could to assist this homeowner when they suffered a loss caused by an issue at the apartment complex. We did generate an invoice that outlines all of the services we performed. We do not set our prices, the insurance companies do this through a software they mandate we utilize. We simply enter the amount of time, and supplies, and the app creates our invoice. We advised Ms. ***** we were exhausting our resources trying to get some funds from other avenues, such as her insurance company and the building management where the flood originated. Since our initial submission of our invoice to Ms. ***** we have made no further attempts to obtain payment through her. It was our intent simply to assist her when she needed assistance, and to do it properly. Integrity understands we will only recoup a fraction of our invoice, and that happens on occasion. Not everyone has the proper coverage. It was not our intent to run up a huge bill and expect Ms. ***** to pay. To the contrary, we understood the insurance coverage was not ******** is incredibly disheartening to see that we provided services to this person in their time of need, never attempted to collect the balance from her, maintained constant communication and offered assistance wherever possible, & she felt the need to leave such a review. Integrity HAS NOT attempted to collect from this client due to the fact they were seriously under-insured. We did everything we could to assist this homeowner when they suffered a loss caused by an issue at the apartment complex. We did generate an invoice that outlines all of the services we performed. We do not set our prices, the insurance companies do this through a software they mandate we utilize. We simply enter the amount of time, and supplies, and the app creates our invoice. We advised Ms. ***** we were exhausting our resources trying to get some funds from other avenues, such as her insurance company and the building management where the flood originated. Since our initial submission of our invoice to Ms. ***** we have made no further attempts to obtain payment through her. It was our intent simply to assist her when she needed assistance, and to do it properly. Integrity understands we will only recoup a fraction of our invoice, and that happens on occasion. Not everyone has the proper coverage. It was not our intent to run up a huge bill and expect Ms. ***** to pay. To the contrary, we understood the insurance coverage was not ******** is incredibly disheartening to see that we provided services to this person in their time of need, never attempted to collect the balance from her, maintained constant communication and offered assistance wherever possible, & she felt the need to leave such a review.