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          Business Profile

          Web Design

          Accelerated Web Solutions LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Web Design.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            accelerated web solutions have both of my websites down with no explanation. I have tried calling the company serval times and I have emailed serval times. I need information about my websites so I can move it to another hosting company. This is the second time they have done this less than one year. They have the worst customer service I have ever seen and makes you think that they are doing fraudulently things to their customers.

          • Initial Complaint

            10/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            AWS is a web design company I used to create a website for me with there support in around October 2020. I had 2 years working with a guy named ***** then he left company. After that when I needed support for the next year I was able to talk with a lady about 3 times only. When I emailed support for help I never got it. So this year I have tried calling there phone # for help and is seems to be disconnected. Hangs up immediately. I have emailed them this year and get no response. I have messaged inside there ******** page and no response. Last week I transferred my domain name exploreoutdoorlife.com to Godaddy.com from Accelerated ********** LLC where now they are not hosting it through ******************* anymore. AWS was hosting the domain using wildwestdoamins. com (owned by *******) and my WordPress in being hosted by Amazon through AWS. I worked with a Godaddy inbound tech person on October 6, 2023 where we were trying to get my WordPress to transfer to Godaddy because this is the content for the website of mine. At this time I was able to log into my account with tech guy. What we found was AWS didn't give me ADMIN right of my own site and no plugins added where I can do any transfer to Godaddy. They DO NOT own my content in WordPress and should not hold it hostage for any reason. Here is the issue now. AWS has locked me out of my WordPress account where I cannot get in. If I go to link to reset password, it will come up to AWS page to create new password and the box to do this shows a half of a second and goes green saying "strong". They have coded it to set its own password where I cant see it, therefore I cannot set a new password. Its locked down. All of this is unfortunate how AWS treats me like this that I not cannot do anything with my website and will lose all my content of 3 years I have worked on because this expires October 18th, 2023 due to I am not renewing with them and this is how I get treated.

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          11022 N 28th Dr Ste 200

          Phoenix, AZ 85029-5635

          Visit Website
          (602) 714-5181

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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