We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Landscape Contractors

          Tri-City Home Improvement Pros

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Landscape Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            02/02/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I paid ****** dollars for floor repair. have not recieved ***** paid fr. company will not respond to my correspndance via pone e mail text.

          • Initial Complaint

            01/20/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            We contracted with Tri-City Improvement Pros to remodel our laundry room, which included adding cabinets, countertops, labor, etc.....We signed our contract on 12/16/23...the amount of the contract was $7,238.45. Tri-City required 100% of materials and 50% of labor to be paid up front for our project to be added to their schedule.The payment schedule was $2,614.22 upon signing the contract and $2,614.44 due by 12/29/23.The balance of the contract to be paid in increments after sections of the work were to be completed.We paid Tri-City Improvement Pro's $2,700.00 on 12/15/23 and $2,600.00 on 12/29/23.We received a call from their designer/estimator on 1/10/24 telling us that the Owner ****** (******) ***** was closing the business and planned on keeping all of the funds that we paid them for our project, along with so many other customers.At this point we have no idea if we will recover any of our money, and no work has been done to date.We have filed a police report regarding this situation.Thank you,*******************************

          • Initial Complaint

            01/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I signed a contract with them install a new tile shower. 6k deposit. They started and had a bunch of craftsmanship issues. Water won't drain tile crooked not a completed job. I have waited over a month for a solution. The owner came out Monday and said they will if it today I was informed they are closing up shop and im just screwed.....

          • Initial Complaint

            01/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I paid ********* on Dec 22 and on January 10 received a call from the manager designer that our money was gone! I have no work done by Tri-City home improvement pros or able to receive my money back and when speaking with the owner he wasnt apologetic he literally gave reasons why his business was struggling! He also said he didnt take my money but that he used it to pay other vendors. He also said the business was struggling for months and was hoping to sign enough contracts to save his company! He is insured with the *** but up to a certain dollar amount. This is a small town and he has several other business which I have attached here???????? please lets stop this guy because if he did this in the business he can do this in is other ones also!! *********************

          • Initial Complaint

            12/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On September 26, 2023 *************************, as a saleperson for Tri-City Home Improvement Pros, came to my house to review changes that could be made to my kitchen. I promptly received a quote for this job. I decided to pursue and they told me they needed 1/2 down before I could even be put on the schedule. They did not hesitate to take my call when they knew payment was coming. Everything changed after this. After receiving payment they said someone would call within a week to go over next steps. Three weeks later - no word. Project Manager ******* was supposed to come to my house on Friday October 20th. No call and never showed up. Finally Monday he called and said he had a water main break and couldnt make it. Rescheduled for Thursday, October 26th. October 26th, ******* came out and said he did not think the granite could be removed without cracking and advised against doing the job. We pursued other options but they were too expensive for me to do. Another contractor **** came out and agreed it was too risky. When I talked with ****, he had no idea what the project was about. I had to send him pictures of the kitchen and explain what the plan was. He was given no information from anyone. So, since they were not able to do the original job, I wanted to cancel and get my money back.From this point on - I have texted, called, sent emails to get my deposit back and absolutely no one can help me. They promised by December 15th a refund would be sent to me nothing. I called the office again to see where the refund was and the mailbox was full.DO NOT USE THIS COMPANY. They are unprofessional, and do not care about the customer. The staff does not follow-up (except when they need your money), always late if they even show up and the owners never return calls.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          8028 E Rt 69 Ste 101

          Prescott Valley, AZ 86314

          Visit Website
          (928) 830-3810

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.