Reviews

We had a Bachlorette Party booked at Talking Stick for an entire weekend, including room reservations, dinner reservations and a pool cabana rental. We spent a good deal of time talking to the Concierge and the Meeting Planner ******* about building this event around the day at the pool. As such, we specifically booked a weekend where there were no 'special events' that would prohibit us or limit us from using the pool all day for our party. We spent thousands of dollars, paid in advance, to secure this weekend.Out of the blue and 1 month before the planned event, we get an email stating our event was cancelled and they were issuing a refund. Why? Because they booked a special event where they could charge much more money for the pool cabanas, etc. and therefore, bumped us. It became clear this was a money grab.This was my first and last time I will ever book an event, and such a special one at that, with this resort. They cannot be trusted to honor their bookings. I am also a local resident that enjoys frequenting local casinos. I will not spend my money in their casino/resort again and I will tell anyone who will listen, not to spend money with them.We scrambled and rebooked our entire event at Gila River ************************************************** They were very accommodating and it ended up costing less than Talking Stick anyway. So, I guess we have Talking Stick to thank for the referral to Gila River Resorts. Talking Stick should be ashamed of such horrible customer service. :(

BBB Personnel,Good morning! I reached out initially by email to ******************** on 6/29 to discuss the complaint she filed with your agency, and included my direct line for her to call me to discuss an offer we made to her to provide some compensation for the cancellation of her planned event.. She called my office that same afternoon and we had a long and pleasant conversation. I did explain to her the reasoning behind the decision to cancel and refund her cabana and 4 others for the booked date, as Entertainment contracted an act for a pool party for that evening, which would have limited the time and experience for her group to be at the pool. We offered to provide a complimentary cabana and tickets for herself and 9 other attendees to the Pool Party (Release After Dark) to a date of her choosing.While ******************** appreciate the personal contact and the offer, she advised me that she and her group of friends would not feel comfortable in a large pool party with a DJ and that corresponding atmosphere. I subsequently suggested that, as she now had both my email address and my direct phone line, she would be welcome to contact me to book a complimentary cabana for herself and some friends at a future date of her choice WITHOUT a Pool Party. She found this offer to be much more acceptable, and I will wait to hear back form her in the near future. I will also alert my upper management that we now consider this issue to be resolved.Best regards,************************* Hotel Director