Complaints

• Initial Complaint

  01/10/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, I recently discovered that a recurring charge on my bank statement that was not legitimate. The description was "bankcard deposit" when I called my bank,***** fargo to dispute they said the charge was that was my ability to accept credit cards. I thought it was coming from my current merchant services but it wasn't. Then upon investigation it was coming from an old merchant account that was cancelled in March 2016. The company was called Pivotal Payments and when I tried to call the phone lines don't work. See attachment if you call none of their contacts worked. I googled and found that pivotal payments was bought out by a company called Nuvei and I was never contacted about this. So, I contacted them to see about the charges and have been requesting a refund. I have not used this gateway or merchant account since 2016. It should have been cancelled when they were pivotal payments and I still have been getting charges all these years. I didn't know the charged were from the company "Nuvei "as there was no name in the charge, no invoices, no email from them (which I used to receive regularly when the account was active). The customer service at ********************** confirmed that they have not sent me any emails or invoices and also did not notify that they were taking over the company Pivotal Payments, so all this time I have had no way to contact them.I am requesting that I get a least a few years refund as the account was cancelled and they have no signed contract from me on record. They did just email me a copy of the terms but said they had no copy of a signed contract from me, so they really should have charged if they have no agreement on file. Let me know if you have further questions and I can provide any further ******************, *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩