Complaints

• Initial Complaint

  01/25/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the necklace 12/29/24. My neck has a rash after trying the necklace on for the first time on my birthday *******, the hole for the clasp to hook the necklace onto is almost non existent, and the necklace gold color looks low quality and more brassy than gold. I have attempted to call the number which is not in working order due to Myka not having a direct customer service email. I am not happy with this purchase and want a full refund.

  Business response

  01/26/2025

  Hi ********,

  Thank you for your feedback. 

  We are really sorry to read about the issue with the necklace, and for the inconvenience this had caused to you. 

  We are a 100% online company and we don't take phone calls, but we have a customer's support via email, and we sent you already a message to see the issue, and help you further. 

  Best regards,

  MYKA **************** Team 

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered some jewelry and after it arrived it was not correct order. I tried to send it back for the exchange as the company so nicely states, but they only send automated responses back, and no way to get an address to return item for the exchange. Sent at least a dozen emails begging for a human being to contact me with a return address. I am frustrated by such poor professional company. ******** customer service.

  Business response

  01/11/2025

  Hi *****,

  Thank you for your feedback. 

  We are sorry if it was not clear that the jewelry you ordered from us is a necklace, and the rings are interlocked. 

  We have now sent you a return label, so you can ship it back to us, and one of our colleagues reached out to you for the next steps, whether it is an exchange, or a store credit. 

  Kind regards,

  MYKA **************** Team 

• Initial Complaint

  01/07/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I places an order early dec for guaranteed delivery on (or before) Dec 24th. Ive reached out multiple times for a update on status (only through email as they have no contact number).....I continue to get automated responses and have clarity on when or if my order will be delivered. I've now asked for a refund and have no confidence that i will receive, as they continue to respond only with automated responses on email

  Business response

  01/10/2025

  Hi *******, 

  We are truly sorry for the delay and the inconvenience caused.

  Upon review, we noticed that the address provided initially was incorrect. However, we have now shipped the order to the correct address and have sent you a private email with the tracking number. The order should arrive at the beginning of next week.

  Thank you for your patience and understanding.

  Best regards, 

  MYKA Customer Service Team 

  
  
  

• Initial Complaint

  01/07/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of transaction: end of November. The product arrived on December 10th/2024. I bought a "***** Bangle Bracelet with a Leaf charm." After 1 week, the leaf charm fell off. After 2 weeks the left side of the bangle bracelet got loose. " I contacted customer service 3 times via Chat and never got a response. I went to their website. They required me to send them a picture of the bangle bracelet. I have been buying jewelry for 30 years, and no company in the *** has asked me to send them a picture of a defective product. Do they doubt my complaint about their product? I think this is a delay tactic from this company. I want a refund of $225.49. I sent the defective product to MYKA DEsigns in ******. MYKA Designs contacted me to inform me they were not MYKA. How can I get a refund? ************************** is not a serious company. They overprice their products, and then they want a picture of the product to delay refunding you.

  Business response

  01/10/2025

  Hi ****,

  Thank you for your reply. 

  We are truly sorry for the issues you've experienced with your bangle bracelet, and we would be happy to help resolve this for you.

  However, the address you sent the item to is not associated with us, and our company is not affiliated with Myka ************ To proceed, we would need a picture of the defective item, and it must be sent back to us.

  We've also sent a private email to suggest you to contact the company where you returned the item, asking them to retrieve it and send it back to you. Once you receive it, we will provide the correct return label and assist you further with the return. 

  Thank you for your patience and understanding.

  Best regards,

  MYKA Customer Service Team 

• Initial Complaint

  12/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a bracelet from MYKA, was supposed to be delivered 12/11/24. I still have not received the item. I tried to contact some but keep getting messages to wait 3 days for delivery update. I waited more than 3 days and I keep getting the same message to wait. I asked for my money back because they did not hold up to their obligation of my item being delivered. I ordered this item on 11/24/24 and still nothing has changed with my tracking or any information about my item I purchased

  Business response

  12/21/2024

  Hi *****,
  
  We sincerely apologize for the delay in your order.

  We understand your frustration, and we can confirm that the tracking has not been updated for a while. While we are hopeful that the item may still arrive, we will declare it as lost and offer a solution.

  Unfortunately, the bracelet you ordered is currently out of stock, but we can offer you a different item with express shipping. If you no longer wish to proceed, we can provide store credit or issue a full refund. Please let us know how you'd like to move forward, and we will take care of it for you - we sent a private email regarding this as well. 

  Kind regards,
  MYKA Customer Support
  
  
  
  

  
  

  Customer response

  12/21/2024

  
  Better Business Bureau:

  I would like to receive my full refund-from MYKA, thank you.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   

  
  

• Initial Complaint

  12/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for 2 necklaces for $204.03I never received an email, yet the money was taken out of my bank account.

  Business response

  12/20/2024

  Hi Umari,

  Thank you for your feedback. 

  We are sorry that you have not received the confirmation email, we resent it now to your email address, and we also send you the details of your order in a private email. 

  Thank you for your purchase and please let us know via email if we can help you further with anything else. 

  Best regards,

  MYKA **************** Team 

• Initial Complaint

  12/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date transaction Dec 2 Item arrived damaged Been trying to return for store credit Sent pics of damage requested Ask for return instructions And ask for store credit No response at all Just bunch surveys they send me I think Ive been scammed

  Business response

  12/19/2024

  Hi *******,

  Thank you for your feedback. 

  We are really sorry if there was a misunderstanding. We have checked your order, and the necklace was made correctly. However, we understood that you wish to send it back to us, and we offered the store credit for the price of it - but until now, we have not received your reply regarding this. 

  One of our colleagues has already reached out to you, and requested the return label for you. 

  Thank you for your patience. 

  Best regards,

  MYKA Customer ServiceTeam

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I changed celll phone service from ******* to ******* the beginning of July 2024. ******* promised to pay off my existing 2 cells phones with ******* if I would switch my service to them. So I switched my service and they have not paid off my existing payments on my cell phones form *******. I contacted ******* several times about this issue. At first they kept telling me I would receive a prepaid credit card in the mail for the switch, then they told me it would be a couple of weeks until I received it. Then they told me I was past the time aloud for this arrangement. I contacted them on 08.10.2024, 08.17.2024, 09/2024 and ***** 2024, 10.19.2024 every time they would say give it two more weeks and never would they pay off the existing cell phones like they stated they would. Now I changed to cricket and Tmobile has locked the phone that was free to me when I switch to them and now they want me to pay for that phone. I would like Tmobile to pay off the two existing lines with ******* as they have promised to do and I would also like them to credit my bill with Tmobile for the phone that was free to me when I switched.

  Business response

  11/09/2024

  Hi,

  Thank you for your feedback. 

  We are sorry to read about the issue, but we are afraid that you are in touch with the wrong company. You wrote the complaint about MYKA - a personalized jewelry company. We don't have any connection with Tmobile or Verizon.

  Please contact the correct company, we are sure they will provide you a solution for the issues you have. 

  Kind regards,

  MYKA **************** Team 

• Initial Complaint

  09/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed my order for one necklace today two hours ago (9-14-24) and I got charged twice for one order each 190$ now Im wondering are these people real or just trying to scam I sent them two emails and now if I dont hear back Im going to just dispute the charges that were made on my card but If you guys are real I do want the ONE necklace I ordered and paid for

  Business response

  09/15/2024

  Hi *******,

  Thank you for your feedback. 

  We are really sorry for the issue regarding the payments on our site. We have already contacted you via email to see what went wrong with the payments, since we only received one payment from you. 

  Once we received your reply, we will be able to check it further for you, and resolve the issue. 

  Kind regards,

   

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband purchased a bracelet for me from Myka understanding they have a good return and refund policy. The bracelet was personalized to say "MOM" - which is what the bracelet is pictured as having on the website. I do not believe this is a personalized piece. I would like to return the item for a full refund. Myka representatives have been responsive and said that the item can only be eligible for in store credit. I do not want anything from this business. With the generous return policy, it should have been made more obvious during check out that something that is personalized cannot be returned for a refund.

  Business response

  07/28/2024

  Hi ******,
  
  Thank you for your feedback. 
  
  We are sorry if it was not clearly stated for your husband, but just because there is a picture of the bracelet, exactly with the letters your husband chose, it doesn't mean that the item is not personalized. He had to choose the letters one by one one the website, and we made the bracelet with the letters he decided to have on the item. It means, the item was custom made. 

  As we have already offered you, we can exchange the bracelet, or we can offer you a store credit for the price of it - due to our policy, which is available on our website. 

  We sent you another private email regarding this. 

  Kind regards,

  MYKA **************** Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩