Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had signed up for what was supposed to be a free service. They continue to bill my credit card $75/month. When I try to log in to cancel it, it won't allow me to and claims none of my emails are registered. This appears to be some sort of a scam. I am contesting it with my credit card company but the bills keep coming and there is no phone number or way to get a hold of them since they don't recognize any of my emails.

  Business response

  01/08/2025

  Hi ******* ********,

  Thank you for your membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (30) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last charge as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

  
  

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been getting billed for Barefoot Student somehow and have never even used the site. I have no idea how they have my CC information and believe based on the amount of complaints that this company has some sort of backend programming and is scamming people

  Business response

  01/04/2025

  Hi ******,

  We're sorry to hear about the unauthorized charges you've encountered. Based on your description, it seems likely that your credit card information may have been compromised through a third party and is being used without your consent. This can happen through various sources, and while we take fraud concerns seriously, the issue is not related to any fault in our system or backend programming. We strongly recommend that you contact your bank or credit card issuer immediately to report the unauthorized transactions. They can assist in blocking any further charges and help you with the process of disputing the transactions. Additionally, you may want to consider updating your credit card details and monitoring your account for any further suspicious activity. If there's anything else we can do to assist or clarify any concerns, please feel free to reach out.

  Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had signed up for what was supposed to be a free service. They continue to bill my credit card $75/month. When I try to log in to cancel it, it won't allow me to and claims none of my emails are registered. This appears to be some sort of a scam. I am contesting it with my credit card company but the bills keep coming and there is no phone number or way to get a hold of them since they don't recognize any of my emails.

  Business response

  11/04/2024

  Hi ****,

  Thank you for your membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (30) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last charge as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We started a subscription and were told that we have an "Employer Account" that was supposed to be free (see attachment). We never agreed to an upgrade, yet they have been charging us for months for the upgrade ($75.00 a month). We have been trying to cancel the subscription through their website and have not had any response. We need them to cancel the service.

  Business response

  07/17/2024

  Hi *********************,

  Thank you for your membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (30) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last charge as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  Here is a link to our Terms of Use for future reference - *****************************************************
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

  Customer response

  07/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  07/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled my account back in October 2023 and my accountant and I were going over my finances and BAREFOOT refunded me for the October payment and then started billing me all these 9 MONTHS STILL!!! They owe me $675 and they better stop charging me because if I have to change my bank information I will *** them!!

  Business response

  07/15/2024

  Hi *****************************,
  
  
  We would be glad to assist you with this matter! Upon reviewing our records, we noticed that you created two employer accounts using different names and email addresses:
  
  Receipt
  
  Thank you for using Barefoot Student!
  
  Full Name: High *************** LLC
  Email Address: *******************************
  Address: *******************************
  Date: March 24, 2023
  Profile ID: I-429UL7DKCCAG
  Item: Premium Membership
  Total price = $75
  
  Receipt
  
  Thank you for using Barefoot Student!
  
  Full Name: ***********************************
  Email Address: **********************************
  Address: *******************************
  Date: January 13, 2023
  Profile ID: **************
  Item: Premium Membership
  Total price = $75
  
  You canceled the account under ******************************* in October 2023, but the other account remained active. Your account under ********************************** has been canceled.
  
  Except as specified below, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods. Refunds for renewal charges may be considered if your account meets the following criteria:
  - Your account has not been used since the most recent renewal charge, AND
  - Your refund request is made within thirty (30) days of the most recent charge.
  
  Charges older than thirty (30) days are not eligible for a refund under any circumstances, regardless of membership length.
  
  While refunds are generally not offered as per our Terms of Use, we have processed a refund for your last charge as a courtesy, since you meet the criteria outlined above. Your card will no longer be billed.
  
  I hope this clarifies the situation, and we sincerely appreciate your membership with BarefootStudent.com. If you have any further questions or concerns, please feel free to reach out to us.
  
  Thank you for your business - Have a great day!
  
  
  
  
  Barefoot Student
  
  barefootstudent.com
  
  
  #1 job site for college students & grads.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We canceled our account with **********************, effective 2/18/24 (see attached confirmation). However, our credit card continues to be charged $75.00 per month (charges on 3/4/24, 4/4/24, 5/6/24, and 6/4/24), totaling $300 in charges after cancellation of our account.

  Business response

  06/29/2024

  Hi *************************,
  
  We would be glad to help you with this!  Your membership has been canceled and your payments refunded.  We also refunded you an additional payment as a courtesy.  Please allow 3-5 business days for processing.
  
  We appreciate your business - Have a great day!
  
  
  Barefoot Student
  barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was notified by my cash card account that someone from this "business" tried to charge $75 to my card. Thankfully my card was locked & the charge did not go thru, but I have NEVER been to this company's website, I had no idea who or what they did until I looked them up on here. Just letting people know to BEWARE of this scam.

  Business response

  05/22/2024

  Hi ***************,

  We are very sorry to hear about the unauthorized attempt to charge your card and the distress it has caused you. At Barefoot Student, we take matters of security and fraud prevention very seriously. We assure you that we are committed to providing a safe and secure platform for all our users.

  We can confirm that the attempt to use your card was not initiated by our company. It appears that your card information was compromised elsewhere and an attempt was made to post a fake job post on our site. We deeply regret any inconvenience this may have caused you.

  To help resolve this issue, we recommend the following steps:

  Contact Your Bank: Report the unauthorized charge attempt to your bank or card issuer. They can provide additional security measures and investigate the source of the breach.

  Monitor Your Accounts: Keep a close eye on your bank statements and report any further suspicious activity immediately.

  Update Security Measures: Consider updating your online passwords and ensuring your devices are secure to prevent future incidents.

  We are constantly working to enhance our security systems and prevent fraudulent activities of any kind. If you have any further information about this incident that you believe might help our investigation, please do not hesitate to contact us directly.

  Best regards,
  
  
  Barefoot Student
  barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep receiving notifications that my account on barefoot.com has been compromised. I never signed up for an account. When I went to the site and entered my email it let me change password. I did that so that I could delete the account. The site has zero ability to manage, delete or close the account. I didn't open this account and I didn't authorize this account to be opened in my name and email address. I find it unacceptable that the site doesn't allow access to managing the account, deleting the account nor providing any contact information about the website or customer service. As a ********** resident I have the right to request that this website delete my account and all of my personal information. I believe that this website should be required to provide contact information to customer service or to have an option to delete the account. I would like this account and all of my information to be deleted permanently and immediately and I would like notification that this has been completed. Also, as a ********** resident I have the right to request that this website nor any of its entities sell or share any of my personal information.I hope that the BBB can help with this request and will also shut down this website because it's scam and is non-functioning. I would like my complaint to remain anonymous to protect my privacy. Thank you

  Business response

  04/12/2024

  Hi *************************,
  
  We would be glad to help you with this!  Your account and associated data has been deleted.  
  
  Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com

  
  #1 job site for college students & grads.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I hope this message finds you well. I am writing to bring to your attention a concerning issue we have been facing with a merchant named Barefoot Student. Our organization enrolled with their service and took the necessary steps to cancel our subscription over two years ago, in October 2022. However, to our dismay, we have continued to be charged a monthly fee of $75, totaling a staggering $1200.00.As a non-profit dedicated to supporting girls of color in underserved communities, we find this situation deeply distressing and, quite frankly, despicable. The financial impact of these unauthorized charges on our small business, which operates on limited resources, is significant. We have attempted to contact Barefoot Student multiple times, but unfortunately, no one answers their phones, leaving us frustrated and without a resolution.Our initial decision to cancel the subscription was driven by the fact that none of the three candidates provided by Barefoot Student were qualified for our needs. It is disheartening that we are left grappling with unwarranted financial burdens.Upon investigating further, it has come to our attention that many other businesses are experiencing similar issues with Barefoot Student, with unauthorized charges being withdrawn from their accounts. This pattern is not only alarming but also points to a systemic problem that requires urgent attention.We implore Barefoot Student to refund the total amount of $1200.00 promptly. Our non-profit organization simply cannot absorb these charges, and the funds are crucial for our mission to support girls of color in underserved communities.Thank you for your prompt attention to this matter, and we trust that the Better Business Bureau will play a crucial role in rectifying this situation.

  Business response

  02/07/2024

  Hi *****,

  Thank you for your membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (30) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last charge as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  Here is a link to our Terms of Use for future reference - *****************************************************
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We posted a job with Barefoot Student about two years ago. Since then, we have tried to contact Barefoot because we keep getting billed ($75 per month for 2 years) We would like immediate reimbursement and an end to any future contact with the company. It is incredibly frustrating that we can not get in touch with anyone, there is no number listed on the website.

  Business response

  01/26/2024

  Hi ******,

  Thank you for your membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (30) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last charge as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  Here is a link to our Terms of Use for future reference - *****************************************************
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!

  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩