Reviews

I took my mother's truck in for an oil and coolant leak. They charged us $2600. I payed over the phone and picked the truck up on Saturday morning. It was still leaking oil and I wanted a refund but he refused and would only fix the truck so we brought the truck back in. They called me later and said the truck was ready but that it would be $500 more which was never agreed upon and held the vehicle hostage . I had to get the police to get my mom's truck back. Now about 2 weeks later there is a mysterious charge that was manually entered from area diesel service in ******** for $2500(Williams Brothers is the only place I paid over the phone and could have had my card number) The secretary was extremely rude saying things like "listen here sugartits"

******************* brought the vehicle back stating that it was still leaking oil, at this point he was VERY RUDE to several staff members ******* and using profanity and demanding a refund. The vehicle was left and the work that was done previously was inspected for leaks. All work that was previously done on vehicle looked good with no leaks however there was an a additional leak found and it was repaired at no cost to the customer. When the vehicle was ready for pick up ******************* was contacted and was told what was done and that it was a total of $500.00 in repairs that would be covered at no cost to him, however he was scremaing so loud on the phone he did not hear the latter part. instead he chose to respond with more scremaing and more profanity calling our office staff profane names, in Mrs ********* other compaints that have been filed with ******* the names that were supposedly called to her husband change..... in this complaint, it is said out staff uses the term "sugar t***", in the other complaint it is said the staff member addressed her husband as ******* or sweet cheeks i do beleive, the inconsistencies are hard to keep track of, my apologies. When ******************* came to pick up the vehicle, she aplogized for her sons actions, stating what he said was wrong and she was VERY VERY sorry for his words and his temper. The vehicle was never "held hostage", quite the oppisite actually the vehicle was parked in the front lot with the keys inside the vehicle. Law Enforcement never came to or contacted our business in any way, so we are confused as to where law enforcement was involved.... As for the additional charge to the card from a business in a different state..... we would have no knowledge or responsibilbity for that, they would need to contact the company that did the charge a sthis has nothing to do with our business or the work that was done to the vehicle, we are confused why it was added *** the complaint in the first place. In the end ******************** received $500.00 worth of free repairs to her vehicle.

The receptionist is a real piece of work. She didn't do her job. Blamed me. Blamed the machine shop, and flat out lied to me on numerous occasions. I took my pickup in because the heater wasn't working. I knew the heater core was plugged and asked for a quote on a new heater core, and also asked them to figure out what was wrong with it to cause the problems. I got my pickup back, then two weeks later, after a trip to ******, the heater still wasn't working. I called Williams Brothers to ask "WTH?" and the receptionist blamed me. She got very rude with me and said I only asked to have the heater core replaced...which was a lie. I took it in the second time. My mistake. I was told it now had problems with the heads and they needed machined. I was quote $2800 out the door, give or take a $100-$200. I asked specifically if that included the work at the machine shop and the receptionist said yes. Another lie.At exactly three weeks, I called to check on progress and was told it was being worked on. Another lie. I asked when it would be done and then was told the heads were at the machine shop...more lies...and they had no control over when the machine shop would work on them. By this time, I didn't believe a word this rude, arrogant person was saying.I called the machine shop...twice. The parts were not delivered to them until afternoon that same day, and the machine shop said they would have them finished and back to Williams Brothers by the morning. Williams Brothers called me shortly after noon the following day to tell me the truck was done, so it took the machine shop less than 6 hours to do the work after they finally received the heads. In total, Williams Brothers had my pickup for a month. When I got the bill, it was $850 over the "out the door" price I was quoted. The receptionist said her $2800 quote didn't include the machine shop....another lie. How can a someone get away with treating customers like this and still have a job?

When ************* originally called into the shop, she asked for a quote to replace a heater core in her vehicle (she had stated that the dealership said this is what was wrong but could not get to it in a timely manner) she was given a quote to replace the heater core over the phone and she made an appt to bring in the vehicle. When we inspected the vehicle, we found that the heater core was plugged and informed her that we could attempt to blow out the heater core instead of replacing it out the gate. She agreed. We were able to clear most of the blockage out of the heater core but not all of it and informed ************* that she was going to need the heater core replaced. She agreed to the repair. The repair was completed, and she picked up her vehicle.( Once the heater core was replaced the vehicle ran fine through several test drives, so there was no need for us to recommend further diag on our end) Several weeks later ************* contacted the shop again and stated that her truck was still having issues (heater not getting hot), the vehicle was test drove and once reached operating temp the heater would get hot. We inspected the vehicle for any coolant leaks and found that coolant was leaking from the reservoir vent. We recommended to ************* that the coolant reservoir, thermostat and gasket be replaced, and the system retested for any further issues, During this conversation with ************* we advised her of possible head gasket issues if the problem persists after the above-mentioned repairs she said OK. Repairs were done and it was found that the head gaskets were needing to be replaced. ************* was given the estimate of approx. $3,500.00 for the repairs, this INCLUDED a guestimate on the the machine shop charges (which were told to her were just estimate due to the fact we do not know the charge for the maching of and the inspection of the heads until they are finished and picked up, as a safe bet we estimate for a figure of $550.00 to start with) When she asked a time frame she was informed that it would take a while to get the vehicle into a bay where the head could be removed then once they go to the machine shop we would have to wait on them to get it done. Approx 2-3 weeks later ************* called to check progress and was told that her head was removed and were taken to the machine shop she asked when it would be done and she was informed that we do not have a time frame on that, we were waiting for the machine shop to get it done. ************* took it upon herself to contact the machine shop and ask the status of the cylinder head that was brought to them by our shop, she was informed it was finished and called our shop VERY upset asking why I didnt inform her on the previous phone call that the head was finished, I let her know that we were not called and informed it was done. I called over to the machine shop and asked about the head and was told it was the cylinder head that was ready for pick up was for a ***** not her Ram truck. I asked about the status of her cylinder head while on the phone and was told it was in que with no ETA. I called ************* back and let her know the update and she said thats not what she was told I informed her that she was told wrong and gave her the correct update. A few days later we were called by the machine shop and told her cylinder head was ready for pick up AFTER ************ called once again asking them the status. She was told that we dropped the head off THAT MORNING, which is incorrect, there is no way that the work needed on *************** cylinder head could have been done in a couple hours, when I called the machine shop to verify this I was told that they have no idea who told her that information but it was wrong. ( we dropped several heads off at the machine shop, they do not ask customer names and do not know which one is which so when ************* was told updates on her head she accidentally was given updates on the wrong cylinder head, which is understandable since they receive many parts from different shops and do not ask customer names when the parts are dropped off and are not generally contacted by shop customers for updates.) *************** head was received back and the vehicle was reassembled and ************ was contacted for pick up. ************* is upset her vehicle took 3 weeks to repair which is understandable but a cylinder head job is not something that can be done overnight, it takes time and patience when waiting on another shops to preform needed work with a busy schedule. ************* was not over charged, was kept up to date on all pricing even as it changed and was not lied to on our end, she was simply given the wrong information from the machine shop. Wrong information given by another shop does not make employees of our shop liars. In Closing, Williams **** did our best to hold *************** vehicle on a priority level, however it is hard to do that at times with working with other shops busy schedules, we do understand this makes it difficult for customers as well and we try to accommodate as much as we can, however with recent supply chain availability issues it does present issues at times. We do value all of our customers and strive for the upmost in customer satisfaction, and we do not take it lightly when we fall short, when that happens we do everything in our power to correct the matter promptly and effectively. We do also understand that customers do not know all the going on that happens in the shop environment and we try to keep them informed on every level, in this instance we did fall short as a result of circumstances, For that we do apologize.