Complaints

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took in 2 suit pants. I went to go pick them up. They were all in normal dry cleaning bags, with no way or I thought of reason to inspect them. Later on when I was home I decided to wear my black suit pants. I was putting my shoes on and noticed 2 big holes about 1 inch each on the left leg of the suit pants around. The thigh area, I thought that's odd. I also noticed my button by the front zipper was missing, and there was no thread or marking showing a button was once there, which it obviously was before I had it dry cleaned. I was curious if my other blue pant suits were ok, they had a huge hole atleast 3 inches big in the crotch area. I decided to bring them back to Flora's Dry Cleaning, since before I brought these suits pants to be dry cleaned, they were perfectly fine, since I bought them new at Dillard's recently within the last 2 years, and take very good care of my suits. I took them back to Flora's Dry Cleaning. I said these are $900 suits from Dillard's I recently bought, they were in perfect condition when I brought them in, now have 2 holes and a missing button in the black suit pants, and a huge hole in the blue suit pants. I figured the suits cost $900, I figured the suit coat was $450, and the pants $450. The person working there put the owner I believe Flora on the phone asking me about my situation, So the next day, Flora I believe the business owner calls me, she actually told me it happened after I got them dry cleaned. That somehow while in the dry cleaning bags they Flora's Dry Flora or the owner said I was must touched something or did something to create these holes, that when they left Flora's Dry Cleaning, they were in perfect condition. I got the multiple holes in my suits after I picked them up. The suit pants were handed to me in dry cleaning bags, I kept them in the dry cleaning bags until I decided to wear them, then noticed the 3 big holes, 2 in one suit pant, and 1 huge in one in another.

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