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          Business Profile

          Estate Auctions

          Bradfords Auction Gallery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Estate Auctions.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/07/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            23rd November 2022. PAID $1,300.00AUD for items purchased from Bradfords Auction Gallery online auction held on the 18th November. Received no contact from their "preferred shipper" - ********************, for 2 wks, Contacted Bradfords.They prompted Westside to send me a quote.Quote was nearly $200.00AUD !! for shipping to ***- Items TOTAL Weight - ****** lb !!! Requested Bradfords ask Westside to check quote calculations - Came back the same. Advised Bradfords that I would like to exercise my right to arrange my own shipping,Particularly since I had found out that Westside had DOUBLED the TRUE insurance amount in my quote. Stating that this was unethical and on principle I would not use ********************.15th NOVEMBER Bradfords replied with contact details of local *** store and stated they would be happy to drop items at *** store for me, it is only "up the road" and BRADFORDS STILL HAD MY ITEMS IN THEIR POSESSION. ( I have an email from "*********** " at Bradfords showing arrangements we had made) He made no aknowledgement regarding the mention of westside doubling the insurance amount.16TH NOVEMBER - I organised quote from *** store - and Emailed "*********** " same... AND HAVE NEVER RECEIVED A REPLY TO ANY OF MY EMAILS SINCE FROM EITHER THE ORIGINAL EMAIL OR THE "OWNERS " EMAIL ( who I contacted on the 30TH DECEMBER requesting he please look into what was going on) WESTSIDE MAIL CENTRE have sent me 2 x requests for payment of original invoice in the last few days. I have responded that Bradfords still have my items, but I have been unable to get a response from them. WESTSIDE have replied that they have my items and I need to pay !! I asked them x 2 on what date My items got there ?? As I was dealing with *** store now UNDER BRADFORDS advice.********'s OWNER ******************* has emailed me that they picked up my items between 21st November and 5TH of December..AND my Items NOW WEIGH 1.8 lbs !! Justifying their ridiculous quote with multiple lies.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15210 N 99th Ave

          Sun City, AZ 85351-1960

          Visit Website
          (602) 581-7748

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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