Complaints

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/18/23 I paid $875 to **** for parts and labor to repair my Miele dryer. He said parts were ordered but no received due 11/26/23. No response and no repairs . I will seek legal action if this is not resolved promptly. I have all evidence of payment necessary Paid by check #**** ***** *********** 2 Techs appliance Repair, ******** ** Sent from ********************************* ******************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/1/2023 my mother contacted 2 Techs to come give up a quote for for my Kenmore washer machine that would not drain. Was quoted 600 dollars in total for the whole repair. 100 dollars for coming out and 500 for parts and repairs. It was been a week and we keep getting told the same story parts have not been delivered yet. Had to contact them again for an update and was told they did receive some parts but not all. Then and week went by and was told that the last part was in backorder status. Now our calls and text messages that not being returned. It is messed up for people to be still just scamming people out of their money. I am a single mother of two barely surviving here and for someone to just take my hard-earned money is curled. I know most likely I will not be seeing my money back and getting my washer fixed anytime soon. But I am desperate and will try anything. So I thought about filing a complaint. PLEASE BE AWARE OF THIS COMPANY.

  Business response

  10/24/2023

  It is true that we were called out to diagnose this washer on 9-1-23. Also this washer has a warranty. It took from the initial estimate until Friday 9-22-23 at 6:05 p.m. before payment was recieved and the parts were ordered. The purchase went through by monday 9-25-23  in the system. When she committed to this repair it was made clear and in writing that there is not a refund for this order after it is placed. Unfortunately some parts may be listed online for factory ordering that the time frame can change for what ever reason when manufacture stock ends up not matching up with the warehouse stock. This is out of our control. Also part of the reason when we make these factory special orders that the site clearly states there is no refund on any electrical parts. The online delivery date has now changed 3x and the part (electronic control main board) is now expected for delivery on 12/25/23 there is no tracking available. Yesterday we emailed for a information supplement on this order. We have given 10 responses on text with this customer and 4 telephone calls. Regular contact is a huge priority. Warranty calls can sometimes be an unfortunate example of a slow process and we apologize for any inconvenience of waiting for the process of fulfillment. We have not dropped the ball in any way in this matter and will be scheduling to complete this repair as soon as possible. Also any updates we receive will be posted to the customer right away as we have been. Thank you!

  Customer response

  10/24/2023

  At this point, we would just like a refund of the 500 for labor that was never performed. We have received a text from the business now stating that the part for our washer has been pushed back to 12/25/23. This is beyond unprofessional for a business to only communicate through text. I can find another company to company to come to fix my washer way before the 25th of December. So I am rejecting this response and requesting a refund. Thank you 

  Business response

  11/07/2023

  Good morning. We, as stated in our last comment, were waiting on a response from the factory to further respond to this complaint. The response that we have received is that our order is cancelled and that the main electronic control board that was ordered is no longer available from the factory. Therefore the macine is not repairable. The factory is going to therefore credit us back for the purchase. This is in process now. They do not give us a refund still, but we will worry about that. This actually quallifies her to revisit her warranty company and let them know that the machine is un repairable. We intend to honor the request for settlement she has requested minus some small processing fee for refund in 30 days or less. This is a no refund *******. Due to the circumstances we will honor a refund and apologize for the delay for it was out of our control. These parts were listed available at the time of estimate. And also at the time of order over a week later when this invoice was paid. She had to wait over a month now and we will do our best to get her a ************ in the mail. Thank you for your consideration.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  paid 450 dollars for service for my washing machine.I was told the parts would arrive in **** business days. It has been 25 days and I called and was told that I wasn't forgotten. Called back with no return call and left a voicemail. my check was cashed immediately the following day after payment and I believe this is a scam. **** came the next day after my initial call and I have not received service and still have my broken washing machine. I wasn't comfortable giving him a payment in full before any service was done but I would have been charged for the service call so I trusted him.

  Business response

  10/12/2023

  The parts in this case were back order. The **** business day estimate was exceeded by the manufacturer and is not in our control. What we were able to do for ***** is locate an alternative ********** and reduce the wait time for her. We have her on schedule for tomorrow to be completed. This delay of parts deliveries or stocking supply delays and production delays is part of the process. With the high volume of service we provide delays do occur. We do our best to keep the customer informed when these delays arise. We had left messages and reached out to ***** several times. Once we were able to contact ***** for approval we ordered the alternative part at no extra cost to her. We hope she will be happy with the result. And apologize for the inconvenience the process may have caused her. 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We got the service , we notice after he said that finish the job the timer was not working so we called him and per the folio receipt he gave us #****** we ask him to complete the service warranty and the 90 days manufacturer warranty on the parts he replaced( Timer and Star switch). He then said he does not want to do it.hopefully you can help resolve the issue.

  Business response

  08/07/2023

  This customer is complete and off our books. Manufacturer warranty does not cover parts tampererd and shorted out by the customer. We will not lie to the manufacturer to cover the customers mistake. This customer also showed irratic and abusive behavior when confronted with the truth. We ar not liable to send our techs into unsafe situations. This customoers claim to act agressive due to asbergers disease cannot be the conclusion. We fulfilled our agreement in a timely fashion and are not intrested in offering continued service. 

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 7th I was provided a quote for repair on my washing machine and dish washer. I paid the quote and was told the repairs would take 3-5 business days. Over the course of the last month, they ended up picking up my appliances due to an alleged medical issue with the owner, who was only able to work at his shop. On May 1st I asked how the repairs were coming along and when they would be returned. They indicated they should be back together the next day and he would reschedule a deliver and install with ******. On May 3rd I followed up as I had not received any communication. I was informed they shop was shut down by the city due to a sewer break and they would be wrapped up that day. On Friday May 5th I followed up again and did not receive a response. Monday May 8th, I followed up again and let him know I need the appliances returned ASAP. He responded with ASAP right now is Friday at 9:00am. During this texting communication he informed me that I had a leaky valve. I asked why they did not bring it to my attention two weeks ago and his response was they are not plumbers that I need to ask a plumber. At this time, they are now indicating that the soonest they will be able to return my appliances is May 18th or May 19th. I stated I needed his business address and the location of my appliances, and he responded, "no you don't". He stated that he was going to now drop the appliances off in the driveway redacting the installation of the appliances. I would like to have access to my appliances to pick them up since they are no longer going to deliver my appliances tomorrow. Please help me get my appliances returned to me, hopefully they will be in good condition and working order.

  Business response

  05/22/2023

  It is the unfortunate truth that there were some delays with this job. The repairs were complete and the machines reinstalled. There was some communication difficulties with this customer around getting her to commit to dates for scheduling. Thank you for your patience. Don't forget service repair is not a perfect institution and if you have any issues that you have 2 free warranty calls. And lastly yes we are an appliance repair company and are not responsible for leaks that are existing in customer's home plumbing. ****** does not work for 2techsllc he was contracted for pick-up and delivery services. After your machines were picked up that is when you noticed the leak in your homes plumbing. Yet the evidence in the pictures you sent shows your plumbing has been leaking for some time. We urge you to get it looked at for sanitary purposes. 

  Customer response

  11/21/2023

  I would like to reopen the complaint.
  
  I am rejecting the business response for multiple reasons.
  
  In good faith I paid 2 Techs, LLC for the repair of my stove, dishwasher, and washing machine.
  
  The water referenced and shown in the pictures provided did not occur for a leak as indicated. The washing machine had water in the base of the interior, when removed the water ran all over the floor as it was moved through the home. Upon ******* departure, I took a picture of the water that was left behind.
  
  Upon the return of the washing machine and dishwasher we immediately had issues.
  
  The dishwasher still did not work when it was returned. We asked for 2 Techs, LLC to return and fix the dishwasher. When 2 Techs, LLC looked at the washing machine, they said it was a different issue and requested an additional amount for the repair.
  
  The washing machine worked briefly, then we encountered the same error message on the screen prior to the repair. When we notified 2 Techs, LLC they said to run Afresh through it three times. We have not been able to do so as it keeps giving us the error and will not complete the cycle.
  
  The stove worked for a little while, but that too is now not functional.
  
  We have tried to contact them via text message and phone calls without success. I have texted them multiple times and have left voicemails. They have even answered the phone then hung up or just answered the phone without saying anything.
  
  I do not understand this lack of professionalism.
  
  I would like to request a full refund.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/17/23 E*** of 2Techs came to my home to assess our fridge. He said the total for parts & labor would be $700 & that the parts would take appx **** days to arrive. He was paid in full, per his requirement, that day. He provided a receipt which is attached. He made the receipt out to my mother, using a former name of hers from a prior marriage. We arent sure how he obtained that name. After 10 business days, E*** was texted as hed not made any contact. He said not to worry & that when the parts came in; he would call to schedule the repair. On 2/17/23, he was texted again due to no contact. He gave the same answer. On 3/23/23 he was texted yet again & asked for a refund. On 3/24/23 E*** called & explained the manufacturer of our fridge always takes a really long time to ship parts. Usually 4 months and sometimes 6 months. He said it is his companys policy not to reach out to customers & that his company does not give refunds for parts (a piece of information he failed to mention on 1/17/23), but that he would call the supplier to see if theyll give a refund & to find out when the parts will arrive & that h*** call to schedule an appointment when they come in. He was completely dismissive of the request for a refund. As a result of ***************************** having been in business for 4 years and since, as he said, it always takes 4-6 months for parts from this company; E*** was insanely misleading by saying **** days for parts arrival.If it were not for ******************************* deceptive, business ******************** of information and blatant misinformation; we would not have elected to move forward with the repair. The other BBB complaint made w/in 12 months against *************************** tells a nearly identical scenario. I want a return of the $700.00 paid for parts and services which have NOT been rendered. Ideally, ***************************** would learn from this experience and would begin to operate in integrity & be forthcoming with future clientele.

  Business response

  03/30/2023

  Response; You have a new message from the BBB complaint #********.

  After multiple conversations this week with ******************* this week we recieved the bbb complaint today. Called and left a voice message for **** and followed  it up with this text message.

   

  ****, apologies again that your parts have taken longer than the estimated **** day delivery time from Danby for your wine cooler parts. At this time, even though the money paid for your parts is non-refundable by the manufacturer, 2techsllc agrees to cover a refund of 50% of parts and labor. No standard processing fees applied. This is not an acceptance of liability. We have no control over parts agrivating time frames. This hapens sometimes. Most is completely automated. Still this account is not liquid so you will have to wait for the processing of your refund up to 90 days. It is an acount that collects revenue from other completed accounts to pay an honor gift that you don't have to bear the total liability. If you have any questions or concerns. I will be glad try to help. If you would like to give it a couple more weeks for your parts, let me know. If you rather begin this $350 refund process you are currently 3rd in line so it could be as soon as 2 weeks maybe until you receive a check. Please verify ********************************************************** **.

  Thank you and have a great day!

  Customer response

  04/03/2023

  Once again E*** is being deceptive. Saying After multiple conversations this week with ******************* this week we received the bbb complaint today., is untrue. 1 phone conversation took place prior to submission of the BBB complaint. E*** left a voicemail after the BBB complaint was filed to say, "the parts hadnt come in." If needed, Im happy to submit phone records. Im being offered a partial refund that I would have to wait 90 days for but might be a couple of weeks because we are 3rd in line for an honor gift?? This is as equally vague as other communication with E***.Please recognize: He then asked if I would like to wait a couple more weeks for a part to come in even though 2 more weeks would still not equate to the 4 month minimum E*** said is standard from the manufacturer as notated in my original complaint) which he didnt divulge until 2 months after saying parts take **** days (as notated in my original complaint.) To suggest, at this point, parts might arrive in a couple of more weeks after revealing 4-6 months, is preposterous. 

  E*** accepted from us, $700.00 under the terms **** day estimate for parts to arrive. At the time of payment, E*** already knew the delivery time of parts would be 4-6 months; yet he was misleading by not divulging that information.  No mention of 3, 4, or 6 month wait was stated until 2 months AFTER he was paid!! I want a FULL REFUND of all monies paid to this company for parts and services not rendered. My next step, for failure to make right this situation, will be to file with the Registrar of Contractors. 
  

   

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 29, 2022 **** from 2 Techs Llc came out to repair a ******* washing machine that is leaking. I was told and it's also in writing on my receipt it would be 3 to 5 business days for the parts to arrive and they would schedule. 2 techs has been extremely hard to deal with and they have been paid in full. I have my receipt attached to show this. I have been with out a washingmachine for weeks and it would have cost less to just by a new one. I feel 2 techs is taken advantage of this situation. Please help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩