Complaints

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On my first interaction was promised seven day trial so I could see what this company has to offer before paying any money. When I tried to log into the app, it said account banned. The person I was speaking with said that this was due to me having already used the free trial which I had not. So I told them I no longer needed their services. A couple months later I was contacted again and I explained my situation to that person and they said that they had no problem issuing me the free trial and so I sat on another presentation to be told afterwards that I already used my free trial so there isn’t one so then I told them Not to contact me anymore. I wasn’t going to use their service. Again recently I was contacted and I explained my situation to this person and they got me in front of a different Director in the customer retention department instead of from the sales department. This person promised to give me the free trial and said they sent an email to the tech department to make it happen. The next day, I asked why no one was getting back to me and they said they were told no I could in fact not have the free trial. I asked for them to remove all my information from their database and to never contact me again. Since then, it’s been a week, I have been contacted by three more people asking if I need agents and I keep asking them to delete my information out of their records and to make sure that I do not get contacted again. I just want them to go away at this point and stop wasting my time.

  Business response

  11/15/2024

  Thank you for reaching out and letting us know about this. I apologize sincerely for the oversight in contacting you after you requested to be added to our Do Not Call list. Your privacy is important to us, and we are committed to honoring all opt-out requests.
  I’ve reviewed your information to ensure that your request is fully honored in our system moving forward. You should no longer receive any further calls from us.
  Please don’t hesitate to reach out if there’s anything else we can assist you with, or if you have additional concerns. Thank you for your patience and for giving us the opportunity to address this.

  Customer response

  11/15/2024

  Please advise that I was contacted again last evening by Hirey. I hope to not be contacted again but also that the general public should be aware that this organization is scamming people. The reason I want to be on the do not call list is that they are using my company name and scamming people. We had to put out a company-wide message to not use Hirey and when I went into the presentations, 3 times, with 3 different sales reps, they told me my organization is using their services. This is not true. I recommend that people not give them their banking or credit card information or they WILL be scammed.

  Business response

  01/08/2025

  We sincerely apologize for any inconvenience or misunderstanding caused by our outreach. Regarding the repeated contact you received, we had immediately added your number to our Do Not Call list to ensure that no further outreach occurs. And please rest assured that Hirey is committed to upholding the highest ethical standards, and we would never ask for banking or credit card information unless explicitly part of a legitimate transaction. If you have any further questions or would like to discuss this matter directly, please do not hesitate to reach out to us at support@hirey.com. We appreciate your feedback and are committed to resolving this issue promptly.

   

  Customer response

  01/09/2025

  Hirey has contacted me many times through social media and they often message my ******** and ********. There seems to be continuous new employees who don't understand when I tell them I've talked to someone from their company already and I do NOT want to use their services. They just don't go away. They will keep asking why and promising that it will be different this time. 

  Even after this, the process is a scam. They showed me the same "current" applicants 3 times over a year apart. The presentation is lies.

  Please beware!!

• Initial Complaint

  11/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Interviewed with ***** **** and was hired but before I could receive equipment I had to pay a fee for time toggle, and software. The company was ********************, and numerous other companies. This site has so many fraudalent employer's. Wanting to send you their company checks and than turn around and send money to vendor's. I have copies of checks they wanted me to deposit. And my bank is closing my account due this. Another Person her Company is called ******************** and the recruiter wanted me to give her money out of my account. I have lost over $1500.00. In scams for online employment please look into this Hirey App so innocent people do not lose their finances.

  Business response

  11/07/2024

  Were sorry to hear about your experience and take reports of fraudulent activity very seriously. Wed like to coordinate with you to investigate this matter thoroughly. Please reach out to our support team at ********************************** so we can gather additional details and take appropriate action.
  

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fake job ads have been placed using our company's stolen information and logo on a website called **************************. We are getting numerous phone calls and emails (starting 10/21/24) from job applicants who have been in contact with the scammers wondering if the job posting was legitimate. We have screenshots from their communications on the ************************** website, as well as screenshots of the fake virtual interviews that were conducted on ********* Teams. The scammers conduct fake interviews, extend a fake job offer, then have the applicants fill out "hiring paperwork" that discloses their personal and banking information for "payroll". We have no idea how many people have sent these scammers their sensitive information. We have contacted ************************** about removing the fake ads, and they have been less than helpful. The ad is still up four days after we reported it to them and requested it be taken down. Please look into the website **************************. I have found a ton of bad reviews from them online, and it seems to be a hotspot for scammers. We have also filed a fraud report with the ***.

  Business response

  10/31/2024

  Thank you for reaching out to us regarding your concerns. We take any claims of improper use of company information very seriously, and we appreciate you bringing this to our attention.
  We want to assure you that our company has not used your information in any way, and we are committed to maintaining the highest ethical standards in all our operations. We understand how important this matter is and would like to investigate further to clarify any misunderstandings.
  Please provide us with any specific details or examples you may have, so we can address this matter appropriately. We value your feedback and want to ensure that all concerns are resolved swiftly.
  Thank you for your understanding, and we look forward to hearing from you soon. Kindly email us at **********************************

• Initial Complaint

  10/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Do not use them. The reality was nothing as promised. There was zero response to the emails or any contact information they provided. They sent only very unqualified candidates in completely different fields from ours. They sent auto mechanics for banking jobs. There was no option to ask or sort for qualifying information. Dont believe any response they give here.

  Business response

  10/23/2024

  
  I appreciate you bringing this to our attention. Im truly sorry to hear about your experience and the challenges you faced with our service.
  To assist you further with your request, could you please provide any relevant documentation related to your case? Or email us at **********************************

• Initial Complaint

  09/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Calls and texts to legitimate business owners In Checking their profile, they are considered SCAMMERS by Consumers and BBB.Flag them to consumers in other ways,Caution remarks on LinkedIn, something??The video session Meet Video Their contact number is ************

  Business response

  10/13/2024

  We appreciate you sharing your concerns about the calls and texts you’ve been receiving. We want to assure you that we are a legitimate business. We will take this matter seriously and will investigate the behavior of the representative involved.
  If you have any doubts about our company and product, please directly contact support@hirey.com. Thanks.
  

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hirey represented contacted me offering recruiting services for hiring for my business. They claimed to have pre-screened all candidates and confirmed that the potential candidate is specifically seeking the type of employment I offer. That is not at all what they do. Hirey did not prescreen the candidates, as a matter of fact I was running into "candidates" that are using Hirey as a dating site. Not a single qualified candidate came from their supposed talent pool.

  Business response

  09/19/2024

  Thank you for taking the time to provide feedback. We're sorry to hear about the challenges youve experienced with our service. Rest assured, we are investigating the matter to see what happened. Please feel free to share any additional information with us at *********************************** Your satisfaction is our top priority.

  Customer response

  09/20/2024

  The response from the company for me to deal directly with them is not satisfactory. I tried that before I came to the BBB. The company did nothing to remedy the issue. I had offered multiple solutions to my then account manager and was advised that they were unable to do anything further and basically to deal with it. I have since found that that particular individual is no longer with the company. Another person from the company reached out to me through ******** and when I provided him information regarding my experience, he apologized and continued to try to get me to pay for an account. I explained the situation again and have not heard from him since. I am simply requesting a refund of the $999 since their site turned out a couple of dating invites and frankly what I consider to be a bunch of fake profiles.

  Business response

  09/30/2024

  Thank you for your feedback regarding our services. I sincerely apologize for the challenges and negative experienced with our services. We are committed to addressing this issue swiftly and implementing improvements. Weve been attempting to communicate with you to ensure we provide the best possible solution. If you need assistance in finding qualified candidates, please dont hesitate to reach out. You can also send any additional information to *********************************** Your satisfaction is our highest priority.

• Initial Complaint

  09/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Thier platform is full of scams for jobs and they try to steal your personal identiy. They dont screen thier job posts. Their is no qaulity control. This app needs to be taken down.

  Business response

  09/09/2024

  I'm sorry to hear that you've had a negative experience. I can assure you that Hirey takes the safety and security of its users very seriously. The platform has strict measures in place to prevent scams, including screening job posts and monitoring activity. If you encounter any suspicious behavior, it's crucial to report it. Please reach out to ********************************** and we'll look into the issue immediately. We are committed to maintaining a high standard of quality control and continuously work to improve user experience. 

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The business is a recruiting website, but gave false information. The representatives from Hirey shared that there were over ***** available candidates in ********* for financial advisor positions. After payment, it was revealed that the number was less than five. The question was repeatedly asked how to filter candidates based on geographic area, but Hirey did not share this information in the early stages of the conversations and first required that the account be activated before this information could be shared. Given that the commitment was still within the trial period, a full refund was requested (email sent 4/26/24). Hirey would not issue a refund and continue to send messages asking for additional funds. Repeated messages have been sent to dispute the charge of $399, as the services did not align with what was advertised. Hirey continues to ask for more payments instead of issuing a refund from the initial payment. It is apparent that Hirey is a company that misrepresented its services severely. In addition, Hirey is not willing to do any refund without pre-authorizing funds via ******* This was not method of payment that was used at any point in the previous transaction. Hirey continues to send emails with inconsistent information about services and payments. On 7/22/24, an email was received in which the representative asked for $99 paid directly to them via ****** for their services.

  Business response

  09/04/2024

  Hi *******,
  We sincerely apologize for the experience youve had with Hirey and any confusion caused by our communication. Our goal is to provide a transparent and efficient recruiting process, and we regret that this was not reflected in your experience.

  Our customer manager had reached out to you immediately to deal with your request, and after further communication, we had initiated a full refund, as your commitment was within the trial period, and we deeply regret the delay in processing this. This refund should be reflected in your account. 

  The manager has called several times to see if you still have any questions about the refund follow-up, but has been unsuccessful in contacting you. If you have any further concerns, please dont hesitate to reach out directly. We want to make sure that all matters are resolved to your satisfaction.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed with Hirey and was encouraged to sign up for a 4 month subscription. I was assured that within the 4 months if I was unhappy, I could get a refund. When I asked for a refund, I was told that the promotional pricing offered is not eligible for a refund, despite 3 different agents telling me it was during my initial setup, I am now feeling scammed.

  Business response

  08/02/2024

  We regret to hear about your concerns. We strive to provide clear and accurate information to all our subscribers. To better understand and resolve this issue, we kindly request you to reach out to us at ********************************** with your account details and any relevant communication.
  
  Your feedback is important to us, and we aim to ensure every customer has a positive experience with **********************. We appreciate your patience and look forward to assisting you further.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hirey calls everyday sometimes 2-3 times a day. They ask for people who do not work in this in this office. We have asked to be taken off their list everyday and they refuse to and call back again. They say things like I am not calling for you. They are obnoxious

  Business response

  06/18/2024

  Dear *********,

  
  We are truly sorry to hear about the calls you received from our team. Your feedback is very important to us, and we have taken action to address this issue. We have marked your number as do not call and are investigating internally to ensure this does not happen again.
  
  Thank you for bringing this to our attention.
  Sincerely,
  The Hirey Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩