Complaints

• Initial Complaint

  02/05/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Solidarity has not paid my health bills that are due. I have been put into collection after numerous calls and emails asking them to pay the bills that are their responsibility. I still have several outstanding bills that havent been paid. Bills that are 2-3 years old.

  Business response

  02/06/2025

  Hello ****,
  
  We are committed to serving you as you were a Sharing Member for four years. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Please note,active Members medical needs are prioritized first, with inactive Members medical needs being in line after that, this can be found in our sharing guidelines . As a 1-time charitable exemption, we are pleased to inform you that seven of your service dates are now ready to be shared, and the process is actively underway. Once the medical needs are shared, you will receive a copy of the Explanation of Sharing(EOS) in the mail. To ensure ***** compliance, we will be sending your billing details via a secure email. Please be on the lookout for an email shortly from Solidarity HealthShare. Thank you for your patience and attention to this secure process.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact *********** Team.
  
  Sincerely,
  Solidarity HealthShare

• Initial Complaint

  01/29/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Solidarity Healthshare has not kept their agreement to pay qualified medical expenses (with member share money). I became a paying member in February 2018 and remained paying member until April 2023. During that time, they changed computer systems and their responsiveness and consistency to member needs fell apart. I submitted the following qualified medical expenses in a timely fashion during my full payment membership days. They still owe me $515.10 which they claim they will pay after they pay current members which is not appropriate because when I was a paying member, they did not handle this in a timely manner.

  Business response

  01/30/2025

  Hello *******,
  
  We hope this message finds you well. We want to take a moment to express our appreciation for your membership in our ***************** over the past five years. Our health share ministry consists of individuals who voluntarily come together to share their medical expenses,setting us apart from traditional health insurance, which offers guaranteed coverage for a fixed premium.
  
  As a reminder, the medical needs of active members are prioritized first, followed by those of inactive members. While we cannot guarantee payment for medical needs, our ministry facilitates the process for our members.
  
  We want to inform you that a one-time charitable exception has been made regarding three of your medical needs. The service dates for these needs are now ready to be shared, and the process is currently underway. Once your medical needs have been shared for payment, you will receive a copy of the Explanation of Sharing (EOS) in the mail.
  
  If you have any questions or concerns, please do not hesitate to contact our *********** team directly.
  
  Sincerely, 
  Solidarity HealthShare
  
  

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been contributing to Solidarity Healthshare for approximately 7 years. 2024 saw the first year that we needed to have medical bills shared over our personal annual share amount. I have approximately ****** of unpaid medical expenses that I have paid out of pocket. Since 2018, I have contributed $42,006. Total Payment provided in that time have equaled $828.48. No payments have been made for ******* 2020 the elapsed time to pay a bill was about 45 ******* 2021 the elapsed time for payment was 587 days In 2023 elasped time was over 740 days: StatusTransfer DateDate of Service TimeBillAmount Posted01/24/24 12/24/2021 -761278-155.40 Posted12/01/23 9/1/2021 -821184-109.35 Posted11/02/23 10/26/2021-737 140-109.35 Posted06/25/23 7/28/2021-698165-165.00 Posted05/03/236/14/2021-688165-136.44 Posted05/03/236/22/2021-680245-155.40 I would expect at least the wellness exams that are gauranteed covered via traditional insurance should at least be paid in a timely manner.I have called Solidarity many times and I am told "the payments are in queue". However I do see in the sharing stream a bill of ******* was paid to a member via contributions. I think this is absolutely why health sharing works. I do understand this isn't insurance and I love being able to see whom I want. I have much better control over my health. I am an absolute supporter of Health Share Plans. I just wouldnt recomment this company anymore. I was told if I cancelled my membership, my bills would be paid but they would no longer be prioritized.

  Business response

  01/31/2025

  Hello *****, 
  We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Please see the most current billing details and additional information which was sent under private email.  We value your Membership and our *********** Team is here to support you,  If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for being an active Sharing Member of Solidarity HealthShare.
  Sincerely,
  Solidarity HealthShare

• Initial Complaint

  01/14/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was a member of Solidarity Healthshare through 2023. My wife **** had a medical bill from August 2022 that was not paid, and still has not been. They have informed me that it has been approved for payment, but 2.5 years later they still havent released the money. Now ************, the provider, is threatening us with a lawsuit, wage garnishment, etc. The bill is for nearly $3000 dollars, which we cant pay.

  Business response

  01/15/2025

  Hello ****, 
  We are committed to serving you as you were a Sharing Member for (6) years. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Our Sharing Guidelines state only Sharing Members with an active Membership will have their Eligible Medical Expenses Shared. As a 1-time charitable exemption, we are pleased to inform you that the following service dates are now ready to be shared, and the process is actively underway. Once the medical need is shared for payment, you along with your Provider will receive a copy of the *** (Explanation Of Sharing) in the mail.  
  Upon reviewing your account, 22 medical needs have completed processing, awaiting to match with sharing dollars.  As a healthcare sharing ministry, medical expenses are shared by Members each month.  Medical expenses rise and fall continually so there cannot be a guarantee of time to share.  Due to the varying number and size of each batch, we do not have the exact timeframe of the batches containing these medical needs.  Please see all bill details that were sent under private email.  Please note, active Members medical needs are prioritized first, with inactive Members medical needs being in line after that. Once the medical need(s) are shared for payment, you along with your Provider will receive a copy of the *** (Explanation Of Sharing) in the mail.  If you have any further questions or need additional assistance, please do not hesitate to contact our *********** Team.
  Sincerely,
  Solidarity HealthShare
  
  

• Initial Complaint

  01/14/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Solidarity is taking too long to pay bills. I had an accident in October of 2023. It is now January 2025, and the help line can only tell me that my claims are in process. If I dont want collection agencies calling me, I can either (1) call the hospital every month asking for an extension or (2) pay the bill myself and then submit the paid bill to Solidarity for reimbursement to me. I fear that if I choose #2, then I'll be an even lower priority to Solidarity.Since the accident I had changed from Solidarity to ********* so Im not a member of Solidarity anymore. The Solidarity help line has also told me that since Im not a member anymore my claims are a lower priority than active members. This wouldnt have happened if Solidarity had paid my bills in a reasonable amount of time! I have to enter a number below for what I paid, I tried to enter my monthly premium - it was $413/mo.

  Business response

  01/15/2025

  Hello *****,
  
  We value the three years you were a Sharing Member with us and are committed to supporting your medical needs within the framework of our sharing community.
  
  As a reminder, health share plans differ from insurance by operating as a voluntary sharing community rather than providing guaranteed payment for medical expenses. Active Members' medical needs are prioritized in the sharing process, with inactive Members needs being addressed subsequently.
  
  We are pleased to inform you that three of your service dates are now ready to be shared, and the sharing process is actively underway. Once the medical needs are shared for payment, you will receive an Explanation of Sharing (EOS) in the mail.
  
  To ensure the security of your information, we will send your billing details via secure email. Please monitor your inbox for an email from Solidarity HealthShare in the near future.
  
  If you have additional questions or require further assistance, please do not hesitate to contact our *********** Team.
  
  Sincerely,
  Solidarity HealthShare

  Customer response

  01/18/2025

  I appreciate the reply from Solidarity, but the answer they provided is the same I've been receiving form the Helpline Since last May.  When I called and spoke to a representative (last May), I was told that my claims were accepted and would "go out in the next batch".   I've called them every month since then and have received the same answer every time.  I don't see any difference in the answer we received from Solidarity now - "now ready to be shared, and the sharing process is actively underway".  I want to see a specific date when the bills will be paid.  Thank you.

  Business response

  01/20/2025

  Dear *****,

  Thank you for sharing your concerns and for your patience as we work through this matter.  I want to assure you that we are doing everything we can to address your medical needs.

  As previously mentioned, three of your medical bills have been processed and are now ready to be shared. The sharing process is currently underway, and once completed, you will receive an Explanation of Sharing (EOS) outlining the details. While we cannot provide an exact date for when sharing will be disbursed due to the voluntary and community-driven nature of the sharing process, I want to assure you that your needs are actively being prioritized.

  Additionally, we did grant a one-time charitable exemption for these bills to assist in expediting the process as much as possible.

  If you have further concerns or questions, please do not hesitate to contact our *********** Team. We are here to support you and will do our best to provide timely updates as the sharing progresses. Thank you for being a valued part of our community and for your understanding as we work through this process together.

  Sincerely,
  Solidarity HealthShare

  Customer response

  01/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Although the business would not provide a date my bills would be paid, I don't see any other action coming from them except the corporate-speak that h=they replied with.  I am counting (and hoping) that they will follow up in good faith.
  
  Regards,
  ***** ******
  
   
  

• Initial Complaint

  12/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My family and I have been members with Solidarity since December 1, 2019. We have always made our monthly share payment on time each month. Currently, I have over $26,000 worth of bills from providers most of which have been approved for sharing and have been waiting to be batched out for a long time. Two of those bills are from 2021. Fifteen of those bills are from 2023. Eleven of those bills are from 2024. Many of these bills are with debt collectors and have been for months/years. In addition, I have paid out of pocket for shareable expenses in an amount over $10,000. Seven of those reimbursement needs are from 2023 and thirty-one of them are from 2024. Every time I call Solidarity, I get the same answer: the bills have been processed and are waiting to go out on the next batch. It really seems like the monthly share amounts need to be increased if the bills cannot be paid in a timely manner. Waiting two or three years is not a timely manner. I have also been told by Solidarity that their new policy is that if a member decides to end their membership, then bills that were received while they were a member would no longer be eligible for sharing. I certainly hope that is incorrect information, but if it is true, there is really no way out other than either staying a member and doubling up with another healthshare organization until Solidarity finally catches up or leaving Solidarity and having to pay all of my outstanding bills out of pocket. I am requesting that all of my bills be batched for payment and that Solidarity's board address the shortfall of monthly share amounts that is not keeping up with the bills that are coming in.

  Business response

  12/23/2024

  Dear Mr. and Mrs. *****,
  
  We are committed to serving you as a Member and facilitating the sharing of your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans, such as ours, are arrangements where a group of individuals voluntarily come together to share in each other’s medical expenses, whereas health insurance offers guaranteed coverage for a set premium. As a healthcare sharing ministry, medical expenses are shared by Members each month. Medical expenses rise and fall continually so there cannot be a guarantee of time to share. Once a medical need has completed processing and awaiting sharing, the timeline may also vary depending on the availability of incoming sharing funds, single case agreements, preferred providers etc.
  
  Upon reviewing your account, we are pleased to inform you that 23 of your service dates are now ready to be shared, and the process is actively underway. Once your medical needs are shared for payment, you will receive a copy of the EOS (Explanation Of Sharing) in the mail. To ensure HIPAA compliance, we will be sending your billing details via secure email. Please be on the lookout for an email shortly from Solidarity HealthShare.
  Lastly, we would like to address the concern regarding pending medical bills from 2021. After reviewing your account, we can confirm that all medical needs from 2021 have been completed, and an Explanation of Share (EOS) has been generated. Please feel free to respond to our email with any further details, and we will be happy to assist you.
  Thank you for your patience and attention to this secure process.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact our Member Care Team.
  Sincerely,
  Solidarity HealthShare

  Customer response

  12/26/2024

  Dear Solidarity,

  Thank you for the email informing me of the representative who will be assigned to resolving my inquiry. I will work with this individual to continue to come to a resolution. However, I do not accept Solidarity's response as a complete solution to the issues at hand. You responded to my complaint by essentially giving the same answer that I receive every time that I call Solidarity i.e. the bills have been processed and are waiting to be shared. I understand that this is a healthcare sharing ministry and that medical expenses rise and fall continually, and, thus, there cannot be a guarantee of time to share. However, as members, we entrust Solidarity with our sharing dollars, and we trust Solidarity to ensure that the member sharing amounts are sufficient to cover the bills that the members have in a timely manner. If this was a one-time problem where things got backed up, that would be one thing, but now over the course of several years, it is evident that Solidarity is not collecting enough sharing dollars to cover the bills in a timely manner. For several years now, bills have continually been backlogged multiple years, which makes it evident that the sharing dollars coming in are not sufficient to cover the bills in a timely manner. Solidarity needs to do something to address this issue. It is also obvious that this is not only me that has this issue. Lots of people have expressed the exact same issue on the Share Stream (and had their concerns removed from the Share Stream without any action/response from Solidarity) and also lots of complaints very similar to mine are logged on BBB.

  Regarding the bills from 2021, I did find that these did, in fact, have an EOS generated, so thank you for that. However, these bills are still showing up in the portal as being "processed", which is what threw me off. It looks like someone just needs to clean up that part of the portal.

  Business response

  12/27/2024

  Dear Mr. *****,

  Thank you for your follow-up. We are glad to hear that the information provided via email helped to address your questions regarding the bills from 2021 along with the 23 that have recently been matched with sharing dollars. We will review the portal to ensure that everything is updated appropriately, as your feedback about its functionality is valuable to us.
  If you have any additional questions or need further assistance, please do not hesitate to reach out. We are here to help.

  Sincerely,
  Solidarity HealthShare

  Customer response

  12/31/2024

  Dear Solidarity Healthshare,

  Christ is Born! Glorify Him! Thank you for your response. However, the most important of my concerns was not addressed. Please review the text from my previous response that was not addressed, which is shortened here: "I understand that this is a healthcare sharing ministry...mine are logged on BBB." 

  What is Solidarity going to do to address the concern above? I appreciate the "one-time charitable exemption" as you have called it for the 23 bills that have been moved into the "ready for sharing" category. However, I think this effectively highlights the issue at hand. If it is a ONE-TIME exemption to have funds available to share bills most of which are at least 1.5 years old, it seems clear that there is no plan for making sure that this does not continue to occur. In fact, it is doing exactly the opposite by making it clear that this is a "one-time" thing. Plus, after spending lots of time and effort on the phone and email with Solidarity and trying to bring this issue to Solidarity through your own Share Stream (to avoid bringing this to a more public forum), it took a BBB complaint to get this "one-time charitable exemption". This seems to me to be far from any kind of sustainable business practice, and I hope others are not expected to do this same thing in order to have Solidarity address the issues at hand.

  I continue to pray and hope that Solidarity will be able to address these concerns since it does truly stand out as one of the only, if not THE only, healthshare available that has Sharing Guidelines truly in line with the faith of our one, holy, Catholic, and apostolic Church.

  In Christ,

  ********

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Broken leg May 14, 2024. ER and 3 days stay in hospital. Surgery to repair broken leg. Roughly $60,000 in medical bills. Approved for payment by Solidarity healthshare but they have not paid. Providers have turned bills over to collection agencies. Just want them to do what they said they would. 3 main outstanding bills are attached. My wife had a car crash in the summer of 2023. Solidarity has not paid one dime toward these bills either. I have not included her bills in this complaint.

  Business response

  12/13/2024

  Hello *******, 
     We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where Health insurance offers guaranteed coverage for a set premium.  
     We show that the following dates of services have completed processing, waiting their turn to match with sharing dollars. Once the medical need(s) are shared for payment, you along with your Provider will receive a copy of the EOS (Explanation Of Sharing) in the mail.  
  Please see bill details sent under separate secure email.
     As a healthcare sharing ministry, medical expenses are shared by Members each month.  Medical expenses rise and fall Continually so there cannot be a guarantee of time to share.  Due to the varying number and size of each batch, we do not have an exact timeframe for the release of the batch containing your medical needs. If you have any further questions or need additional assistance, please do not hesitate to contact our Member Care Team. Thank you for being an active Sharing Member of Solidarity HealthShare.
  Sincerely,
  Solidarity HealthShare
  
  

  Customer response

  12/13/2024

  I have asked countless times for an estimate as to when these bills will be paid. I always get the answer that it depends. It is a simple math solution. What is the total cost of outstanding bills divided by the monthly intake, less expenses. The only way this isn't so is if they are not paying in order of receipt. They surely know how many bills not paid were submitted before mine and can do  the math. Beyond frustrating.

  Business response

  12/16/2024

  Hello *******,
  
  We hope this message finds you well. We want to express our appreciation for your membership in our Sharing community over the past six years. Our health share ministry consists of individuals who voluntarily come together to share their medical expenses, which distinguishes us from traditional health insurance that guarantees coverage for a fixed premium.
  
  At this time, we are unable to provide a specific date for when we will be sharing eligible medical needs due to various factors. Generally, we process bills in the order they are received then placing them into a batch once they match sharing dollars. However, some bills may be shared more quickly, such as those related to pharmacy services, Single Case Agreements, or Preferred Providers. Conversely, certain bills may take longer to process if they are incomplete or if we require additional information.
  
  In addition, there has been an increase in healthcare costs and the number of bills submitted by Members and providers. Due to inflation, healthcare costs have continued to rise. To combat these increases and support efforts to facilitate monthly shares to medical bills, the monthly shares were recently adjusted in the 4th quarter of 2023. I appreciate your patience while your medical needs are finalized.
  
  If you have any questions or concerns, please do not hesitate to contact our Member Care team directly.
  
  Sincerely, 
  Solidarity HealthShare
  

  Customer response

  12/16/2024

  Unacceptable. All major bills have been approved for sharing by Solidarity. I keep getting the same delay tactic. How can I ask a provider to wait for payment when I have no reason to believe these will ever be paid? All I get is the same "It depends on several factors" excuse. Give me a date the bills will be paid already! If you cannot do this, your business model is flawed and you need to go away. 

• Initial Complaint

  11/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Solidarity has bills that are over 4 years old that have still not been paid. They owe us (for reimbursement) and creditors over $10,000. They refuse to pay late fees to creditors for their own extreme tardiness. Many people, myself included, are looking into legal action to get our bills paid and the reimbursements that we are owed.

  Business response

  12/04/2024

  Hello ******,
  
  We are committed to serving you as you were a Sharing Member for 4 ************ share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Please note, active Members medical needs are prioritized first, with inactive Members medical needs being in line after that. As a 1-time charitable exemption, we are pleased to inform you that 39 of your service dates are now ready to be shared, and the process is actively underway. Once the medical needs are shared for payment, you will receive a copy of the *** (Explanation Of Sharing) in the mail. To ensure ***** compliance, we will be sending your billing details via a secure email. Please be on the lookout for an email shortly from Solidarity HealthShare. Thank you for your patience and attention to this secure process.
  
  If you have any questions or concerns, please do not hesitate to contact our *********** team directly.
  
  Sincerely, 
  Solidarity HealthShare

  Customer response

  12/05/2024

  Solidarity is offering to reimburse us $3,213.

  Solidarity is offering to pay directly to providers $1,992.04.

  If Solidarity pays what they are offering in the above response, they will still owe a total of $3,386.50. Many of these are currently in debt collections.

  Here is a list of the still unpaid bills IN ADDITION to what Solidarity is offering to pay in the above document. This list was communicated to me during a call to Solidarity on 12/5/24 at 2:56PM:

  ***** ******** - $50
  10/11/22 - Get Well Family Chiropractic - $50
  

  ****** ******** - $162.50
  4/4/23 - Bioreference Labratories - $45
  5/31/23 - Bioreference Labratories - $59
  7/26/23 - Bioreference Labratories - $58.50
  

  ********* ******** - $339
  6/28/23 - St. Louis Childrens Hospital - $339
  

  ****** ******** - $2,835
  5/24/23 - St. Louis Childrens Hospital - $791
  6/21/23 - St Louis Childrens Hospital - $904
  5/10/23 - St. Louis Childrens Hospital - $339
  1/23/23 - BJC - $349
  2/15-23 - BJC - $452

  Total: $3,386.50

  We will not be satisfied to close this claim until ALL of our bills are paid to these providers and our list of unpaid/unreimbursed bills with Solidarity is at $0.
  

  Business response

  12/06/2024

  Dear ******,
  
  We hope this message finds you well. We are pleased to have been able to provide you with a one-time charitable exemption, resulting in 39 of your medical needs being matched with sharing dollars for your medical needs.
  
  As previously discussed, please note that the medical needs of active members are prioritized for sharing first. Once those needs are addressed, remaining outstanding medical needs, including yours, will be matched with sharing dollars as they become available. This is outlined in the agreement you were provided and signed when you joined your membership with Solidarity HealthShare.
  
  Thank you for your understanding and patience. If you have any questions or require further assistance, please feel free to contact our ******** team directly.

  Sincerely, 

  Solidarity HealthShare

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are members of Solidarity Healthshare. My son was born 9 weeks premature in *********** and, as a result, had a NICU stay. It has been close to 2 years and our bills from that time are still unresolved. $25,001.68 of the bills have been with collections for more than a year, and the hospital says we still owe them $55,760.61. The only reason it isn't all in collections was because I was making a small monthly payment out of my own pocket. Those have stopped however, and I expect all of our debt will be in collections shortly. We have already paid in excess of our annual unshared amount and have been told that our bills are just waiting to be "batched out" for a very long time. Solidarity paid a couple of the bills, but only in part. I have multiple bills going through AMPS, where no headway has been made in the last 4 months. I'd really just like this resolved before the collector initiates a law suit. Our experience with the company has changed drastically since the birth of our daughter in ****. She also had a NICU stay, but it was all resolved within a few months. Solidarity should not be in business if they can't pay their members bills in a timely fashion.

  Business response

  11/19/2024

  *********,                                                                                                                                                                                                                                                                                                                                                                            We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. We are pleased to inform you that 10 of your service dates are now ready to be shared, and the process is actively underway. Once your medical needs are shared for payment, you will receive a copy of the *** in the mail.  Please see the billing details sent in a separate email for your reference.     We show that there are (18) dates of services have completed processing, waiting their turn to match with sharing dollars. Once the medical needs are shared for payment, you will receive a copy of the *** in the mail.  As a healthcare sharing ministry, medical expenses are shared by Members each month.  Medical expenses rise and fall each continuously so there cannot be a guarantee of time to share.                                                                                                                                                                                               Thank you for being a valued Member of Solidarity HealthShare. Please contact us if you have any questions                                                                                                                                                                                        Sincerely, Solidarity HealthShare

   

  Customer response

  11/22/2024

  I have recieved Solidarity's response. While I appreciate their actions to resolve this issue, especially since I filed the BBB complaint, there remains more than $55,000 worth of bills from our sons NICU stay. We would like to see the remaining bills resolved, as well. 

  Business response

  11/25/2024

  Hello *********,
  
  We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. Upon reviewing your account, (18)medical needs, which total $5,639.78 have completed processing, awaiting to match with sharing dollars. There are To ensure HIPAA compliance, we will be sending your billing details via a secure email. Please be on the lookout for an email shortly from Solidarity HealthShare. Thank you for your patience and attention to this secure process.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact our *********** Team.
  
  Sincerely,
  Solidarity HealthShare
  

  
  

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a son in February of 2024, and my hospital bills have still not been taken care of by Solidarity. They claim to be working on them, but it has taken so long and not gotten anywhere to the point where the hospital has sent my balance bills to collections now. I also have numerous other bills that Solidarity has labeled under processing for months now. I have already fulfilled my annual unshared amount with Solidarity, and ever since then all my bills have been just sitting in processing untouched. I pay all my monthly payments to Solidarity, and they never reimburse or resolve any of my bills.

  Business response

  11/19/2024

  Hello Ava,
  
  We are committed to serving you as a Member and desire to facilitate sharing your eligible medical bills according to our SHS Sharing Guidelines. Health Share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where **************** offers guaranteed coverage for a set premium. We are pleased to inform you that (3) service dates are now ready to be shared, and the process is actively underway. Once the medical need(s) are shared for payment, you along with your Providers will receive a copy of the Explanation Of Sharing in the mail.  Please see bill details sent in a separate email along with an audit the account for your review.

  Thank you for being a valued Member.  Please contact us if you have questions.

  Sincerely,                                                                                                                                                                                                                                                                                                                                                                               Solidarity HealthShare

  Customer response

  11/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ******
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩