Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning that the business is not reimbursing consumers for services paid. Consumers also state they are being sent to collections and having to pay out of pocket due to the lack of response from the business. On March 20, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2024, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by enhancing member communication strategy, including revised content and increased frequency of messaging to aid members in navigating healthcare cost-sharing, with a particular focus on education aimed at underscoring the differences between health insurance and healthcare cost-sharing (which is not insurance). BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
Important Information
This business is BBB Accredited.
BBB has determined that Solidarity Healthshare meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Service Area
- AZ
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