Reviews
323 Customer Reviews
Review from paul s
1 star02/11/2025
i went to norton lifelock chat page, and was told to sign in, go to manage my account to cancel and future subscriptions and charges. I attempted this three times and could not reach the proper page to cancel my account.Review from Jose D
1 star02/11/2025
DO NOT subscribe or buy this as the previous review/feedback I also thought I unsub the renewal, but they change the layout or "update" the website so much that it confuses the customer and then defaults it back to "subscribe". If you are navigating through the website the page is so confusing even like me who spends much time on computers and such. **************** in the web is non existent, it lets you open windows after another just to look for the chat window or who to contact, that too is giving you the run around.Also, we realized when we used the Norton, we had a lot of junk mail when we used it.Review from Tamie K
1 star02/07/2025
Norton and Lifelock part of Gen Digital. ******** customer service. They charge a high fee for protection that they do not provide and everything is an extra add on. Do not use this company.Review from Bianca S
1 star01/30/2025
Horrible company! I was automatically renewed and I thought I cancelled my subscription, but the cancellation process in multi stepped and very confusing, so it never went through. I called them and submitted proof of what I thought was proof of the cancellation and they refused to accept it. Now, because it's outside of the 30 day window for cancellation, they are keeping ALL of my money! They do not refund after 30 days AND they don't do partial refunds. My subscription renewed in December and they are forcing me to keep the subscription and refusing to refund any money at all. They are crooked and unethical. They make it extremely difficult to stop your subscription. I hope there is a class action suit against them! Based on the other comments here, I am not alone. Avast has been screwing a lot of people out of their money.Review from David S
1 star01/10/2025
UNAUTHORIZED CHARGES They are thieves! I have never used Avast or authorized them to bill my account, so I was very surprised to discover unauthorized Avast charges on my ****** account. ********************** confirmed the charges are related to the personal E-mail address of a former business partner, and that they sent notification of impending charges to her, rather than to me; the sole authorized account holder.While I can understand the mix-up, I cannot tolerate their poor handling of the matter. Avast has refused to reimburse me for one of the unauthorized charges because it is outside of their 30-day refund policy. However, my state provides a 3-year statute of limitations for financial harm, and my rights shall not be diminished by their own refund policy.Review from Danielle S
1 star12/09/2024
I started out with free Avast software. It seemed to worked ok. So, I decided to try antivirus protection for my MacBook Pro. I started a subscription ($105.99) and downloaded the software. It basically incapacitated my laptop. I couldn't use Safari or any other browser I have, and I need internet access for work. It was so incredibly slow! I couldn't see dealing with that for any space of time, so I enacted a cancellation and uninstalled the software. I didn't think anything of it after the cancellation. I was pretty clear that their software was not working with our devices. Unbeknownst to me, two accounts were created when I started the subscription, so when I called, they only cancelled one of the two accounts and, on November 6, 2024, they charged the "other" account. Keep in mind I only had ONE subscription. **************** was terrible, obviously, and the woman I spoke to argued with me about having two accounts and that only one of the accounts was cancelled - and it was obviously the account that wasn't accruing any charges... Go figure! I wouldn't trust this business with a dollar!Review from Jennie P
1 star11/27/2024
We removed auto renew. Have the email proving it. The charged us. Called, had them refund and cancel. Within ONE HOUR they CHARGED us AGAIN. Took forever to figure out how to manually remove and cancel everything even though they did it over the phone and I had the emails to prove it. I even called my bank to make sure they couldnt charge again. Add to that the service *****. It slowed the computer down pushed for upgrades. Trash.Review from Marlin G
1 star11/26/2024
Avast is Awful. Shady **************** that will s**** up my pcReview from Mary S
1 star11/21/2024
NortonLifeLock has been stealing from me each year because they are making it so hard to locate them to cancel a subscription service.Review from huang wei h
1 star11/19/2024
I cancelled my subscription and ***** cancelled my subscription and auto renewal with Avast one day before the trial ended back in 2023 Sept 3rd. They still managed to bill me through ****** even though I had suspended the subscription. I was billed again 2024 Nov 13th for the exact same amount from River Digital (Avast premium), that's when I saw the charge from 2023 which I never authorized or gave consent.I would stay away from their trials, it's a scam.Also, Avast anti virus will cause internet protocol issues if you don't uninstall properly which wasted a lot of my time.
Customer Review Rating
Average of 323 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.