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          486 Customer Reviews

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          • Brendon M

            02/07/2025

            Godaddy charged me for an 2nd domain I was not aware of. Apparently I p***aid for 5 years, so they say. The domain I knowingly paid for is needed in order for me to use the ********* email. I explained to the cs *** the second domain makes zero sense and why would I even purchase that. He said someone logged into my account and bought it. I asked him to escalate it and he said they wont do anything about it since it was p***aid for over 2 years ago. Again, no reason I would have purchased the 2nd domain. The cs *** had a bad attitude and proceeded to mock me. As a business owner myself I would have fired him on the spot. This company is scamming like nobody's business! The greed of that sale has clearly made GoDaddy forget why they're in business. It's us the people who keep them in going. Even better, the price just keeps going up! I'm canceling all services! I hope others do the same. Stay far away from this company. There are other complained to choose from that will appreciate your business and give you a fair price. Purely disappointed in these large corporations and what they're allowed to get away with. And how they have an A rating on the BBB is beyond me. I'm sure they just toss the BBB some money to keep that rating up! Every corporation seems to be a sellout! It's a shame.

          • Richard B

            02/07/2025

            If i could give it negative star or zero. I will. Absolutely ridiculous how theyre customer service is blatantly acting so ignorant when i asked for a status update. I have been given a reference number for a refund and they told me that it will take no longer than a week to get it processed. its been over 2 weeks now and i have yet to see it. Theyre customer service is no use hiding behind - code validation which they never sent to my email or my phone which is by the way the same phone number they were texting me on. I had ask them to call me and they wouldnt. I have several products with them but will not be renewing. I will be reporting fraud to my bank.

          • David M

            02/06/2025

            We paid for a 5 year auto renewing phone 800 number. 4 years in they accidentally sell my number to someone else. Ive been wondering why my incoming calls have slowed down. We call and they essentially say how bad they feel for us but nothing they can do now but happily sell me a new number. When asked if they are going to compensate for me having to change my marketing materials and the vinyl on my van it was a quick No! I hate that companies like this have no integrity. They wont stand behind their work and fix mistakes because rhetoric customer means nothing.

          • Frank P

            02/05/2025

            Tried To renew for a 5 year plan they wouldn't do it. Tried to leave, but made it very difficult had us hostage for at least one day. Endless chats and bots! even on the phone *** couldn't help to renew. Automated phone and chat system treats the customer like a bot. They can't take any form of payments if not logged in. Changed payment system three months ago but Zero communication. Our domain expired No communication from them. They scare you into leaving in chat! Total chats exceeded 175 give or take. Still would not provide an exit code for leaving the platform. Next is the ************************. Thank you very much *** *****!

          • Claud G

            02/05/2025

            I have the ********* 365 plan through GoDaddy and will cancel as soon as possible. The GoDaddy ********* login is incompatible with shared files meaning , if someone shares a folder or file with you, you cannot access it while logged into your account, it does not get added to "Shared with me" files, and you cannot add a shortcut to your OneDrive. I opened a ticket with GoDaddy on December 23rd and heard on February 4th that there was "no issue and I needed to troubleshoot with the file owner". I work as technical support myself, so I understand how ******** works and how to share files. GoDaddy cannot support its own product integration due to their Login and has blamed that issue on me, the customer, paying for a service they can't fully provide. I'm done.

          • ben s

            01/31/2025

            Charged me a higher price for my domain renewal. I tried to see why the fee stated ***** but the total came to *****. I clicked on fees and taxes and only a .16 cent fee was listed. It was not until AFTER i made the purchase that the receipt said it was for the protection plan, why is that not shown BEFORE making the purchase?

            GoDaddy.com LLC Response

            02/03/2025

            We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached at ************************************************

          • CF L

            01/29/2025

            If I could, I would give GoDaddy zero stars. After ten years I received a renewal notice by email on Xmas Eve (at a rate that was much more than I paid when I signed up). I didnt need that domain name and called to cancel in early January. After I cancelled I was told that I could not get a refund because I did not cancel by December 27 (three days after the Xmas Eve renewal notice). At that point I said that if I cant get a refund then undo the cancellation. I was told that the cancellation cannot be undoneso I was charged $219.99 for NOTHING the ten years of service that I WAS NOT receiving. I was not told that I would not get a refund before I cancelled. After saying how ridiculous that was, I was told I could submit a form requesting a waiver and that I would get a response with 5-10 business days. I submitted the form January 7 and as of January 29 I still havent heard anything. This seems like a very disreputable way to do business. BUYER BEWARE!

          • Paul W

            01/27/2025

            We pay for 3 domains w Gdaddy. Got a renewal notice for a product that we never ordered and don't use. Never was even aware the product was an option - and I confused it with the domain renewal. Email said that I needed to pay almost $200 to renew for 9 years. 9 years! After wasting 30 minutes waiting to talk to a representative - they finally told me the renewal email was a mistake and I should just ignore it as the product was free and included. I've lost my trust with this company. Bet they would have charged me the $200 and never said anything. Not cool.

          • cliff m

            01/17/2025

            they disabled my hosting because i used some of it to backup websites. I was under quota. then they changed my dns to their landing page.

            GoDaddy.com LLC Response

            01/22/2025

            We thank you for sharing your candid feedback.While we understand your frustration, GoDaddy must ensure stability for all users of the hosting environment. It appears you were utilizing your hosting services in a manner which violated GoDaddy's Terms of Service. You may review GoDaddy's Hosting Agreement at ************************************************************************ welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************

          • Stephanie J

            01/10/2025

            The customer service is ***** PAY MORE TO HIRE REAL PROFESSIONALS YOUR CHAT SUPPORT AGENTS ARE A JOKE AND CAN'T COUNT TO 2 AS A LONG TIME CUSTOMER I AM PO WITH THE QUALITY OF KNOWLEDGE AND PROFESSIONALISM WITH YOUR CUSTOMER SERVICE AGENTS AS MUCH AS PEOPLE PAY TO HOST THEIR BUSINESS WEBSITES YOUR COMPANY SHOULD BE ABLE TO PAY FOR REAL TECH PROFESSIONALS NOT THE CLOWNS IN THE CHAT SUPPORT CIRCUS.

            GoDaddy.com LLC Response

            01/16/2025

            We thank you for sharing your candid feedback. We will ensure our ************* Managers thoroughly review your concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************

          Customer Review Rating

          1.07/5

          Average of 486 Customer Reviews

          Contact Information

          2155 E Godaddy Way

          Tempe, AZ 85284

          Visit Website
          (480) 505-8800

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          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 4/20/2000

          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

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