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          Business Profile

          Portable Storage Units

          PODS

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Portable Storage Units.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/27/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Contracted PODS for moving to **, scheduled pickup and delivery as necessary within required timeframe. Pod delivery was delayed originally by two weeks, then after relentless calling and waiting on hold for 2.5 hours each call they finally moved up the delivery to one week late. **************** was completely lacking, each representative we spoke to promised they would call and email updates back, this never happened. Our pod was delivered to the *** facility the day after it was supposed to be delivered to our new home. The *** facility refused to move up the delivery regardless of our pleas for help because we were sleeping in our home on hardwood floors with a 8 month old baby.

          • Initial Complaint

            06/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Boy, am I angry!!!! Two weeks ago, I scheduled my Pod to be delivered on June 15th. I have been in contact with Pods several times during this time period to make sure everything was in place for this delivery. I called yesterday on 6/13 and was assured that my Pod would be there on time. Today, at 3:00 pm, I got an email that due to a scheduling error ON YOUR PART our Pod would not be delivered until 6/21. I have movers scheduled to unpack this Pod on 6/16. Since I will have to cancel those movers, I will be responsible to pay most of the moving fee. I have tried calling several numbers, and I have explained my situation and was told that there is nothing that could be done. They would not give me a supervisor. To make matters worse, I was hung up on twice. I am elderly and my wife and I are living out of a suitcase in our new home. This is unacceptable and the worst customer service I have ever experienced. You took my delivery money and cant even bring my Pod when promised, cancelling at the last minute. Well, I just got hung up again.

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          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          700 S 94th Ave

          Tolleson, AZ 85353-2837

          Visit Website
          (480) 705-2383

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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