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Complaint Details
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Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
ON 02/21/22 AN INCIDENT OCCURED WHERE (OOROO AUTO) STATED MY 2010 MINI COOPER CLUBMAN S (PURCHASED WITH 35K MILES CURRENTLY 39K MILES) CV AXLE FELL OUT AND DAMAGED TRANSMISSION. THE COMPANY GAVE ME THE ESTIMATE OF REPAIRS TO BE ROUGHLY $10,500 DOLLARS. THE VEHICLE WAS PURCHASED ON 12/16/21 FOR $13,998 {FINANCED}. WHEN PURCHASING THE VEHICLE I WAS TOLD THAT THE CAR HAD NO PROBLEMS WITH NO WORRIES AND WAS A GOOD DEAL AND ONLY HAD THE AFTERMARKET RADIO TOOKEN OUT. THE CARFAX SHOWED NO MAJOR DAMAGES WHEN PURCHASING. RIGHT AFTER THE INCIDENT I CALLED JAY (DEALER) HE MENTIONED TO BUY A USED TRANSMISSION WITH HIGH MILEAGE WHICH I WAS NOT SAFE ABOUT PURCHASING EVEN WITH THE PRICE. AFTER THE PHONE CALL (JAY) LEFT A VOICEMAIL THAT ADVISED TO CONTACT MY INSURANCE COMPANY AND WAS TOLD TO FILE A CLAIM THAT THE RAILROAD TRACKS NEAR THE INCIDENT CAUSED THE CV AXLE TO FALL OUT AND DAMAGE THE TRANSMISSION. WHEN TALKING WITH THE MECHANICS AT OOROO ***** AND **** ASKED IF SOMEONE MAY HAVE BEEN UNDER THE CAR RECENTLY BECAUSE THE BOLTS WERE LOOSE. WHEN DRIVING AND MY GIRLFRIEND AND I NEVER FELT ANYTHING UNTIL THE INCIDENT OCCURRED. THE DEALER WITHHELD INFORMATION ABOUT THE CAR BEING AUCTIONED FOR $2,800 WHEN PURCHASING THE CAR WOULD HAVE CHANGED THE IMPACT OF MY DECISION WHEN PURCHASING. THIS INFORMATION WAS NOT DISCLOSED TO ME NOR ON THE CARFAX HISTORY AND WAS FOUND AFTER THE INCIDENT OCCURRED THROUGH A THIRD PARTY VEHICLE HISTORY SITE WHEN TRYING TO GIVE MY CLAIMS ADJUSTER INFORMATION ON THE INCIDENT. I WAS DENIED A TOTAL LOSS AND NOW HAVE A NON-DRIVABLE VEHICLE. I AM REQUESTING TO EITHER (A.) RETURN THE CAR TO THE DEALER AND END THE CONTRACT WITH THE CREDITOR BY JAY AUTO SALES PAYING THEM. (B.) REPLACE VEHICLES WITH THE SAME VALUE THAT IS NOT AUCTIONED. OR IN BAD CONDITION THAT WAS NOT GIVEN (C) PAY FOR (NEW) TRANSMISSION TO BE PUT IN AND THE REPAIRS TAKEN PLACE TO MAKE SURE VEHICLE IS SAFE ON THE ROAD
Business response
03/11/2022
To Whom It may Concern,
When recently contacted by Mr. **************, he related to us that he had damaged his car while crossing railroad tracks near his home. When we sold the car to him, it was in good working order, with no indication of any defect. Furthermore, in the Carfax history report, available to Mr. **************, there was no report of any work being done to either axle. As to his accusation that we withheld information regarding a previous auction sale, that is not true. We have no idea what the source of this information is, nor can we attest to it's veracity. At no time did we keep any information that was available to us from Mr. **************. Any inference otherwise is false. Given that Mr. ************** stated that he had damaged his car, we bear no responsibility for actions beyond our control. Mr. ************** issue is with his insurance company, not Jay Auto Sales,
Respectfully
Jay Eslami
Owner Jay Auto Sales
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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