Reviews

I had a pretty neutral/leaning on not satisfactory situation initially when some fraudulent charges started showing up on my account. HOWEVER, that being said, I have incurred further issues with my account, and the representative, ***** ******, that I spoke with today was extremely knowledgeable and great at her job! She listened to everything I said was going on (multiple issues) and then she calmly and methodically took care of all of my issues with the account and ABSOLUTELY MADE MY DAY!!! Keep hiring people like ****** Vantage West! ??

Thank you ******* for this wonderful review and testimonial of ******* service to you during what is normally a very stressful situation! We appreciate your membership and we are happy we were able to help you clear things up. Please let us know if you ever need anything else.

I've been with them since 2005. I've had 3 auto loans and a checking account with them. In the past their only location was ****** or ************* (40 min for me to get to a branch). But they offered a good rate, were friendly and helped me when I needed, usually the same day. In the last year they opened and immediately closed a branch closer to me. And their service is lacking. I'm trying to buy a new car and applied for a loan on Tuesday. I sent them all my paperwork and all the dealerships paperwork on Wednesday. It is now Sunday and still no answer. I'm wishing I had decided to finance through dealership instead when I had the chance because now the dealership is closed for the day. Would not recommend since they don't have their s*** together.

It appears that our team was able to reach out to you and address your concerns regarding the perceived delay in the decision on your loan application. We hope you will consider us for any future financial needs.We are continually evaluating our branch locations to ensure they are convenient for as many members as possible. We regret that the recent closure of one of our branches has resulted in a longer commute for you. For your convenience, you can apply for an auto loan through our website, mobile banking app, or by calling us directly.We greatly value your long-term loyalty as a member of Vantage West Credit Union and look forward to any future opportunities to serve you.

************************* I did open business account online with $100 deposit. I waited for 2 days until someone contacted me. When the representative called me, I was with my client so I could not talked then I told representative to call me back in 15 minutes.. Noone called me back. I had to call them back, another representative couldn't find who handles my account, so I told representative to note in the system that I will be available at 4 pm. Again nobody called me back. I called again to let them know i will withdraw my applicatio, the representative on the phone said there will be some other representative called me, surprisingly I had someone called me back almost right away (when they know they will lose business!!!) I told them i don't want to do business with your bank due to incompetent of your employees. And I asked them to return my deposit, i was told my deposit will be returned within 2-3 days. I waited over a week so I decided to go to Vantage West location ********************. **************** could help me, but he called someone to mention about my deposit and I again was told that a representative will call me, again Noone cares to call and it'sbeen two days already. I had enough with Vantage West. They don't even deserve 1 star. They ripped me off.

Good afternoon, Parichat. We sincerely apologize for the less-than-ideal experience you encountered. Your feedback is invaluable to us, as it sheds light on areas where we can enhance our services for all members, present and future.We understand that a member of our Business Team has already connected with you to discuss your concerns. We appreciate your patience and cooperation during this dialogue. Rest assured, we are diligently working to make the necessary adjustments to prevent a recurrence of this situation.Should you have any lingering questions or additional concerns, please don't hesitate to reach out to us.Thank you for bringing this to our attention, and we appreciate your understanding as we strive to improve our services.

I recently purchased a vehicle and financed with them 10/9/23 .I was trying to make a payment since 10/11/23 I went into a branch and was told that my account had not been set up so I was not able to make a payment , I contacted my dealer they stated the paper work was submitted day of purchase , I called every day for 7 days to try and make a payment and was not able to make a payment , I spoke with 2 different reps and was told I would not be charged interest until they created my account , come 10/17 I finally have an account open so I go in to make a payment and turns out they have been charging me interest since 10/9 which I get would be a daily interest since the day the contract was signed but no where in the contract does it state I have to wait until they create an account for me to make a payment , now i called back to see what was going on and they tell me the funds were submitted since 10/9 which is why im being charged but i was not able to make a payment until 10/17 ?? so now I have to cover the interest for the days it took them to create my account when I was trying to make a payment withing that same week , they did not want to help me and stated the interest still stands , as a customer who has BEEN trying to make a payment it is unfair that now I have to cover $50 more for waiting on them to make an account for me.

Good morning, ******, We sincerely apologize for the frustration you've experienced as one of our Members. As you know by now, our team has been in contact with you and has already addressed your concerns. We appreciate your taking the time to provide us your feedback and we apologize for the confusion we caused. We have already utilized your feedback to enhance our process. We value your Membership and we welcome any further feedback you may wish to provide. You are invited to contact our Member Experience team at any time at ************************************************ if you would like to share additional insights or arrange for further discussions related to your Membership. Thank you for being our Member.

Their services are actually UNUSABLE. We've been struggling with them for years in every respect. Our account manager takes weeks to get simple tasks done and requires multiple reminder emails, they changed our account number without letting us know and that caused a bunch of issues that were compounded by the fact that their bank statements don't include account numbers - only a worthless member number so no other financial institution knows what to do with it. Wires are ridiculously difficult to use - you have a 3 hour window in the morning for international wires or you have to wait and they only allow you to do them in person, there's no Zelle for business, they wouldn't let me withdraw several thousand from our account in person so I filed for the notice they required and then when I came back at the agreed upon day and they had no record of it, and now our debit card gets rejected at every online attempt and if we're lucky we get the privilege to answer a phone call (no text or email) for a code which then still doesn't work. There's no excuse to have this HORRIBLE of service and I do not use that term lightly. HORRIBLE IN EVERY RESPECT.

Good morning, ********************,We sincerely apologize for the frustration you've experienced as one of our Business Members. It appears that our Senior Business Banker has been in contact with you and is diligently addressing each of your concerns. We appreciate your taking the time to express your sentiments, and we are dedicated to utilizing your feedback to enhance our processes and implement any necessary changes. As a valued Member, your role within our institution is of utmost importance, and we welcome any further feedback you may wish to provide. You are invited to contact our Member Experience team at any time at ************************************************ if you would like to share additional insights or arrange for further discussions related to your Membership. We earnestly aspire to enhance your experiences moving forward, and we kindly request that you keep us updated on our progress in achieving that goal. Thank you for being our Member.