Reviews

As you can see from the copies of the emails below this customer was informed that we no longer are in that line of business for the last 5 plus years and provided information for the authorized dealer in area, as the labor warranty was over 4years ago but they still had years on product warranty to they needed certified mfg *** to work on awning as not to void warranty. The company they contacted attempted to charge excessive amounts and double bill for work. This was not our issue and one she needed to direct to that company. I am unsure why she is attacking us and we have notified our lawyers about this defamation. We expect BBB to remove this complaint ASAP after reviewing the below email chain.

08/08/24 02:51 PM by **** *****
City Wide was not my choice of installers, that was SUNESTA and their dealer in town  and you agreed to their service and paid them for service, we have nothing to do with Sunesta or City Wide. We are not licensed to work on Sunesta products anymore.
Your issue is not with us, it is with CITY WIDE who took money and did not ***air. The statement it was installed wrong and then they charged you to fix it. And want to charge you again for them to fix what they just fixed at close to cost of awning. Based on that I am ***** of anything they stated and surprised you are. For the record they were last to touch awning.    Not sure how we are the culprits in this transaction. They are who you need to re-focus your frustrations.

Our warranty is well over on installation and services as your dealer for Sunesta.
Sunesta has a 10 year warranty on the awning itself.

The installation was done to Sunesta installation procedures, which is documented. We did everything at the time to code and proper installation. What has happened in the last 2 years is not of our doing.  If unit came out from wall it is normally a wind related issue. I have not seen any proof of us doing wrongdoing except from your word that City Wide said it was not right, then again charged to fix, and still isnt right after they charged you to fix it. It doesnt add up

Do what you want , we have pictures, proof and emails to support our position.  Like I said I was willing to help but your accusations and misdirected anger gives me pause to involve our company any further at this point.


From: ****** Schiavoni *******************************
Sent: Thursday, August 8, 2024 2:24 PM
To: sales ************************ ******************************************************
Subject: RE: Fwd: Improperly installed awning

I come to you with my problem because YOU sold me the awning.  Im not responsible for your choice of installers, these are a reflection of your business.
Im dealing with you, not a third party.
On 08/08/2024 1:24 PM MST sales ************************ <******************************************************> wrote:



******

Below is a copy of all communications we have received from you  and your son regarding your  awning.

We have done a search for any recent emails and nothing showed up in any mailboxes or junk folders. So please forward your previous emails so we can see what the frustration is.

I have read your email about City Wide charges and statements.  I  know we installed the awning properly in 2019 and your email even states that. I can not speak for any of your neighbors as I show no records of us having any issues or removing any awnings ever.

I am at a loss as to why you consider us to be the issue when the last company that came out there fixed and charged for the fix  and now is demanding more funds to fix it again?  Not sure how that is our issue but more of a ************* tactic by contractor based on what I read from your email.

We have documentation to the original installation, acceptance of original installation and only issue on record till todays email was that the limits were set short.

Threating us  with bad reviews for work we did 5 years ago and only issue is another contractors work and false statements  are baffling me as to why we are the issue today.

If you do send out false statements about our company I consider it Defamation and file the appropriate legal documents if it gets to that point.

Like I said we are willing to help, and stated that before to you, but threats and false accusations make it somewhat difficult to consider assisting.

I will leave it up to you how to move forward.



              07/10/23 09:31 AM by **** *****
Thank you for the info I will try calling the number.  BUT, is there any way you can send me a PDF of the contract so I can talk intelligently with them when I call?  Or can I stop up at the end of the day today and get a copy?

08/08/24 01:25 PM by **** *****
So..youve not received emails from me about my awning.
My awning was installed on 8/9/19. Three years later, it was found to be pulling out ffrom the wall. We contacted SE, a man was sent out from City Wide Handyman, who declared that the awning had been improperly installed. He did something, announced it fixed, and that was that day. Oh, he charged me $585 on 7/17/23.
Quite recently, we looked and the awning was pulling out again.
We called and, once again, City Wide Handyman was sent out.
Again, it was declared improperly installed.
I have a quote from them to fix it for $1400, or remove it for $800.

Heres the thing. Looking at other awnings in my neighborhood, I see that they are attached lower than mine. We have stucco over metal outer walls, or studs,the other awnings are attached lower to an area of greater support. My immediate neighbor, who I think had an awning from your company, had to have hers taken down because of the same problem.
Needless to say, I am very unhappy..
And I will submit reviews to BBB and *******
****** *********

On 08/08/2024 8:16 AM MST sales ************************ <******************************************************> wrote:


We are unaware of any previous emails. Last contract I show was last summer where we directed  you to the Sunesta dealer to help out.
I have no email or conversations in our system since then. I am not saying we didn't get and wasn't documented, but my search sees no interacting. Therefore can you please updste me

**** *****
****************************
************ office

**************************
******, **
Roc # ******



From: Sunshine Contact Form <*********************************************************>
Sent: Wednesday, August 7, 2024 9:25:09 PM
To: sales ************************ <******************************************************>
Subject: Improperly installed awning

Form Response

Name
****** *********
Email
*******************************
Phone
**********
Message
Referring to yesterdays email to youIm polishing up my reviews of your business for the BBB and Google.

This Form was submitted from: *************************************


08/08/24 01:25 PM by **** *****
******
Below is a copy of all communications we have received from you  and your son regarding your  awning.
We have done a search for any recent emails and nothing showed up in any mailboxes or junk folders. So please forward your previous emails so we can see what the frustration is.

I have read your email about City Wide charges and statements.  I  know we installed the awning properly in 2019 and your email even states that. I can not speak for any of your neighbors as I show no records of us having any issues or removing any awnings ever.
I am at a loss as to why you consider us to be the issue when the last company that came out there fixed and charged for the fix  and now is demanding more funds to fix it again?  Not sure how that is our issue but more of a ************* tactic by contractor based on what I read from your email.
We have documentation to the original installation, acceptance of original installation and only issue on record till todays email was that the limits were set short.

Threating us  with bad reviews for work we did 5 years ago and only issue is another contractors work and false statements  are baffling me as to why we are the issue today.
If you do send out false statements about our company I consider it Defamation and file the appropriate legal documents if it gets to that point.
Like I said we are willing to help, and stated that before to you, but threats and false accusations make it somewhat difficult to consider assisting.

I will leave it up to you how to move forward.

07/10/23 09:32 AM by **** *****
All I have on record is the following code from the awning itself   and the following specs
Size: 20' w X 10' projection
Mounting: Wall Fabric Color: 314325
Frame Color: Beige
Drive Side: R
Motion Sensor: Wind
Hand Crank: 5'3
Valance Style: #2
Low Wave Valance
Width: 8"
Binding Color: Match

07/10/23 09:31 AM by **** *****
Thank you for the info I will try calling the number.  BUT, is there any way you can send me a PDF of the contract so I can talk intelligently with them when I call?  Or can I stop up at the end of the day today and get a copy?
Sent from my iPad
On Jul 10, 2023, at 8:53 AM, sales ************************ <******************************************************> wrote:

****
We no longer work with Sunesta.  I do show the awning was installed on July 2019.  Sunesta has had a few dealers in the meantime service the ****** area. If you call the 1 800 SUNESTA  number they can direct you to an authorized dealer.
I dont see any notes to the limits not being set. If you cant get ahold of anyone to help, one of our techs might be able to walk you through resetting the limits over the phone if that is the issue for no fee and save you a trip charge.

520  298  4522

Thank you,

******: ************
******************************************************
Sunshine ***************

****************************

ROC #******
<image001.png>


From: **** ********* <*******************************>
Sent: Saturday, July 8, 2023 1:11 PM
To: sales ************************ <******************************************************>
Subject: Product Question and help

Hi there, 

A few years ago my mother purchased an awning from you ***s (which you came out and installed nicely).  At the time, the installers put some sort of "limiter" on it so it would only open 1/2 way and the *** told her she could call to get someone to remove it.
   We called last summer and left a message to have this done.  But never heard back.  It's not a big deal.  

Anyway, what do I need to do to get someone to come out and remove that limiter so she gets full range on the awning? AND, is it possible to get whatever is needed ADDED so it can be opened and closed using a phone app (and also do scheduling since some nights she forgets and it stays open)..In addition, we were told it will self-close in strong wind ... however it doesn't.

Her information is below since you might need to look up the contract to get specifics before you answer the above (sadly she is old and I can't find her paperwork):  I will only be in town for a few weeks so I'd like to get the above addressed.  My cell number is ************.

****** (*********) *********
************** ******
******, AZ 85741