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Complaint Details
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Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased Load Training's Home Study Freight Brokering for $799 after confirming with **** that there will be guaranteed agent placement after completion. No experience Agency Placement is also stated on the company's website. After successfully completing the course and receiving my Certificate I contacted the company and informed **** that I was ready for placement. He promptly gave me *****'s number, stating that he was the person responsible for placement. I tried contacting ***** numerous times and even spoke to him once when he stated that he was busy and will return my call, which never happened. I spent another week trying to contact ***** with no success so I contacted **** again after which he left a voicemail on my phone stating that he is not responsible for agent placement and does not know why ***** is not returning my call.As such, I would like a refund...I spent months studying and completing a course of which I am still not able to get employment.
Business response
03/29/2024
Hello ****************, Let us start by first and foremost genuinely apologizing for any lack of, or missing communication with you upon reaching out to *****. Although, I do not know why it fell through the cracks, you should have received better communication, as this is not the norm here. You are correct; after you complete the course we do offer agent placement opportunities to our students and still do. We would love to help you and attempt to make this situation right for you. I know our staff left you a VM promptly today, so please reach out at our main number when you can. Thank you again.
- LoadTrainingCustomer response
03/29/2024
It has been almost a year and I am just being contacted. I was very eager to work with them but now see them as incompetent and untrustworthy.
***************************
Business response
03/30/2024
Hi ****************,
As mentioned in the previous response, we are genuinely sorry for however this happened. Although, we have attempted to contact you and left a message asking you to return our call (as recent as yesterday) in an attempt to make whatever happened in this unique situation right for you. That is our priority. Although, you have not called back to allow us to do so, instead you only provided an additional response on here. As much as we want to help we can not do so without your communication.Please know this is not a trust issue at all as you can see by our 40 year reputation and the thousands of pleased students. With our deepest apologies, there is no excuse and we understand your frustration. Unfortunately, someone on our team dropped the ball when it comes to your communication. We would love the chance to help if you want to reach out to us at our main number.
Respectfully,
Load TrainingCustomer response
04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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